National Moving System

At first the company seemed too good to be true. Their quotes were significantly less than the larger moving companies. Their website and initial contact person seemed legitimate (BBB "A " rating). However, soon after signing contract and putting down deposit the reality of this dishonest company started to become apparent. It seems this company recently changed their name over the summer (no reviews until just recently - the majority of which are negative), probably to fool people with their BBB high rating. If you haven't noticed, currently their BBB rating has been pulled from their website. If you don't want an honest quote that doesn't change, if you don't want honest people that don't lie and jerk you around, if you don't want your delivery on time, if you don't want damaged/missing items, then this is your company. Luke Connery was my first contact representative. It seemed strange that he would be willing to give a quote over the phone without sending someone to take inventory - first red flag. However, I had other national moving companies come out to give a detailed quote so this information easily transferred over. I was told that 4-5 people would come the day prior to our load/move date. To make a long story short, 3 people came the day of the load/move (7 hours late) and packed from 3 pm to 11 pm. To give the packers credit they seemed nice enough and did a good job packing. The initial information relayed was that I would receive my goods approximately 5-7 days after pickup. Pickup was 7/1/15 and delivery was today 8/13/15.  Multiple times I was lied to regarding when the delivery truck left Seattle to NY and when they were going to arrive. It seems that the customer representatives have no idea what the drivers are doing (i.e., load date, delivery date, whether or not they are in transit) and are therefore trained to lie with a pleasant voice and smile on their face. My interactions with Lupe and Jessica always resulted in false information, unfulfilled promises to call me back, and false reassurances that the "truck is on its way." When the truck finally arrived, we informed the two movers that we paid for "full service unpack."  (Upon signing our contract, we were reassured that all boxes would be unpacked and that the emptied boxes, packing paper, debris would be taken away from the house). The two movers laughed in our face and said such service would cost $1000 extra. My opinion from reading all of the negative reviews is that everyone is just wanting the nightmare to end and  that they don't have enough energy to argue with this ridiculous company - they just want their belongings and to move on with their lives.  There was damage to our furniture with broken legs to a chair and to an office desk. However, compared to other reviewers I feel lucky that all of our belongings arrived (no obvious missing boxes). The adage, "you get what you pay for" rings true with this company. Do not use them - period. Save yourself headaches, aggravation, indigestion, restless days/nights, etc. - pay more for a national reputable moving company.  .

Service cost: $8325

1st off if you have had problems with this company, please file complaints with the following groups, Your State's Attorney General, The US Department of Transportation, Your State's BBB, and the National BBB.  File Civil Law Suits if applicable. 
The names that the refuse to give are as follows; Stanislav Skribnik, he is listed as the one who filed for the US DOT #.  Kevin Dixon, the co-owner manager, and #1 liar in the company.
Other names they use, Washington Transport Company, Liberty Relocation, Quick Transportation Soultions
Stanislav Skribnik3635 S Lawrence St Suite MTacoma, WA 98409
408-685-1777
I wrote a review previous, which you're encouraged to read.  But we still are missing 30% of our personal belongings.  .

Service cost: $6148

National showed up seven days late, failed in all aspects of communications and added charges while holding my property hostage.

I signed a contract with United Moving Systems which specified a pick-up date of 07/01/2015. The company failed to show up and after several unanswered calls, I moved my goods back into the house. On 07/02/2015 I received a call from their Seattle affiliate, stating that they would not be picking up my load on 07/03/2015 as scheduled. When I told her that my copy of the contract said pick-up on 07/01/2015, she said the date that had been changed and she was sorry that I hadn't been notified. (HUH?) She then went on to say that the pick-up date had been moved to 07/06/2015. It should be noted that this all took place after 4pm Pacific time and no one answered the phones in Denver. The following day, 07/03/2015, Jason Pogue, my original contact in Denver, seemed to be outraged. Just as he seemed to be outraged on 07/06/2015 when they again failed to show without a call.
They finally showed up on 07/07/2015 to pick up my household goods.
However that does not end this saga. Included in the contract was the transportation of two Cadillac El Dorado coupes. The auto movers failed to show on 7/1, 7/6, and 7/7. and each time failed to answer my calls as did Jason. I lived in my motorhome, on the street, for four days waiting for my cars to be picked up. I finally left them with my former neighbor and headed for Texas. Two days later I agreed to pay an extra $200 to avoid having them towed by the Bellevue Police Department and they were finally picked up on 07/12/2015.
Hold on. More exciting facts to come.
When my Furniture and household goods finally arrived in Texas I had to pay the delivery driver a ransom of $650 (for shuttle service) even though Jason and I had discussed the 40' turn around on June 6
I have called and E mailed Jason Pogue more than ten times in the last five days. NO RESPONSE!
I called customer service at National and was told that no supervisors were available and I should talk to their claims department. The number I was given went to a voice mail for CLC. I left a message and received no return call.

