Move Me Again Transportation

I had a short closing and they told they could do it. When I hired them, they could only do it the day before, at 4pm, and deliver 2 days later, at noon.

Then they called me and said they would be there the day before (2 days before closing) at 8 am. I said I could not do that and 4 pm was the only time that was acceptable.

They picked up but left a lot behind. They went through the mud and muck and dragged it through the house and onto the carpets.

I had to hire my own truck to move the rest.

But the day before they were due to deliver, I was called to say they would be there between 6 and 8 am. I told them I could not do that. They replied that I would have to pay almost $200 per day until they could deliver it 12 days later. I could not afford that. I had moved what they left behind and was exhausted, and didn’t wake up in time. They charged me almost $1000 to turn around and when they delivered it, they dropped things into mud, broke things, took out a window bot basement stuff, and didn’t put it back.

They are incompetent cowboys.

Move size: 4 Bedroom Home Service cost: $6000

We moved our 1 bedroom apt from Halifax, NS to Barrie, ON. We were told/estimated a flat rate of $1,400 after listing every item that we were moving. We were told we could add a packing fee which would be around $150. After we moved back, we got an invoice of $3,500 with a $600 packing fee. We spoke with Nicole to try and resolve the price and potentially lower it. She was absolutely horrible to deal with and would not give us one good solution to help. Very rude and ingenuous. They were almost 2k over their estimate - very unprofessional and I recommend staying away from this company at all costs.

Move size: 1 Bedroom Home Service cost: $3500

PLEASE READ reviews of other people who got screwed like us. Wish there were "minus five stars" to rate them. Even their website is not secure. They basically hijacked our belongings and forced us to pay $2320 with no justification for the fees or receipt of any kind. Also anyone interested in a class action lawsuit please contact me our family is ready to take them to court in Quebec. Here is some of the horror we went through:

1. They change appointment last minute from Saturday to Sunday. This completely skewed our planning with previous landlord and timing to move on our own flowers, mirrors etc.

2. A lot of hidden fees pop up once confirmation is sent and deposit is accepted. Loading fee, origin fee, all of a sudden they count every single step even inside the house as extra, etc.

3. Movers showed up late with fake names (we found out later that they were using fake names). Damaged the back of the fridge (bumped it really hard down the stairs) and the floor in the hallway (photos attached). Still no response from their "claims department" on indemnity of any kind.

4. Tried to extract from us payment in cash based on a very, very overblown "flat rate" offer. When we refused they started adding stair fees, storage fees (a simple 5 km away, WTF storage?) and whatnot to the weighing option we chose. We still opted for weighing, even at a non-government scale - any place where they could weigh. For Christ's sake, four appliances, a mattress, a sofa and a few shelving units, a desk and a commode. Not even 2000 lbs, they wanted to charge us flat rate for 3500 lb. Even at 3500 lbs the "flat rate" came up to ~$1500. I said "no, let's go to a scale".

5. We went to 2 scales, denied at both places (remember they moved our appointment for Sunday, everything closed, incl. their office and customer service.) Here things really started going sideways. I try to negotiate something along the lines of $1300-1400 just so we can go home and they can proceed with other moves. "Boss said you create so much trouble, he sent us to government scale in Cornwall" WTF? Obviously boss not used to accountability. Montreal-Cornwal is 150 km, it would take a whole day to be back. "Boss said", they say and take off "for Cornwall". I say "Fine, bring me the slip from the scale".

6. 20 minutes later truck is a block away from our old place. I go to see them (thought they were coming back to re-negotiate, but got lost). They say "We have 2 other moves to finish, we finish them and then go to Cornwall, weigh and deliver your stuff". I beg them to settle for a reasonable flat rate at 2500 lbs (as per the calculations per lb etc. would have cost appr. $1300 tops) and stop dragging our stuff all over the place. Mover says "go home, I will negotiate with my boss".

7. A few hours later a call from a blocked number - "Tracy" slaps us with a $2120 bill on top of the $200 that we already paid. "NON NEGOTIABLE". I ask for breakdown, justification, explanation, she says "I write up the invoice, the movers have the breakdown". I try to call and text the movers, no luck. She said (my wife is witness) "if you want your belongings, you pay. I encourage you to call the Police, I know what they will say. Police was called on us plenty of times. They will tell you this is a civil matter" Then yells at me for a few minutes for insulting the movers or something. Although the whole time I was overly polite with them. She even "warned" me to leave them alone when they came with our belongings. We go back and forth, she refuses to email any document for the price, no number to call back, insisting on the $2120 balance in 15 minutes or "she will reroute the truck to a storage place". I say "so this is the ransom?" She says (my wife is witness) "yes sir this is the ransom".

8.Movers show up, collect our cash and sign a "receipt" with a different name. Refuse to show ID with the words "I do not know how far you will take this".

9 Multiple emails exchanged with "claims" department, their most generous offer is $100 discount. Still no justification, no word on the damages. Taking them to small claims court in Quebec.

Move size: Partial Move Service cost: $2320

We had requested our shipment be weighed and invoiced accordingly. We had been quoted by them, and about 6 other movers that our contents would be between 6,000 and 8,000 lbs. We though this to be a bit high, but were reassured the scales at the weigh station are accurate, and we would only pay for what our shipment weighed.

When they were done loading the truck on the initial move day, the movers came to us all concerned that the contents of our 950 sq. ft apartment (without any major appliances included) had totally filled their 26 ft. truck. When their truck is full, the weight is at least 16,500 lbs, and quite possibly quite a bit more. They've never seen it weigh less when it's completely full like that, so they're going to give us a deal and lock it in at 16,500 flat rate. Don't tell Tara we are giving you this deal, she'll be mad. We hesitated for a looong while. We said, a 26 foot truck full of potato chips does not weigh as much as a 26 foot truck full of canned goods or encyclopedias. How could our stuff possibly weigh that much? We had no solid wood furniture, and only a few boxes of books. The heaviest item is a six drawer dresser, probably a maximum of 300 lbs. We had taken many items to our cottage earlier in the season fearing they might be damaged in the move.

