MoveCorp

Last year, while briefly in England, I hired MoveCorp to ship a wooden cradle, beautifully hand-built by now-deceased my father for his first grandchild. I was expecting my own first grandchild and hoped to give the cradle as a gift to my son. I was not able to oversee packing but was assured great care would be taken. The package delivered in Texas held the remains of the cradle broken into 17 pieces, in a battered cardboard box. MoveCorp refused any refund of the almost $900 shipping cost! Beware. Unfortunately, as we were dealing with another family crisis and the property was received by my in-laws, I do not have photographs.

Service cost: £720

The worst company ever
The worst company ever, we have shipped our goods from dubai to Poland after we have paid all the cost, then we received mail from movecorp stating that they have received our goods and we have to pay VAT, we have transferred to their bank account the VAT then they started to chase us as for another fees then we explained to them by bills that we have paid all the cost to dubai agency the. Movecorp asked us to pay 1500AED as per dubai agent then we showed them again that we paid everything, after while movecorp sent us mail stating that they cannot reach dubai agency to collect their money so we must pay movecorp 1980£ which is the cargo cost to movecorp since dubai agency has stolen them, so we got surprised that this is not our responsibility and must be contract between each other and movecorp must ship our goods to Poland becuase this is not our fault espically that there is no agreement between us and movecorp except they sent mail stating they have our goods and asking us for money, anyhow we are trying with them since 17th of May 2017 until now and we have moved and settled in London and we have asked movecorp again that no need to ship our goods to Poland and release it to us in UK but they insisted to chase us for such huge amount and even now their managing director is not replying to our mails and his employees never replying to our mails and no helpful at all and they always thinking from their way of communication that they breaching law and they don’t care and they don’t understand that this is not our responsibility if they have agreement with company and they didn’t pay them and does not make sense at all to pay almost 2000£ for personal goods of me and my wife and my baby we using since 4 years. That’s not fair at all, UK has the most strong law and clear law over the world so how come such company is chasing clients like that.
We have all the details and proofs whether documents or mails or payments done to movecorp or dubai agency, you can contact me anytime and will provide you with all, and if you googling the company name then you will see how many times they chasing clients until now. Their managing director is the worst person I have even seen in business communication or even personal life.

Service cost: £2000

Very poor service.

Pick up date was changes on the day of the delivery itself.
Delievery date was changed 3 times.
Drivers left damage to a neighbours wall with the van. The damage has not been repaired until today.
Many of my removal boxes have been damaged. I got some really good and expensive one's in order to make it easier for me and the delivery guys. The boxes were not heavy so I am really surprised they have been damaged.

Items have not been damaged themselves.

Service cost: £500

MoveCorp was great from the start. Easy to obtain a quote and book services. Love their offer of free used box pick-up - talk about saving money on your move! We must have taken 40-50 of them, and have paid it forward by dropping them back off again. On the day of the move, our 3 guys showed up, navigated our tricky city side street and moved our 2BR 2BA plus basement storage unit to our single family home in the burbs. The truck was packed safely and securely, with furniture wrapped in blankets and taped, items secured. Everything made it to their respective room/location as directed in the new house, and all in one piece and undamaged. All in, from the time they left their warehouse until we signed off on the final paperwork, this was done in just about 6 hours. They were fast, professional, and personable! I would recommend them over and over again. Moving is a headache, and expensive. I've done it a dozen times, and after this experience, would never do it on my own again. MoveCorp all the way!

Service cost: £1000

Awesome moving company! Extremely,let professional from the beginning, starting with their very thorough price estimate. They break everything down so you know EXACTLY what you are paying for!
They respond quickly and their prices are very good compared to others. Their team was very professional, checking with each piece of furniture to make sure they wrapped it or packaged it the right way. They were also very quick.
I'd recommend them for your next move for sure, they made things very easy!

