National Moving System

DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY FOR YOUR MOVE!! BEWARE..Before you decide on a mover, please do research that I did not do and save yourself a lot of headaches and disappointment and money. First off they will give you this line of BS: We have been in business for 18 years and have an A rating with the BBB. We are proud to have NO complaints registered with the BBB. Our quotes are BINDING quotes which means there are no moving day surprises. We have an impeccable DOT credentials. As for the BBB, they are not accredited by the BBB. You cannot review the company if you have put in a complaint, once the company "responds" - the complaint is taken off. TRUST ME - this line of crap you should take with a grain of salt. The DOT doesn't take delivery/billing/ethical complaints. It is in regards to their trucks, accidents, drivers, hazard products, etc. So again that is something that should be taken with a gain of salt - it is unimportant to most people. What most people care about it 1. Having your stuff pickup on as promised. 2. Having your stuff delivered as promised (on time, in great condition, etc.). 3. charged what was promisedThe BINDING quotes is a line of BS. That only works for adjusting the amount DOWN. Not adjusting it UP because they didn't put in the right amount/description of your furniture. In that case, trust me - they can tell you they aren't taking said furniture without you paying $X more. But if you decide you don't want to take something, and you didn't tell them 24 hours in advance then they wont take that item off. So in my case, they charged me for a patio sofa because I had a sectional that was in individual pieces that could be stacked on top of one another. Luke the guy that did the quote put in patio sofa. Once they got to my house and said it was bigger than what they counted as a couch and said I have to pay $574 more to move the sectional. I said no I would just sell it, but that I wanted them to take off the "sofa" they charged me for on my quote, they said no - they have binding quotes that can't be changed. But you can change it to charge me $574. That isn't a binding contract. They will tell you they will they have a 3 day pickup window and a 3 day delivery window. WRONG AGAIN. The delivery window is basically whenever they want it to be. The fine print will tell you they have 2-21 days from the date you give them that you want it. REALLY? So I can tell you I want my stuff on the 2nd of the month and I can have it delivered the following month of when I really wanted it because that 2-21 is BUSINESS days - so don't count the weekends. And forget what they tell you when they get you to sign and book them. Because I have learned they just outright LIE to you on the phone to get your business. And don't expect to talk to a manager or anyone of any importance because they will never give you over to anyone. You talk to some nothing customer service rep that can't do anything for you other than apologize and listen to you rant. Do NOT expect any phone calls 24 hours in advance or any notice because they will just show up without any warning. You can be at dinner and have to suddenly leave because they are an hour away although they tell you they call so you can plan to be there and ready. Right now, my furniture was picked up the 22nd of June. It is the 2th of July and my stuff hasn't even left the state I moved from. 2 weeks and it hasn't even moved. I have not gotten updates, calls, anything from anyone. When I call - no one knows anything.
THIS COMPANY IS A BUNCH OF CON ARTISTS FOR SALES PEOPLE AND I WOULD NOT RECOMMEND ANYONE USE THEM.

Service cost: $2269

Like most of the other reviews on here, our experience was the worst moving experience ever. Salesperson, Sean, promised to "prove we are different" from other moving companies. Well..you did..you proved to be the worst moving experience EVER. I have moved numerous times including from California to Colorado and I have NEVER had such a bad experience. First Sean did not listen to us when we told him we didn't think they had estimated enough boxes and that we didn't think a box truck would be big enough since when we moved from an apartment to our house a box truck wasn't big enough and we had more stuff now. BUT NOOOOOO..Sean swore it was enough and if it wasn't they could always add more boxes later. Sean had us tell him over the phone (rather than sending someone out to see themselves) what we had in each room. We told him we had big items, such as a gun safe and a garage freezer etc..only to have the driver tell us when he finally showed up that those items weren't quoted and we would be charged extra for them. Our quote went from $5000 to $9000. Then we were promised our stuff would be delivered within 3 days after we got to California only to be told the day before the move that it would be 14 days before our stuff arrived. Finally got a promise that our stuff would be delivered 8 days later..but with NO phone calls it showed up 2 days after that..so 10 days later. The movers who showed up with our stuff were contracted and NOT National, so they lied about not contracting out. The driver was rude and at first refused to take the money orders we were told by National Customer Service we had to have, instead he insisted we pay cash ($4000). We refused and he threatened to take our stuff. After a call to National Customer Service the driver was told to take the money orders. However they did a horrible job unloading. DIdn't listen about what went where. They left our garage full of boxes and just left without finishing the job, including leaving all their packing wrap and tape in our driveway instead of n it with them as other moving companies have done. The driver insisted we sign the inventory list even though we had NO way of knowing if we had everything since we had over 500 items. Only after we got most everything unpacked did we discover that we have numerous boxes missing (or stolen) and LOTS of damaged items.  They broke both our dressers from improperly wrapping them and then obviously shoving things into them. we had several boxes that were in perfect condition (no damage to the boxes) yet everything inside was destroyed, meaning things were either thrown or dropped, either way they were deliberately mishandled. Boxes that were clearly marked FRAGILE were smashed and put upside down! The delivery drivers didn't put anything down on my BRAND NEW carpet and wood floors to protect them from their dolly and dirty shoes. I wished I would have found this site BEFORE we hired these thieves!! STAY AWAY!!

Service cost: $9000