Moving Fellows

They are excellent condo movers. I chose them based on their reputation and experience in condo moves. I can say that mine was another success story. My movers were John and Kevin. They called me when they were downstairs and quickly got to work, efficiency wrapped all of my home furnishings in moving blankets. When I saw how agile nd easy going they were, I felt relieved to feel in trusted hands. Moreover, my moving budget was not trespassed, which is great because now I can buy that coffee table I wanted (hehe)! All around excellent job, thanks guys.

Move size: 3 Bedroom Home Service cost: $5100

We used this company to help us move furniture from one house to another. They quoted us $580 for 3 hours, we got charged $1000 for 5 hours and only used movers for 4 hours. They reimbursed us some money but they still charged us for 4.36 hours despite multiple errors on their end which resulted in it even needing to be more than 3 hours for what we had.

The movers said they would arrive at 12:30pm, got there after 1pm. Took 20 minutes to even start moving one piece of furniture (I know b/c I went to the store and came back and nothing was done). The team "forgot" their straps to lift heavy items and even admitted to us that this caused them to take extra time (not our fault). When I spoke to the office staff (Lace, very nice) it was explained that this should never happen b/c the teams have a protocol in order to not forget any equipment when they leave each day.

Once the truck was loaded up and we arrived at location to unload, we did a walk through as our first thing. The movers knew at that time that two pieces of furniture that were heavy were going upstairs. They got started, moved in everything that would stay on the downstairs level which took close to an hour. At this point, they then called for a "third person" to help lift the two heavy items up the stairs. They did not check with us first or explain that there would be an added charge for this person/time. We waited close to 40 minutes for the third person to show up (Sebastian), and it only took 20 minutes to get the other two items up the stairs. When they were done we signed papers and we were told by the head mover that it was "4 hours" (1pm-5pm) and he even said "no charge for the dump run" (of a broken sofa), but said nothing about an additional charge for the 3rd person. I even spoke to the manager Evan, originally to change the credit card, but again when we got overcharged and it was on the original card. He explained that "this happens all the time" where they forget to charge to correct card. I called in and spoke to Lace who had me submit multiple different "claims" online, one claim for each error as this would help them process each charge fairly (claims: card charged, 4 not 5 hours, 3rd mover, 3rd mover for 2 hours, dump run, and extra time due to movers forgetting equipment). Evan the manager called me to discuss the case, and initially he was very nice and said he would assess each charge and talk with the team and follow up by the end of the week. Lace said they try to teach the teams when errors are made. Then within less than one after talking to Evan, he emailed me a "final response" that honestly felt really aggressive stating that they were refunding us for the third mover and adjusting the time to charge for 4.36 hours and that they wouldn't look in to any other charges and were closing the case. It came down to $785.

The whole thing took longer b/c of them not having their heavy lifting straps. We shouldn't have had to pay for the extra time waiting since that was not our fault. They could have called for a third man after the walk through, plus could have informed us before they called. We also ended up having less items to move then we initially reported when we booked the move.

This was my fourth time using movers in the past six months (moved States, to apartment/storage, to home, and this move) and this was by far the most unprofessional job I have ever had. Save your money and look elsewhere.

Move size: 2 Bedroom Home Service cost: $785

I had the unfortunate experience of hiring moving fellows and I truly wish I would have gone with any other moving company. First of all I was quoted $450 for my move which included 1 moving truck and 2 movers. I was only moving .5 mile down the street and from a small apartment. The estimate accounted for the movers and 3 hours of move time. Without any notice or explanation 3 movers showed up with the truck causing the price of my move to jump to $730. Thanks for the heads-up Moving fellows. The movers hired for the job were highschool age and extremely unprofessional and inconsiderate with my belongings and time management. One of the movers actually dropped my furniture and broke it. After being reassured that Moving Fellows would make it right and pay for the cost of the repair they wrapped up the job and asked to be tipped at the end. 2 weeks later after not getting responses from moving fellows they offered me $90 to make up for the broken furniture. For reference this piece cost me $5000.00, and was custom made for me. Wow thanks for absolutely nothing Moving Fellows!!

Move size: Studio Service cost: $731