Service cost: £7500

2 months late, no communication, extra hidden costs that aren't disclosed and unorganised.
I don't even know where to begin with this review i'm so shocked and repulsed by the service I have received from this company.
Initially they're lovely, the quote seems great and they're helpful, the moment they have your money which they take in full in advance everything will change. Pickup of my item which I was shipping to Australia was scheduled but when it came to the day I couldn't make it to the pickup location and I emailed them at 7am to let them know not to send the drivers as I could not attend. Despite this they sent drivers to the location for the scheduled time of 11 despite the fact they would certainly have been aware I would not be there. So there is another 75 pounds of course! to rebook. I was told a new pickup day and then had the men arrive the day before unannounced and confused even though I was told they weren't available on that day. Had to organise for a third time the correct pickup day where pickup finally occured, in a very rough manner. At this point i'm relieved, i've been told 8-12 weeks for my item to arrive and i'm off to australia. Still not impressed with how pickup went but wanting to move on. Now we get to the 12 week mark and i'm excitedly waiting to hear from the company advising my items arrival (i have recieved not one scrap of communication at this point to the contrary) So I send an email to my agent asking when to expect my items arrival.. NO REPLY FOR A WEEK we have now passed the 12 week mark, and I recieve a reply "sorry your item was only shipped from our warehouse YESTERDAY will arrive late january (2 months past 12 weeks) She didn't even bother to reply to my email because she would have told me at 12 weeks it hadn't even been shipped yet. I'm disgusted truly. My item has now finally arrived in Australia and I have now been sent an extra charge of $99 (again not disclosed prior) that I have to pay as ransom for my item to be finally delivered out to me. Whenever that may be. I would not have shipped my item at all if I had known of any one of these little added horrors. I'm only in Australia for the year and have already wasted 5 months waiting and been overcharged. Foul and a scam. DO NOT USE.

Service cost: £500

I knew it would be hard and expensive to find someone to pack and ship a very small shipment from my parents (downsizing) to me, halfway round the world. But I have found the result to be the most stressful move of my life, and I have moved 17 times, in or across 3 continents, 7 or 8 major cities.

In fairness the packers were excellent -- speedy and the goods were very well packed and protected. Nothing was damaged or broken, and everything involved was an heirloom of some sort. Phew!

Dealing with management and payment was a nightmare though - they kept contradicting themselves, demanding more money with minimal explanations on short notice, and being inconsistent. I seriously doubt if I was ever really insured and am glad I did not have to find out. They demanded shipping info from me -- when they had arranged the shipping! -- at one point. Delivery took ages, was originally scheduled for end January, moved to February, and then I was informed on short notice it had to be delivered on a Saturday and I had to arrange parking permission. Anyone who has ever handled a move in the country and city I live in knows you have to have a parking permit, it takes a week to get, and there are no exceptions. So I had to face the risk of a nearly 400dollar fine in case the police came round or the neighbours complained. (and no one can even get a moving company on a Saturday, so how could I have known I wasn't supposed to plan to be away on a weekend?!)

When the shipment did arrive, according to the movers paperwork they were not supposed to unpack, although I had paid for complete delivery and unpacking. Being unable to assemble large pieces of furniture myself, I persuaded them to help, but it was really ridiculous -- their paperwork told them there was no lift at the building, but there is one!

I had to work very hard to keep in touch with them to give them info -- but they were very good at demadning more money on short notice.

I am relieved I have my family's precious things, but if there had been a better obvious choice, I would have been glad to know. I could not recommend them for ''normal'' shipments.

Service cost: £2500

We have retained your services to move our goods (8m3) from Grenoble (France) to Boston (US).
At first you were supposed to come and pack our goods on the 1st of september. But you cancelled and ask for the 4th.. It wasn't convenient for us but we accepted. The "team" was scheduled between 10 and 11am. At noon our contact person started to become hard to reach by phone and email.. And finally at 5pm, a friver arrived, alone with his truck, and nothing to pack.. So we had to do the packing ourselves (because as we paid for that service we expected that you would pack the goods !!).
Then our contact tried to rip us off by arguing that we had too many goods and then we couldn't apply for a reimubursement for the lack of service.. But we had taken pictures and had proofs that we had less than 8m3..
Now that the goods are in London, no news from our contact. We ask for updates et for the reimbursement of the service not provided, but nothing.. And today, we receive a mail about a 100£ reimbursement because it will take "a while" for our goods to arrive.. All our furnitures are on the container, so as we are moving soon for an unfurnitures appartment (end of november, that left you 3 months to do your job whereas you told us that it would take 8 to 10 weeks !) we'll have to rent a bed or to buy a new one.. And what about our clothes ? Winter is really cold here in Boston, you have all our winter clothes, so do we have to buy new clothes also?
We are disappointed by your lack of professionalism and the lack of consideration for your constumers.. Once you have the money, you seem not to care at all !!

