Moving of America

I was in complete panic mode when it came to my first move. MoA made all my anxiety completely vanish- BY THE FIRST PHONE CALL! The gentleman on the phone made my feel so comfy about the move and assured me all would be done quickly and efficiently. They did not disappoint! I can tell the caliber of staff MoA employs due to initial conversation and the whole interaction of the move itself. I cannot thank them enough and have been spreading the news about my experience with them to all my friends within the NYC and NJ area who are moving within the year! KEEP IT UP GUYS! THANKS FOR ALL YOU DO!

Move size: 3 Bedroom Home Service cost: $1100

We were looking to move and talked to a moving advisor at this company. Although it was almost the close to day-end, the advisor was very nice and patient and managed to close our order. However, we had to cancel the order which we did almost immediately, within few minutes of booking, and requested the full refund of the deposit. As per the comapny’s policy and contract, there is a provision of company charging us for the order processing and administrative overheads. However, on our request on the ground of fairness, the company accepted our request and refunded us in full. This sets very high bar of better business practices and company’s willingness to go out the way to delight prospective customers. Thank you Moving of America and all people there, in Sales, accounts and administration, and management, for showing their exemplary commitment to business ethics and customer service. We look forward to doing business with Moving of America, given an opportunity in future.

Move size: Office Move Service cost: $1000

This was a local moving of a 1 BR apartment for 3 hrs by 3 movers. All boxes were already moved by us, all we had left was the marble wood furnitures of our LR& BR & 2 TVs. The movers, Joey, Bonnie & Kalen, came on time & were very nice. However, they worked very slow & took them 3 hrs to just load!

When we finally arrived to load into our new home, we were already running OT! I was very disappointed.. every 30mins was $90! The last item was my armoire unit that they refused to load in. This wasted a lot of time disputing with Operations. The final temporary solution
was to store it @ their warehouse!!

A month later, thank God for a carpenter from Queens, NY who was able to commute to their warehouse in Clifton,NJ to help take my unit for me to move it in my home. He successfully moved in my beautiful unit into my new home for me WITHOUT having to dissemble it!

Be very cautious with some of these moving companies, they just want to charge you a fortune with OT & refuse to move in all your furnitures!!

Move size: 1 Bedroom Home Service cost: $728

First let me report that the three people who physically did the move were excellent. Unfortunately, the accounting department never sent me a final bill; they just charged my credit card a total of $1375.75 against an estimate of $988.00. I didn't think that they had gove 2&1/2 hours over to justify an extra charge @ $79.00 per half hour. Nonetheless, I several times called and requested an itemized invoice so I could see how they arrived at this figure. They immediately knew how much to charge so I assumed they had an accounting of the work. Poor communication keeps me from recommending them. It's too bad because the movers were fine but it takes a team to shine.

Move size: 1 Bedroom Home Service cost: $1375

The movers themselves did a good job disassembling, wrapping, then reassembling everything at the new location, but the final cost ended up being nearly double the quote we were provided. They do not come out to provide an estimate, it’s all done over the phone based on the number of pieces and distance between locations. There shouldn’t have been any surprises, but they upped the charge from $660 to $1200 without fully explaining the reason, only mumbling something about an extra flight of stairs (sales rep never asked me about flights of stairs when providing the quote). Overall, they did a good job, but be prepared for upcharges.

Move size: Partial Move Service cost: $1200