9/8/2015
For the past month I have continued attempts to contact Justin Pogue, Management at National Moving And the National Moving Claims Department to no avail.

Additionally I have recently received a charge against my credit card for $200 from a auto transporter in Florida who claims he attempted to find a carrier at Justin Pogues request. He states that he has to be paid for his time.

I filed a complaint with the Colorado BBB and included copies of the rent receipt and the original contract.

National responded stating that I was lying and was kept up to date throughout the move. Here is their response.

First and foremost, it is with great regret that we respond to this complaint. It is always our intent to provide you with only the best service. We extend our most sincere apologies because you were compelled to take the time to contact us regarding your services.
We did give notice to you that we were experiencing a high volume of customers and we were not able to pick up your belongings on the agreed date. In this case, we usually do not provide any service to the customer because we can no longer guarantee the pick up date. You agreed with our dispatch to wait for an opening time slot.
According to our terms and Conditions it states:
Shuttle service- If Semi truck cannot park within 500 feet of home or building, we will most likely have to utilize an additional smaller truck in order to safely deliver your goods. This is a minimum charge of $350.00 (for shipments smaller than 400 cubic feet or 2800 lbs) and more (for shipments over 2800 pounds).
The shuttle service charge is for a small truck rental and labor for unloading, and reloading, then unloading again. We are unable to foresee any situation requiring shuttle service until I driver physically sees the area during delivery. If it was in the estimate that other moving companies presented to you then you were aware of this charge.
Lastly, we do not ship cars. Any miscommunication between you and the car transporter must settle these matters with the company that you use. We only recommend car transporters. They are not affiliated with a full service carrier.

Here is my response to them.

Let me begin by saying that Justin Pogue nor anyone else representing National Moving Systems ever contacted me regarding their HIGH VOLUME of customers. When the movers failed to show up on July First, I began calling Justin at approximately 11:30 AM and continued to call until after 4:00 PM Pacific time. I placed several calls to National 's Corporate number and each time I was forwarded to Justin's extension even after explaining that he was not answering.
My calls to National continued throughout the day on July Second with no response until approximately 3:30 Pacific time when I received the call from their local (Seattle) agent stating that they wouldn't be there until the sixth.
When I finally got in touch with Justin on the July Third, he acted like he knew nothing about the situation. He said he would take care of it and would call me right back. When he did call, three hours later' he said that he THOUGHT that they were having trouble with their truck and asked if I could wait until Monday (July Sixth).
I explained to Justin that I had been contacted by the new owner of my former home and that she was demanding $100.00 per day rent starting on July First. Justin reassured me that this was their mistake and that I would be reimbursed by National for any expenses which I incurred due to the delay. Then and only then did I agree to wait until July Sixth. My alternative was to cancel and start the process all over with a new carrier. Since I had to agree to the current contract on June Fifth to GUARRENTEE the July First pickup date, starting over was not an option.
When the movers again didn't show on July Sixth, Justin was again nowhere to be found. He finally called oat 3:00PM to say that they would be there first thing in the morning(July Seventh).
As for the shuttle service, several moving companies responded to my request to bid my move. Each representative who contacted me, including Justin, was made aware of the restricted turn around at the Texas location. I was careful about this as two of the carriers had asked about limited access on either end. The turnaround will easily accommodate my 42' motor home and I have had furniture delivered in single trailer simis since moving here. If everyone else included shuttle in their bid Why does National feel that they can add it to their bid.
Finally let me address the automobiles. If National does not transport autos, then they should not include them on their quotes. My quote shows a 1998 Cadillac El Dorado and a 1997 Cadillac El Dorado at $800.00 each. One of the major factors in selecting National was the all inclusive quote. I was not aware that the vehicles had been subcontracted until the transporter failed to show up on July First. When I finally spoke to Justin on the third he gave me the number of the transporter and said that I should deal with them direct from now on. That was the first time I was even aware of the transporters name.
I would like to mention one more thing.
After I filed the original complaint, on September Fifteenth I changed my cell phone in order to get a number in my current area code. I called Justin on my new number and the call went to voice mail. I hung up without leaving a message however he called back within ten minuets.
I identified myself and explained the situation. He said that didn't understand what the problem was and that he had documented all of the problems encountered during the move. He said he wasn't authorized to make refunds but he would have his supervisor call me back that day (July Fifteenth). Of course that call never occurred and now Justin, again does not answer my calls or messages.

