National Express Vanlines

This was my first time using a moving service and National Express Vanlines was outstanding! It was the easiest move I could have imagined. I didn't take much furniture but still, I had a lot of stuff and it was a 3rd floor walkup. They were three of the nicest guys, prompt in arriving and very well prepared. They had me laughing and at ease throughout the whole job. I will surely spread the word to anyone I know whose moving, that's how good I thought they were. Thanks again.

Move size: 1 Bedroom Home Service cost: $570

National Express Vanlines did an amazing job on our move. We had a very short window to move since we sold and bought at the same time so needed it to get done fast. National Express Vanlines was able to not only accommodate a last minute time change (and not give us any problem), but they showed up a little before the appointment time to get started! We really appreciate the punctual team that took care of our furniture and home like their own. Every piece was wrapped and unwrapped as expected and nothing got damaged in the move. Electronic communication was a huge part of the experience. We were able to get everything done over email in a more effective and efficient way, as they were extremely responsive and accommodating. I would definitely recommend this Moving company for your next move and I know I will be using them again if the need arises.

Move size: 1 Bedroom Home Service cost: $550

Recently I moved some stuff from Tampa to Orlando and everything went smoothly! I spoke with National Express Vanlines for the initial estimate and the price was good, and the binding estimate stayed as promised without any hidden fees or such. They packed all of my furniture with care and even handled my upright piano better than I expected, as it's pretty heavy. Overall delivery time was also on point, didn't take them extra time in between to reach my place! will use their services again if necessary. It was hassle free experience.

Move size: 1 Bedroom Home Service cost: $700

We moved from chicago to birmingham, and found this company online. We called the main office in Miami, gave them all of our moving info and they quoted us a little over 1,100, which is fine.
It was only until the movers came that our quote doubled. They came a day late, packed up our things but then realized they didn't have enough room on their truck so They had to come back AGAIN the next day. They were supposed to deliver our things in a week. They didn't show up until 3 weeks later with only one mover to unload. Our furniture was destroyed, plasma tv screen completely shattered, and plates and glasses destroyed. We wish we would have never hired them. Ive never experienced such terrible service in our lives.

Move size: 4+ Bedroom Home Service cost: $4500

Got a quote from Marty from this company back in Feb 2019. My grandmother's house was damaged in a hurricane and we were moving her out. Marty was initially friendly but somewhat persistent - calling multiple times to continue to check on whether I was going to use the company. I eventually decided, after a few detailed conversations, to use the company. I asked many times whether or not the estimate was just an estimate, and whether it could change/how much could it change, because I was not going to be at my grandmother's home when the things were being moved (multiple states away). I told him that, in prior moves I had done, there had always been someone who came out and actually looked at the things we were moving to give an estimate. He let me know that, as long as what we were moving didn't change, it should be the same. I also asked if their company contracted out the labor, or whether they used their own trucks/drivers- he reassured me they did not contract out their trucks and drivers. He, essentially, lied about all of it. Once the men came and packed everything up, which was all on the estimate, the total went from about $1200-$1300 (the estimate) to nearly $3500 once it was all on the truck and packed up. There's not much you can do then, unless you want all of your stuff driven away or thrown out of the truck on the lawn. I was lied to, and we were taken advantage of. When I called to discuss the fact that the price had more than doubled from the estimate, Marty was extremely rude and had nothing to say to explain himself. When I asked for a supervisor, he reacted in a similar manner. I strongly advise you do NOT use this company. They are not trustworthy. We also had some things broken when they delivered, which I did not bother to follow up with since I was finished dealing with these crooks.

Move size: Partial Move Service cost: $3500

These liars said that they were giving my dad a great deal out of compassion for his health situation because he has stage 4 cancer & their rep who also claimed to be the owner said that he was a Christian man and wasn't even making a profit on it because he wanted to help. They tricked him into signing a contract that at their "low price" that they had no intention to honor. 2 days before the move no calls to my dad to verify the truck was even coming. Dad called around to find out what was going on and the "owner" Jason Carlucci was nowhere to be found. Some said he didn't work there some said he was out because of the covid 19. When my dad finally got on the phone with someone about actually showing up they told him that it would be at least another $6,500.00 on top of the $2,200.00 broker fee!! He told my dad that the $2,200.00 would be the total cost from north L.A. to Kennewick washington. He couldn't afford that so he had to cancel and they would not refund his $800.00

Deposite! Im happy that he didn't get ripped off as much as so many others but he needed that money and these people are the lowest life forms on this planet! BEWARE!! They are also connected to other companies and will feed you into the wood chipper!! I gave them one star because it would not allow me to give zero stars.

Move size: 2 Bedroom Home Service cost: $8000