After much discussion, we were tired, and we just wanted the day to be over, so we signed off to get them out the door. Off went our belongings to the storage facility.

During the course of the summer, we went over and over each item in our minds, assigning a weight to each one, and being quite generous. No matter how we tried we could not come to more than 8,000 lbs.

5 weeks before the second part of the move was to take place, we called Move Me Again Transportation Inc. and voiced our concerns with Tara. We requested that the truck be weighed when it was loaded with our belongings to be delivered to our new home. At first, it sounded like she was agreeable, but there would be a $500 re-weigh fee if they were to do that. We agreed since we were convinced the 16,500 lbs was double the actual weight, and we were willing to take the risk if it happened to weigh more. Tara said she had to put me on hold, but would not disconnect me. I thought this was a strange thing to say, and sure enough, a few seconds later the line went dead. I immediately called back and got someone else who flat out refused to weigh the shipment, and 'a contract was a contract' good bye!

When the invoice came in, it was $9,078.85 for an 80km move with 4 months of storage (2 months supposedly free) Remember, a 950 sq. ft 2 bedroom apartment, no appliances. $9000!!!

We were aghast. We moved out of our apartment in June, thinking we would stay at the cottage all summer like we normally do, and save the rent for 5 months. Funds for closing costs and 5 appliances since the new home builder would not supply them.

This bill was going to take all of that and leave us with nothing for those other costs. We are pensioners, living on a fixed income, and although money is not tight, it's not exactly growing on the trees out back.

When we requested an itemized invoice, not just a number on a piece of paper, it took repeated calls and 2 weeks to obtain said invoice.

We considered telling them they are now the proud owners of 16,500 lbs of our stuff, and even spoke to our lawyer about it. He gave us some ideas on how to challenge them, but we are ultimately law-abiding citizens, and decided to pay these thieves, and be done with it. We would have to further dip into our life savings to close on the house.Attached is a picture of the 'full' 26 foot truck when it arrived at our new home. Does that look full to you? No, half full. Therefore, 8,000 lbs, just as we suspected. Robbers....DO NOT HIRE THESE PEOPLE! I won't even get into how many items were damaged and LOST! They lost the hardware to assemble our bed. Likely still on the floor of the storage facility. Assembling your bed is the first task you must do so you can go to bed that first night. Terrible, terrible moving company. Thieves and robbers.

Move size: 2 Bedroom Home Service cost: $9078

We originally contacted Roadway Moving and did all our business with them - until we got a bill from Move Me Again. These businesses are somehow linked.

I was quoted by sales rep "David" (no last name) from Roadway Moving; the cost to move our small 2 bedroom home from Guelph, ON to Truro, NS would be about $1000 - $0.43/lb . I gave a pretty detailed list of what we would be moving. He estimated that we would have about 2000lbs of items to be moved. He waived the scale fee on our contract, and I thought that was really nice. I paid the $200 deposit.

We are already pretty minimalistic, live in a 400sf house, and had sold or donated most of our belongings. I spent the days previous to the movers' arrival packing. When they showed up, 3 men in an unmarked truck, we had everything packed and labelled in the front room, so they had very little work to do. We had about 30 boxes, and a washer and dryer. No surprises, everything had been detailed in our emails to David. They only took about 30 minutes to get everything labelled, recorded, and loaded. The movers were fast and efficient. I gave them snacks and water. When they were finished, we tipped them well.

I had been responsible for most of the planning and communication, and they knew that. The crew leader waited until I was preoccupied to manipulate my husband to sign a new contract. They said they would charge him a $150 scale fee, and he would be required to drive with them all the way back to the scale in another town, OR that he (the crew leader) could just take a stab at the weight. He assured my husband he had been doing this for a long time. He told my husband that we had been quoted between 2000-4000lbs, and that the washer and dryer was more weight than they were expecting, so he would guess about 4750lbs. My husband thought that is seemed like too much, but he assured him that we had lots of tools too. He told him $750 over the quoted amount wouldn't be too much extra. My husband signed after some influencing, and the movers left.

Then we heard nothing. We started calling within the week. Our phone calls were dodged, our emails and voicemails ignored. Then finally my husband got through to someone. He was told we would hear from the accounting department tomorrow. We were expecting a phone call, but heard nothing all morning. I laid down after lunch and received an email. It was the bill for another $2800+tax. But this time is was from Move Me Again?? And they needed payment in 2 hours or we would not get our items.

We called Roadway over and over again and the poor receptionist had no idea how to help us. Everyone was avoiding our calls. Finally, she patched us through to the manager who continued to yell and belittle my husband for 15 minutes. She essentially told us there is nothing she could do because he signed the new contract. She was so incredibly rude. We asked for an itemized copy, which more than 3 weeks later we have not received.

If you do the math, $0.43/lb * 4750lb = $2042.50... but we were charged $2,807.50+tax. They did not include our deposit. That means that not only is there $765 of hidden charges, but they also took a deposit that they did not put towards our balance. So not only we were ripped off by weight, but also lost $965 of fees.

I have so many questions, who is "Move Me Again"? What is the $765 in hidden fees? Will we ever get a cost breakdown?

All in all, I am super disappointed. I read so many reviews on this company and even read articles called "How Not To Get Ripped Off by Moving Companies" and yet here we are - out over AT LEAST $1500. We did everything right and still got played.

Move size: 2 Bedroom Home Service cost: $3400