National Moving System

This is the worst cross country moving experience, I've EVER had.  This company is a dishonest freight broker.  They will tell you they utilize their own trucks like large national moving companies, they don't. The broker your belongings out to unscupulous, dishonest freight companies like, DELPRO LLC, who then try to extort you for additional money.  Their deliveries are late, their promises are unkempt and once they have your money they leave you stranded.  They are the Most vile moving company, I've ever had the displeasure of deaing with. I've had to get attorney's involved and file multiple complaints in the state in which they do buisness.  Do yourself, a huge favor, do not use this company.

Service cost: $3200

This has been the worst move we have ever experienced. My husband and I move about every other year, and have had great service with other companies. They were 3 hours late when they picked up our load, changed delivery dates on us the day of scheduled move, then when they did show up they were 3 hours late. They lost screws to put our baby crib back together, screws for a bed room bed and wouldn't readable all the furniture they took apart! Most of my kitchen items when shattered, from casserole dishes to crock pots, and glasses. My husbands tool box missing. The drivers tried to leave before the job was done and wanted us to sign the paper work even we were not done disclaiming all the damage. They refused to take some of the boxes out of the garage into the house where we asked them to take it. It was like they got tired and just quit. Then speaking with coutomer service got us no where! It was very stressful and I would never recommend this company! Also they charged us more for stairs!!

Service cost: $6000

On June 5th, after searching the internet, chose National Moving System and talked to Jay Mitchell.  My Senior Moving Consultant.  Conversation went well, and Jay said if I had ANY problems to call him, not anyone else.  I chose this company because they said they have free 30 day storage.  Since my family on the other end, where the furniture was going, travel alot, I knew we might have to take advantage of the storage.  However, we requested a date of July 13 and when I asked if there was a window, was told 3 days.  That worked out fine.   Pick up was suppose to be June 28-30 with 24 hours notice.  They were suppose to pick up between 12-2 on the 30th.  They arrived almost 2 hours late.  When they arrived they had the wrong paperwork.  I happen to have a copy of the correct paperwork.  There was a stack of additional paperwork that the mover wanted to sign..that was rife with blanks.  I refused until the blanks were filled in.  The paperwork also had the wrong date..indicating it was the 28th, I had to correct that.  The movers were simply not interested in taking care with the furniture or the house.  At one point, they had taken a dining room table apart and turned the pedestal upside down with exposed bolts on a cherry hardwood floor.  I had to quickly tell them to turn it over.  Toward the end, there was a couch in a small room which would require taking the door off before moving.  Instead, they wrapped the couch and then FORCED it out of the door way breaking the door, which had to be replaced immediately because the house was sold, and messing up the molding.  The mover told me the furniture would be delivered in 2-14 business days.  I said no, that was wrong, that it had to be delivered the July 13 window.  On July 1, I called both Jay and the dispatch to talk about the door and indicate the delilvery issue.  I was told that they would take care of it.  I also suggested they may need a small truck..and was told the cost would be $75.  Today I was told that it would be over $300 dollars..told them fine..send the big truck.  In the meantime.  On July 13, I suggest to my family on the delivery side to check with dispatch to confirm the delivery.  She was told delivery was to be July 18-24..and told a person named Lupe..the individual I had talked to originally about the dates..that it was impossible..they were traveling those dates..after about 10 calls, we thought it had been resolved only to discover now the furniture was going to be delivered the 18th.  Had we known the company could not meet the delivery window, we would have had them store the furniture.  Now, they want another $796 dollars to redeliver and more money to store.  You only get free storage if you notify them in advance.  I don't know how far in advance, because no one made it clear.   In the meantime, Jay, who bends the truth, in my opinion ignores my phone calls, would not return my calls and the only way I could get through to him was to go thru the company so he could not see my phone ID. Never, never, never use this company.  I'm 73 probably moved 10 times and NEVER had so many problems.  Worst company ever.

Service cost: $3000

Moves are stressful-hiring a company to help with that stress should make it easier.

At first it seemed as though National Moving systems seemed very professional/kind. Our initial contact, Frank was very accommodating..until the move actually happened.

Upon pick up of our items the company gave us a 20 minute notice, in Denver, during rush hour traffic. Since we were unable to make it we had a friend help us out. The guys who loaded up our items did a great job packing our items and both they and Frank Confirmed our items would be delivered within 7-10 days. You can imagine our surprise when we were told our items were sitting in storage. Upon taking it up the "food chain" to Luke he assured us our stuff would be delivered within the next week. You can imagine our surprise again when hat didn't happen, and we were told it was another week or so out.

