MoveCorp

I found that from the very beginning the co ordinator Michelle kept me informed and up to date on everything related to my move from Belgium to the U.K. In a very prefiessional, efficient and friendly way. The cost of the moveand the insurance was by far the most competent I've quote I found out of several other companies. The support from Michelle and the crew who moved my belongings was just amazing - they helped with every aspect of my move. The moving crew packed my belongings carefully, professionally and very efficiently. This whole experience with Movecorp was truly as stress and problem free as one could hope for.

Service cost: £770

Great experience with movecorp moving from Switzerland to the U.K. From the start, Carly-Anne was very friendly and helpful, and always quick to respond to my queries. The guys (Lee and Chris) that came to physically move our things were really polite, fast workers who took good care of everything they moved. The lorry was really well packed and not a single bit of damage was received at the other end. Always happy to recommend MoveCorp, they’ve moved us three times now and I’ve had a good experience each time.

Service cost: £3500

My move was from Milan, Italy to Scotland, the men that picked up my belongings were fantastic. I had paid for 420 sq ft, £2350.00 in advance, the head man on the truck said I was within the limit of 420 sq. feet, as did my friend who has a Degree in Applied Science, and Finance. They picked my belongings up the 18th October 2013, which was fine I was leaving on the 30th, and had booked a storage unit in Scotland. I arrived and my belongings were still in Birmingham, basicaly I was held to randsom, they now said it was 580 sq. ft. and to get my stuff I had to fork out another almost £800 pounds.I finaly received my belongings on the 14th November. The Scottish company that delivered my stuff said they had had many complaints about Movecorp. BEWARE OF THIS COMPANY, my heart goes out to the truck drivers who were so good, they deserve to work for a better company. I must add I did the packing myself with rienforced boxes and hired a hoist at  the cost of €400, basicaly the men took my stuff from the pavement to the truck. Judge by yourselves from my experience.

Service cost: £3150

This company are compulsive lairs. They give you an estimate then increase by 150%, they do not show up on time and blame you and deny that that they ever give you a time. Tell you that they are not mind readers and dismiss the documentation that they ask you to fill in and say not valid against the work they quote and then take full payment for.

The push back on you for the failings of there mismanagement begin to charge additional charges as a way trying to resolve issues, they must have a warehouse full taken hostage till they get whatever amount of money they deem they should receive which has never been discussed nor has it been agreed. It does not matter whatever you say or prove to them what was actually discussed and agreed. They just ask for more money and blame you. DO NOT USE they are compulsive liars.

Service cost: £800

The pick up was actually from Rome in Italy. We were in no rush everything arrived in 18 days which was fine for us.  Everything was in perfect condition, there was no confusion, delivery guys were delightful. Very happy with everything.I would definitely use them again. We weren't in a hurry for our delivery or specific about when they were collected so I don't know how precise they can be if you have a strict timescale. I actually needed them to pick up a week earlier but they couldn't so make sure they are precise about when they can collect before you pay the deposit. All in all, good customer service. .

Service cost: £500

Stay away, unless you want to load and unload yourself. Delivery people not equipped.  Price quoted keeps going up after deposit is accepted. Professional until you make a deposit, then things go downhill. Would never use again, awful!! They were fully informed on shipment size, yet they sent two men with no equipment for loading and unloading. They never asked for the weights until the exact moment of collection. We were told they quoted for two men, but knowing the size of shipment we expected that the men sent could load and unload with a small forklift. A moving company that receives everything they ask for in advance, to include size and measurements of shipment, and then quotes for the bare minimum, just to get the job, is unprofessional. They want to undercut other companies at the customer's expense.   Price is competitive when quoted, then you have to add all of the extras if you want your shipment delivered. .

Service cost: €1600

I should have searched for reviews before hiring them, but too late! They seemed all ok until the collection. They took all the money upfront. Collection was suprisingly on agreed date and almost time slot. But since then it's been a nightmare. The agreed delivery date has long been missed. They would never call back. I keep calling the movement coordinator, who is next to useless. All he does is apologises and promises to call back with the new date, which he never does. So you end up chasing him daily for delivery date which he doesn't know. Typical story - they truck broke down. Their tight schedule doesn't allow to easily rebook on another van. They seem to be working with other companies, as he made a call on second line while I was hearing, to find out where is my stuff. His manager is even more useless and won't remember your name the very next day. It's been 3 weeks since collection, over a week since firmly agreed delivery date, and I still don't have a realistic date they will deliver. Please avoid them!!

Service cost: £700

As two busy professionals, we were hoping the company taking care of the move actually took control of this process and made us feel comfortable by staying on top of things. In the end it was more of a case that we had to manage them (quotation, time/date, insurance, etc) than them managing the process. And this is even more awkward because we prepared the move ourselves to the detail - boxes were ready and conveniently placed for quick pick-up, and hardly no furniture). Next to the difficulties communicating with them, the condition of our belongings when we received the items was poor. We had several damaged items, even in boxes where we had bubblewrapped items carefully and labelled boxes 'very fragile'. As a result of this lack of Movecorps' care, we found scratches in the wood of the furniture, broken bowls and ceramics. And when highlighting the damages to them we couldn't apply for the general insurance related to the contract as we packed the boxes ourselves.All in all a really unpleasant experience with bad customer service.

Service cost: £1000

This is by far the worst company we have ever dealt with on any level.

We moved from Australia to the UK and used one company on the Australian end and we were appointed Movecorp at the UK end.

When our goods finally arrived in the UK some 4 months after being packed up, we called Movecorp to arrange delivery of or goods. They emailed to say that we need to pay port inspection charges before they would arrange a delivery date. The charges were not invoiced and there was no evidence. We ended up paying the charges and were never receipted. Our move coordinator (Chloe D) was useless and lacked basic communication skills. She would never call back and follow up. We were chasing every day to find out when the delivery was going to be.

Once a delivery date was finally agreed, the guys came and were great. We tipped them handsomely and they left. One of the men said that we can call up the council and they will collect the boxes/rubbish. We thought that was odd as we believed we had paid for the same day removal of waste. We referred back to our original agreement and saw that we did in fact pay for this service. We immediately phoned Movecorp to alert them that they did not remove the rubbish and that our house was now filled with waste. Chloe failed to call us back on multiple occasions but said that they can arrange someone to collect it in 2 weeks. This was unacceptable and we were left with boxes for 2 weeks after we had paid for same day removal.

We had to leave it on the side of the road so someone could collect. This was done.

Overall, this is the worst company EVER!! If I could score a zero, I WOULD!!

Service cost: £5000