National Van Lines Inc

I'm extremely pleased with our moving experience with National Van Lines. This is the second time my family has moved cross-country with them and I'd choose them again. Aaron Bacon answered my phone calls and emails on time and in a clear, professional and concise manner. Everything went as he explained. And the cost was as he quoted. My shipment arrived within the timeframe quoted. The driver, Lavelle, was such a pleasure to work with. He did a great job communicating the pick up and delivery times and was there when he said he'd be. He was careful, considerate and very helpful. He was also a fun person to be around. We did all of the packing ourselves and everything was ready to go when the driver arrived for pick up. This made for a very efficient move. There was damage to one piece of furniture. I filed a claim on-line and had an immediate response from the claims department. There was a mix up over the insurance I purchased, but that appears to have been resolved in a fair manner. I am still awaiting the resolution of my damage claim, but, at this point, I believe it will be quickly settled.

Service cost: $3300

We moved across town in Monroe, Michigan with a crew from National Van Lines' office in Romulus, Michigan on October 15, 2016. Everyone at National with whom we came into contact was friendly, professional, courteous, and seemed eager to served the needs of the customer. Jim Simpson, the salesman who helped us plan the move in advance, knew his job well, provided pertinent information, and answered all questions. Our crew consisted of Craig, Jeremy, and Jim, and we've never seen anyone work so hard! These men were obviously well-trained in every aspect of their job. They treated all of our belongings with great care as if they were their own, and sought input from us throughout the day in how to do their job in a completely satisfactory way. They moved us quickly and efficiently. I will have no hesitation in using this company again, and I will give them my highest recommendation to others planning a move.

Service cost: $1100

After my mother's death and emptying of her property, I moved family items from her place in Wilmette, IL to Albuquerque, NM where I live. Aaron Bacon was my contact person from the start, and he went above and beyond to keep in constant contact, answering all of my questions, address my concerns, and assure me of pick up and delivery dates (since I had to be in IL, then back in NM for loading then delivery). The moving crew (led by Dan) was kind, thorough, careful, and polite. They were a hardworking group and even managed to deliver my items to NM TWO DAYS after loading in IL. Amazing. Honestly, the move could not have been much easier. Talk about easing my mind. On top of it, only one lamp shade was damaged (due to my poor boxing and a heavy box having been set on top of that one). Additionally, when I emailed Aaron to point out a discrepancy between the quote and bill (originally we thought we'd need some help packing), he immediately addressed it and followed up on the refund. Couldn't ask for me. Thank you Aaron, Dan, and Crew, and thank you National Van Lines!

Service cost: $3800

I have nothing but good things to say about National Van Lines. Aaron Bacon was caring and made me feel as important as family. He emailed me almost daily with great advice and updates. He was kind and always available by email or phone for even the most trivial questions. Lori was also kind and helpful with my delivery questions. Victor and Eduardo who picked up our furniture were friendly, caring and professional. They treated our belongings with care and carefully wrapped everything. The delivery was made on time as promised and unfortunately I have forgotten the names of those who delivered. They were also caring and professional. I have heard horror stories about movers but nothing of the kind happened here. All belongings were numbered and categorized as to content. When they were delivered I was given a check off sheet to ensure that everything was accounted for. The delivery men also seemed to have a comprehensive knowledge of what was on the truck and to whom it belonged. I have only one word to say. AWESOME!

Service cost: $3600

The Tucson crew of National Moving Van Lines, Desert Sun moving company are stellar!! From start to finish, from Samantha Sedrick giving me the quote and helping me finish the packing, bringing me boxes needed, to Noelle my driver and his labor crew, the packing of my treasures, and taking care of everything.. top rate. Courteous, friendly and efficient! I will recommend this company to anyone I know who is moving!! Thank you! The customer care was more important than the $ and I got a bargain!!

Service cost: $5400