I understand delays happen. My issue is the over promising, under delivering. When I made Luke aware of how upset/concerned I was with his communication, he handled it very unprofessionally.

At one point Frank offered to step up and deliver our items himself (which he back tracked on because he doesn't have a commercial drivers license) he then asked if they could do ANYTHING else for us and to tell us what we want- we wanted a discount- he said that would not be possible that all he could do would be to deliver our items sooner, which he then stated they could not

In addition, they never sent us a contract, an itemized list of our items or made us aware of additional fees for delivery (if the driver had to walk further than 75 feet).

Finally, our stuff arrived (with items broken and missing) and I have yet to hear back from this company.
Being a Colorado native I was excited to work with this Denver based company. Unfortunately I have never been more disappointed and appalled in my life. Shame on this company for being unprofessional, unreliable, and unhelpful.

Service cost: $2700

Moving is stressful enough which is why we decided to pay over $5000 for movers to help relieve some of the stress that did not happen. National moving systems was 4.5 hours late for pick up. Reason being they don't go north of Cheyenne Wyoming, but, however, when I asked if they go to North Dakota, Montana and Washington they said yes. Confusing, I think so. They were there till 11:30pm and my husband had to help load the truck so it would get done sooner rather than later. They left trash and damage to the property.  They charged an extra $2000 for mis estimate. When we filled a complaint they said they were last minute hires when our pick up was on the books for weeks. The company decided it would be wise to refund us $1000 for them being 4.5 hours late.  Nice but they took it to the next level with harrassing us about out payment and drop off times. They wanted to deliver our stuff on a day that no one home without warning. My husband called to set up a date and time to drop off, a few days after we closed on our house, only to find out they will be here the next day. He explained our child was recovering from surgery in Colorado and he was in another town at work and was unable to be at our new residence for delivery. It was fine and dandy until we called to find out what we owed, still have yet to see our contract, and when the delivery would be. They said it would be and extra $600 for redelivery they didn't care our original contract said 30 days free storage. We got the money, and they would only give us a 4 day window, any time of the day to when they will be here to drop off our stuff (Wednesday- Saturday) we had to pester them to get a date and time so we could take off work to be home for the drop off. To put a cherry on top, the manager the night before the delivery called at 9:30pm and said either you have to have the money or you get a truck to pick up your own stuff.  When confronted her about the hour she was calling and it being unacceptable she said she is in California and doesn't think of the time difference. The movers that they hired to unload our stuff were great but they even made mention that the people that picked up our stuff did a horrible job. They also mentioned they had to re-tape "a lot" of the boxes upon pickup. Upon unloading our personal belongings we ended up with multiple broken, items including keep sakes from relatives that are no longer with us, vases, kitchen wear, washer control knob.. I shouldn't have to list it all. Not to mention our dryer legs were broken upon pick-up from our original house. Their web site claims they take credit card but they only will to hold your order, upon pick up and delivery they expect and will only take money order or cash. Their web site also says that they are second to none, and claim to not have a complaint since 1997. When we mentioned the "no complaints since 1997, they said that they have had complaints but they were resolved. At the end of the day, just like I told Nation Moving Systems, I would not wish this on my worst enemy or recommend them to this company. No one deserves to be treated like this at any time. People hire movers and spend good money on movers to relieve some stress of moving not to create more. We did request to speak to upper management or the CEO and they said it was not permitted and we have no right to request that. Unfortunately the owner of this company is not aware of how his/her costumers are being treated, and we have yet to hear from any upper management or the CEO. Ask yourself one question before hiring this moving company are you ready to spend everyday on the phone to protect your items and are you ready for late night phone calls threatening you to pay? If not pick another company.   I have written e-mails, left voice messages, as well as spoken to National Moving Systems, they make fall promises and say they will get back to you and nothing gets done no return phone call or e-mails.  I have done my best to resolve this situation, at this point I thinks its best to let the American people know what they are getting into before they pick this company.

