National Movers

Not a real moving company! they source out the work to some unreliable moving trucks. In my case they scheduled the pick up date two times but they did not make it. eventually I got a text message saying that the truck has a technical issue with the acceleration. I cancelled the contract but they refused to reimburse the deposit.   Not a real moving company! they source out the work to some unreliable moving trucks. In my case they scheduled the pick up date two times but they did not make it. eventually I got a text message saying that the truck has a technical issue with the acceleration. I cancelled the contract but they refused to reimburse the deposit.

Service cost: $200

Sweet talking to get sale. Once they have the sale they could care less who you are. Book a job and was told I would get a call from Dispatch 1 day before to confirm pickup. No one ever called. Instead I get an email from Julia at the end of the day saying pickup is tomorrow morning. Responded to email to cancel for tommorrow and to give me a call. I sent 4 emails and left 2 voicemails for Julia. No calls or reply. Driver called in the morning and I informed him that I already email and requested a call back as no one confirm with me for pickup. (I was told when I booked that someone will reach out to me from Dispatch to confirm when to pickup) the driver said I have gone through this many with my company and I hate that they do this everytime. They never inform the customer or the drivers. I followed up with another call to operations no response. Left message and emailed again. Finally I got in touch with operation to a person name Nichole. She an ego person that should be FIRED. She has no customer service skill and unwilling to listen or understand the situation. She put the phone down and tell me u will lose ur deposit and will be charge 500 for the truck coming out to your house. I got irritated that how dare you put the phone down and on top charge me for your mess. You fault for not responding to my emails. The supervior responded the same statement as Nichole. I don't even think she was the supervisor I think she pretended to be one. They told me you will lose your deposit and $500 because the truck came to my house. FALSE total LIE. Truck never came and No where it state $500 on their website and even the deposit saids it refundable within 72hr before the day of pickup. They refused to refund. I am positing my review to help other people. The parent company of National Movers is Orange Vann Lines.   Their website is National-moving.com  .

Service cost: $1960

Move Date: Dec 2016

I was quoted $1300, and ended up paying approximately $2100 by the end of the move. Not only did they tack on $700 in additional charges when the movers decided they needed to bubble wrap my items even more than they already were, they charged me an additional $150 when they finally delivered my items because they had to walk from the door to the elevator!

After I had paid them the required cost to pack and load my items, it took them almost 3 weeks to tell me when the would be able to load my items for shipment. Each day when I would call their customer service representatives had no idea, no updates on when my items would be shipped and essentially my possessions were held hostage for weeks and I was in limbo because nobody could give me any updates. I was told "the dispatcher isn't here," or "The dispatcher is on a phone call." They also have never once called me back after telling me they would call me back with an update or any kind of follow up.

The movers were NOT careful with my items and in fact would kick them into place as they loaded the elevator. As a result my dining table has scratches across the top of it. My lamps were also destroyed as the shades were crushed and the lamps themselves including the bulbs were broken. This all occurred despite paying extra for additional packaging.

I would never recommend using this company. I honestly don't think I have had a customer service issue THIS significant in my life. In the end I spent christmas siting on the floor of my apartment and sleeping on an air mattress despite planning and organizing in advance. Once they get your money, they stop caring about you as an individual because you're locked in and stuck. You really are at their mercy once they take your things.

Service cost: $2100