Service cost: €3000

I wish I’d take an other company..
we paid for the full service door to door (announced 8 to 10 weeks), but no one came to pack our goods.. Just a driver ! So we had to pack them in an emergency without the right material they were suppose to provide.. More than 5 months later (Grenoble (for)- Boston) we received our goods (far from the delay first announced!) with some of them broken. Movecorp keeps disgarding us and not answering our emails..
Don’t lose your money, take someone else, they are far from being experts and professional in international moving, and the way they treat their clients is more than disgusting.

Service cost: £3200

Summary - I paid a little under £5000 to move 10m3 from France to Australia through Movecorp, including £700 of insurance and have incurred over £2000 of costs so far, with damage to the motorbike and the lost key for the motorbike still to be quoted. Collection was mid-October, delivery was mid-March (5 months). I was led to believe it would not take longer than 4 months, but with no guarantees.

The organisation of the collection was a shambles with the date changing multiple times and different plans from different companies involved (Movecorp, and their agent who they'd sent over from the UK). I never had more than 12 hours notice of a cancellation. The collection happened at the end without Movecorp knowing, as they were not communicating effectively with their agent. I had to change international travel and work plans as a result. Stuart Hall was apologetic at the time and made a gesture of goodwill. This acknowledgement and gesture was appreciated, although my feeling was still negative at the time, and Stuart said he hoped they could make it up to me over the rest of the service. I was nervous but hopeful.

The goods were transported back to the UK over several weeks instead of the promised few days to a week. Including being transferred between trailers/containers en route. As a result I ended up with some food and drink and clothing from the drivers thrown into my shipment which I found on unpacking. In the process the key to my motorbike (which has an electronic immobiliser coded to the key) has not been delivered - either stolen or lost, the bike also has damage to the handlebars and wheel from being strapped badly.

The goods were supposed to be repacked in the UK and protected for the move, but weren't, they were just export wrapped which provided minimal protection. This resulted in burst boxes, breakages and loss from boxes spilling out en route.

On arrival I was stung with a very significant duty fee for alcohol, which I had specifically asked for advice from the agent on, but was told I would be below the minimum threshold - this was a lie. While I appreciate it's my responsibility, I would rather Stuart had told me where to find the information than give me false information.

When I contacted Movecorp to tell them about the breakages and loss there was no mention of an apology. I compiled the claim details, calculated depreciation and sent the claim to them. After 9 days I was offered £150 to settle without going through the insurer, but my claim was for over £900 after depreciation (around £2000 before I factored in age and wear and tear). I asked Stuart to explain his calculation several times, but two weeks later he responded with £200 as an offer, instead of addressing the table of costs I had put together. Stuart told me he was only trying to expedite the claim, but it took several weeks between the claim being sent to getting responses.

I posted a review online where I labelled the company crooks. Stuart contacted me much faster than responding to my emails to tell me that Movecorp would take the strongest possible legal action against me if I didn't remove the post. Stuart may be correct as he asserted my original post was slanderous (debateable) so I have rewritten this as a factual account.

I would strongly dissuade anyone from using Movecorp to ship goods from Europe or the UK overseas. The time I have spent, the stress I have endured have been significant and I would never use Movecorp again.

I would advise where possible to use a dedicated container, or to have the goods properly packed and/or crated under your supervision. Photograph and document everything assuming you will not see it again and will need to claim for it.

Further review on insurer to come post claim.

Service cost: £5000