Move US to Relocation

Move from Texas to Georgia.

STAY AWAY FROM THIS COMPANY..AND, ARROW MOVING and STORAGE!! If an option to give them a "0" rating was available, that would be the number chosen. I moved from Texas to Georgia and this is the company Arrow Moving & Storage outsourced my move to. In all of my discussions with Arrow Moving they never mentioned they would outsource the move to another vendor. The movers arrived a day late from originally scheduled. When they did finally arrive three of their moving crew did not show up. I was told they were in an accident on the way to my house..was this true?? Due to them being short handed, it took them until Midnight to complete the move since I had to be out of the by that night. I also had a storage unit they needed to load on the truck. I was told my load would be the only household on the truck. This was not the case. There were two other households on the truck. Due to this being the situation, the contents of the storage unit would not fit on the truck. A smaller rental truck had to be used, then offloaded to a semi. I did not receive the contents from the storage unit until two weeks after the first portion of my contents were delivered. When I asked why my household…

Do NOT waste your time and money!!

A couple of the things wouldn't have been that big of a deal, but they started adding up real quick! Our pickup date got pushed back. Multiple miscommunications on their end about timing. They don't answer the phone number(s) they provide for you. They originally told us that "weight wasn't an issue and to utilize space" so we filled our coolers and safe and cabinets with stuff, but were told upon arrival that everything had to be removed and repacked in boxes, which changed how much space we needed and our stuff wouldn't fit on their truck anymore. They wouldn't load suitcases or duffel bags with stuff in it. (I guess I can understand that, but COMMUNICATION IS KEY!!) My husband had to remove all our items off the truck by himself and they drove away without any further communication. I have tried calling and emailing over the past couple of days to no avail. I guess I'm saving myself the headache of working with a company that isn't trustworthy, but I'm not sure that's worth the $509 deposit they charged me!!

When you're packing up your beloved belongings and moving them cross country, you want to find a company you can trust with your stuff. They are NOT that company. They…

Worse of the Worse.

Once they take you things and money you will not hear from them again. Thomas is RUDE and did not honor price match because company did not have the a rating his own company does not have A+. The inventory guy need to use my bathroom and did not communicate with his mover, who were rude to me for not being informed about the distance to the elevator (it was long). My belongs were picked up over a week ago, I have no clue where they are at. I have make no more than 30 calls to Thomas, the main number, and the inventory guy; NO ONE CALLS BACK. I only want to know when I can expect my things. THIS IS A SCAM and I am filing formal complaints.

Do not use this company, 1 star is over rated

I had issues from day 1. It’s been over 1 year and I’m still trying to get my $30. check from them. They broke items, lost items, offered me other people’s property items that they had on the truck and they finally offered me $30. for all the numerous telephone calls, frustration, damage to my property and all my lost items. Really!!! Let alone going through a different company for the claim and that’s another story in itself. I have been so frustrated that I just wanted to get this over with. Now it’s just the point to get my $30. Numerous times they have lost my paperwork that I had filled out and also a claim release form that I had to have it notarized, Thomas Brown said they never received it and it was all my fault let alone the 2 hour wait to talk to somebody.

Thomas Brown is unprofessional and doesn’t care about anybody’s property or customer service plus he will add additional costs when he comes to pick up your furniture. He told me to text over the claim release form again since they don’t have it to a telephone number that doesn’t accept text messages. I thankfully saved his cell phone number at the time of the move and sent it directly to him.

I would love to hear…

Scammers

I used this moving company to move from Texas to Florida back in July. They arrived late for pick up and didn't even call to let me know, I had to call them. Then, when I wanted my stuff delivered in August the delivery date I gave them was considered the "first available date" for delivery. I called several times and no one would tell me when my things would be delivered or where they even where. Finally, my stuff was delivered in September. They again arrived late and didn't call, I had to. The boxes I used were brand new, but when they delivered them they were completely destroyed. They caused about $500 in damages. I filed my complaint in October and was offered $68.00 through their $0.60/lbs policy in December. I accepted because any money is better than no money. I have not received my settlement. I filed a BBB complaint in April and was told they would "look into it and get back to me," they haven't. All I want is for them to follow their own policy and give me the money they owe me. I followed the process, I signed all the paperwork, I've emailed them and their third party claims company multiple times and no one will give me a straight answer. I left them a 1 star review…

Move review

This company is a total disaster. Thomas the owner is not engaged in solving problems. They failed to deliver the goods as contracted. They provided no communication on changes and excuses on delays and damages. Their packaging process was extremely poor as several items were crushed beyond belief. They lost a wardrobe box and have made little to no effort to find it. Jamie the operations manager, is useless. Fails to return calls promptly, knows little about the business, and doesn't care about customer support

Worst company ever

RUN FROM THIS COMPANY!!!!

Believe the reviews. Save yourself the time and money!!!

I hired this company through a moving broker. My things were packed on December 16, 2020 and sent to storage until I received my new address. I called and left messages countless of times since late December to get my things out. All of the companies phone lines sent me to voicemail and no one ever contacted me back. The same happened to the quality assurance person from the broker. I started calling every day again and Nelson picks up. He was suppose to send me an email about the process of getting my things. I never received the email. I call back and im sent to voicemail again. I was ignored for 2 more weeks. My friend put in a inquiry to move and they called her immediately. I told him I wasn’t getting off the phone until I got the email. The contract says they can only hold my things for up to 30 days and those 30 days are up if we’re going based off of my ignored phone calls and messages. They will not communicate with me or update me about anything.

Lies, damage, and stolen items.

DO NOT TRUST THEM WITH ANYTHING!!

They were rude, dishonest, aggressive, and did nothing to maintain communication regarding my items. They tried to charge me additional fees constantly and "lost" several items (including a brand new mattress) and damaged much of what was delivered. Nearly every box was wet, torn, and crushed. As was my furniture. At delivery, the driver wouldn't let me read my paper work. He kept pulling it away from me and tried to force me to sign a document saying everything was received in "good" condition.

They left me with someone else's mattress and despite numerous attempts over the past month I have received no updates on if they have found mine. They also have not contacted me regarding the mystery mattress and if someone is coming to retrieve it.

This company will lie to you, steal, and break all of your belongings then look you in the eye and be shocked that you are upset about it. PLEASE do not suffer the way I have. Find another way to move your things.

Do Not Use This Company.

This company has a D- rating from BBB. They are unprofessional. They do not know how to pack or move a person’s belongings. They were hired as a third party to move belongings from TX to MN. There were times when I could not get a hold of anyone at their company for a week at a time. The addresses they have listed are empty buildings. They took 34 days to move my belongings. Then on the day of delivery threatened to drive away with my belongings if I didn’t give them more money. They broke into my fiancé’s tool box and broke it. My things were covered in dirt and leaves like they had been sitting outside. Most of my things were damaged. Stay away from this company.

Recent move from Florida to Oklahoma.

Not professional. Many boxes crushed and split open. Entertainment center destroyed. Glass on pictures broken. Tool box drawers ruined. Overcharged on cubic feet. Delivered 10 days late. Unable to contact anyone.

Pricey, but they get the job done.

My wife and I used this company for our move from Texas to Colorado at the start of the year. It was a bit pricey, but they got the job done.