National failed to respond to further BBB inquiries and on October 12, 2015 the Colorado BBB closed the case as UNRESOLVED. So much for the power of the BBB.

Service cost: $4700

Our horror story is in an August 6 posting. I can now add that National Moving Systems does not pay customers for damaged and lost? goods. We submitted a claim to them and have never had any communication from them about our claim.

I suggest that other unhappy customers contact the Attorney General's office in state that shipped your goods. Maybe there will be a tipping point where someone there will take action if enough people file complaints. I started a file with AG in Colorado.

Service cost: $8700

Be careful before booking your next move with National Moving Systems.  My wife and I recently moved from Seattle to Las Vegas and had a quick turnaround time before I started my new job.  Moving is always stressful, but they didn’t make the transition any easier.   I would not recommend them to anyone.  My experience is detailed below.
Sales Process…
I put in for a quote on Sunday morning and by that afternoon I was booked with this company.  The sales process was pretty seamless and Luke was very responsive and asked a lot of questions around how much stuff we were moving.  He sent me a binding quote with additional services (including them packing some of our belongings) added and it came in WAY less than other quotes I received.  I was totally stoked and thought, this must be too good to be true. 
Seems good so far, right?  My communication with the sales rep ended after I confirmed and they received a good portion of my money.  I emailed him two-three times before the move date with some questions and never heard back, called and went to voicemail.  On the third call within 8 hours he answered and responded back with “I was going to call you back here in a bit…”  We went through my inventory and he guaranteed that there wouldn’t be any surprises on the day they picked up my stuff.  
The Pick-up…
I needed to book our elevators at the complex we were moving from and needed to drill down a timetable of when they were going to pick up my stuff.  I let Luke know this and he said “dispatch” would call me a couple days before to confirm a window.  They promised a call by July 1st, to confirm a time on either July 2nd or 3rd.  Around noon on July 1st I emailed and called Latasha several times and the majority of the calls went to voicemail.  I called again around 3pm on July 1st and she stated she needed more time and would call me back within the hour, again, no call.  July 2nd I get a call (after calling them again) stating my window for pick-up would be anywhere from 1-3pm on July 3rd. 
July 3rd, 1pm comes around and no word from the movers.  I wait until 3pm to give my customer service rep a call and it repeatedly goes to voicemail.  At this moment, I am completely panicked as I thought this whole thing may be a scam……  Repeat calls and voicemails left, with no reply.  I finally get a call at 3:48pm from the driver saying he was running late and will be at our place in 45 minutes.  Phew!  The movers get there around 4:45pm and they are very nice, but when he walked in he said “Wow, this is a lot of stuff.”  I knew from that moment, my quoted price was in trouble.  (Note:  We lived in a one bedroom, 765 SQ FT apartment)
They finally get done at 9:45pm.  He gives me the itemized list and it is roughly $800 more than what I was quoted on my “binding” quote.  This is less a pretty large sectional that I thought would make up the difference of additional boxes needed.  He then turns to me and asks for the additional money required for pick-up.  I must have overlooked this in the contract, so that is completely my fault.  I asked if they could just take out money from the same account that I paid the initial deposit and he stated that it shouldn’t be a problem and they would call me in a day to confirm payment or let me know other options.  He never stated this was needed in order for our stuff to be in route. 
Where’s my stuff??
July 7th, my wife and I start our journey down to Vegas.  (I must admit that with everything going on with the move I did not call them.  Again, this is on me.)  We finally make it to Vegas on the 8th and get our keys to our apartment.  July 9th comes around and I call the 844number to get a status on my move and where it might be in transit.  I get someone named Lupe and she said that we needed to pay at least half the balance up front in order to get our stuff.  I asked her, again, if they could just take out the money the same way that I paid my deposit.  She said wire transfer only and emailed me the routing/account number needed.  She asked me when we would be ready to receive the stuff and I sarcastically stated, “yesterday.”  At no time did she not say our belongings were not on the way, this led me to believe that it was somewhere in transit.
We go to the bank first thing on July 10th and wire the money.  Triple checking the routing number and account number.  I immediately called the 844 number and ask again where our belongings were.  She simply stated “In Washington, sir.”  She again asks me when the first day we could receive our belongings…  I was very irritated at this point.  During this conversation she stated she could not locate the wire transfer, but sometimes she has to check with accounting to verify.  She PROMISED a call or email back to confirm…  Never happened.
July 13th we get a call from our banker stating the wire transfer was denied, forcing my wife to go back down and redo the transfer, in addition to getting charged a $75 dollar fee.  The problem?  They did not give us the correct account name…….
The good news?  Our stuff was picked up and in transit. 
Move-In Day…
I was pretty irritated and beyond frustrated at this point.  The move was “contracted” out to a third party company and we did not get off on the right foot.  There was a miscommunication on what the final balance was and at this point I thought I was getting duped for more money.  Latasha straightened things out and after that it was the most pleasant experience.
Stivin and Patrick were great.  They were courteous, kind and beyond helpful in moving things around for us.  Nothing broke or was missing.  They had all of our stuff out of the truck within 2 hours and I would totally recommend them to move your stuff.
What would I change?
 