Service cost: $6000

DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY FOR YOUR MOVE!! BEWARE..Before you decide on a mover, please do research that I did not do and save yourself a lot of headaches and disappointment and money. First off they will give you this line of BS: We have been in business for 18 years and have an A rating with the BBB. We are proud to have NO complaints registered with the BBB. Our quotes are BINDING quotes which means there are no moving day surprises. We have an impeccable DOT credentials. As for the BBB, they are not accredited by the BBB. You cannot review the company if you have put in a complaint, once the company "responds" - the complaint is taken off. TRUST ME - this line of crap you should take with a grain of salt. The DOT doesn't take delivery/billing/ethical complaints. It is in regards to their trucks, accidents, drivers, hazard products, etc. So again that is something that should be taken with a gain of salt - it is unimportant to most people. What most people care about it 1. Having your stuff pickup on as promised. 2. Having your stuff delivered as promised (on time, in great condition, etc.). 3. charged what was promisedThe BINDING quotes is a line of BS. That only works for adjusting the amount DOWN. Not adjusting it UP because they didn't put in the right amount/description of your furniture. In that case, trust me - they can tell you they aren't taking said furniture without you paying $X more. But if you decide you don't want to take something, and you didn't tell them 24 hours in advance then they wont take that item off. So in my case, they charged me for a patio sofa because I had a sectional that was in individual pieces that could be stacked on top of one another. Luke the guy that did the quote put in patio sofa. Once they got to my house and said it was bigger than what they counted as a couch and said I have to pay $574 more to move the sectional. I said no I would just sell it, but that I wanted them to take off the "sofa" they charged me for on my quote, they said no - they have binding quotes that can't be changed. But you can change it to charge me $574. That isn't a binding contract. They will tell you they will they have a 3 day pickup window and a 3 day delivery window. WRONG AGAIN. The delivery window is basically whenever they want it to be. The fine print will tell you they have 2-21 days from the date you give them that you want it. REALLY? So I can tell you I want my stuff on the 2nd of the month and I can have it delivered the following month of when I really wanted it because that 2-21 is BUSINESS days - so don't count the weekends. And forget what they tell you when they get you to sign and book them. Because I have learned they just outright LIE to you on the phone to get your business. And don't expect to talk to a manager or anyone of any importance because they will never give you over to anyone. You talk to some nothing customer service rep that can't do anything for you other than apologize and listen to you rant. Do NOT expect any phone calls 24 hours in advance or any notice because they will just show up without any warning. You can be at dinner and have to suddenly leave because they are an hour away although they tell you they call so you can plan to be there and ready. Right now, my furniture was picked up the 22nd of June. It is the 2th of July and my stuff hasn't even left the state I moved from. 2 weeks and it hasn't even moved. I have not gotten updates, calls, anything from anyone. When I call - no one knows anything.
THIS COMPANY IS A BUNCH OF CON ARTISTS FOR SALES PEOPLE AND I WOULD NOT RECOMMEND ANYONE USE THEM.

Service cost: $2269

Like most of the other reviews on here, our experience was the worst moving experience ever. Salesperson, Sean, promised to "prove we are different" from other moving companies. Well..you did..you proved to be the worst moving experience EVER. I have moved numerous times including from California to Colorado and I have NEVER had such a bad experience. First Sean did not listen to us when we told him we didn't think they had estimated enough boxes and that we didn't think a box truck would be big enough since when we moved from an apartment to our house a box truck wasn't big enough and we had more stuff now. BUT NOOOOOO..Sean swore it was enough and if it wasn't they could always add more boxes later. Sean had us tell him over the phone (rather than sending someone out to see themselves) what we had in each room. We told him we had big items, such as a gun safe and a garage freezer etc..only to have the driver tell us when he finally showed up that those items weren't quoted and we would be charged extra for them. Our quote went from $5000 to $9000. Then we were promised our stuff would be delivered within 3 days after we got to California only to be told the day before the move that it would be 14 days before our stuff arrived. Finally got a promise that our stuff would be delivered 8 days later..but with NO phone calls it showed up 2 days after that..so 10 days later. The movers who showed up with our stuff were contracted and NOT National, so they lied about not contracting out. The driver was rude and at first refused to take the money orders we were told by National Customer Service we had to have, instead he insisted we pay cash ($4000). We refused and he threatened to take our stuff. After a call to National Customer Service the driver was told to take the money orders. However they did a horrible job unloading. DIdn't listen about what went where. They left our garage full of boxes and just left without finishing the job, including leaving all their packing wrap and tape in our driveway instead of n it with them as other moving companies have done. The driver insisted we sign the inventory list even though we had NO way of knowing if we had everything since we had over 500 items. Only after we got most everything unpacked did we discover that we have numerous boxes missing (or stolen) and LOTS of damaged items.  They broke both our dressers from improperly wrapping them and then obviously shoving things into them. we had several boxes that were in perfect condition (no damage to the boxes) yet everything inside was destroyed, meaning things were either thrown or dropped, either way they were deliberately mishandled. Boxes that were clearly marked FRAGILE were smashed and put upside down! The delivery drivers didn't put anything down on my BRAND NEW carpet and wood floors to protect them from their dolly and dirty shoes. I wished I would have found this site BEFORE we hired these thieves!! STAY AWAY!!

Service cost: $9000