New Life Transport

Would give 0 stars if I could. Never experienced such headache and poor customer service in my life. Moving is stressful and this company will make it so much worse. I have never wrote a review in my life but feel others need to know to STAY AWAY. They are rude, irresponsible, and deceptive. So many of our belongings were broken, damaged, and MISSING. Don't try calling them for help-you won't get ANY. They won't care either if you are not satisfied with your services. A real company would respond to poor ratings. Or respond when we tell them about our poor experience. This scamish joke of a service is simply unacceptable in 2016.

Service cost: $2500

Horrible customer service during a relocation to Ohio from NC. Initially, the company was very helpful and nice, but come moving day, the tide turned. The company gives a two-day window in which it will pick up the items. They couldn't make the first day because the truck that was reserved for our stuff was too full. The company also gives you a three-hour window in which they will call and let you know at what time they will be there on the second day. No one called us to let us know when they were coming to pack the truck. We got nothing but voice mail and a promise someone would call by 7 p.m., the end of the three-hour window. After numerous calls and voice messages, still no call. After punching different numbers on the phone to see if anyone would answer in dispatch, we got the lone dispatcher who at first said a truck would be at our house between 4 and 7 p.m. My husband then took the phone and the guy said the truck would be there between 3 and 7 p.m. We considered them in breach of contract because no one called us by 7 p.m. to let us know when pickup was. We never sent in the credit card authorization form because they wanted photo copies of our driver licenses and front and back copies of the debit card. I thought that was just asking for trouble. We then disputed the deposit amount at the bank and told the bank we didn't authorize them to use the card. We ended up getting a uhaul and two guys to helps us load it. Run away, just run away.

Service cost: $100