I would get multiple bids before committing and read each review carefully.  .

Service cost: $3400

National moving systems  had the lowest quote in comparison to other companies and advertise their a bbb rating (no longer true).  They also advertise as a bbb business in marketing emails. This company is part of great american moving company which they do not disclose.  They underestimated  the size of my move which is why they had the lowest quote.  The ended up paying $600 more than the original quote of ~$1800. I made multiple calls, left voicemails and sent emails with no response in regards to my complaints. I had to pursue them aggressively to get my belongings. I would not recommend this company to anyone and highly recommend that they never pay by credit card as my info was stolen after I sent the info via email which is very shady. If using this company, call frequently because no effort is put in by this company to get your belongings to you, it is completely dependent on frequently following up with them to make sure the next step is going forward.    .

Service cost: $2400

DO NOT USE THEM!! I can't possibly express how big of a disaster this company is. They will will lie to get your business, lie about their process once they have your business, lie about when you will receive your items, steal your items in transit, bribe you to remove your online reviews, threaten to sue you for defamation if you do not remove reviews and then they will tell you "too bad" about your stolen goods. But the best part is they are now just trying to operate under different business names to escape their poor reviews. SHAME ON EVERY PERSON THAT WORKS FOR THIS COMPANY. We were quoted roughly $2700 to move a small two bedroom house from Colorado to Texas. It took 3 weeks for the items to arrive (after we were told 4-7 days after pickup). We started calling and asking where our items were and always got a different story. Finally, once we got a firm delivery date and the items were delivered, we were shocked to see that only 1 bedroom worth of furniture was delivered. yes, an entire rooms worth of furniture was missing and they could not tell us where it was. So we began calling and emailing and trying to discover where our items were. When no one could give answers we began filing complaints and then got a call from an employee who threatened to SUE me personally for defamation, and then offered to pay me $300 in lieu of filing the suit. I said "SUE ME". Then we ramped up our efforts to bring attention to this company and were contacted by a different employee who offered us $1000 to remove all of our reviews and not write any more. Since we could not get our items which were missing and wanting to be done with the ordeal we reluctantly agreed. No money ever came and on our last effort to find out what was happening we were told we could not extort them. They either lost or stole our items. We are filing police reports and contacting all major media outlets in Denver to help ensure that no one else fall prey to this company's shady dealings!

Service cost: $2700

My move was really good! I went with National moving systems because of their years in business and BBB rating. I figured for them to be in business so long and still have such a good rating they must be a good company, turns out they are a great company. We've moved 3 times in the last 15 years and I've never felt like writing a review until now. These guys blew us away! We got a discounted route from the guy that helped us set the move up so I paid a really good price compared to the other companies I was looking at. They also did a great job with packing our things and the entire pickup was really quick and professionally done. Took about 4 and a half hours total, and our house is pretty big. The girls in the office also were really friendly and professional and the delivery was great too. I was really satisfied with our move. Great company! .

Service cost: $4500