Morse Moving and Storage

I can't believe that I have to post this about a company my friends and family have used before with great success... I would not trust Morse moving with your move if you want a stress free move. They have cancelled on me 3 times now less than 2 hours before their arrival after I took time off to accommodate their overs heckling themselves even though I booked this well I've a month ago.

I'm beyond frustrated with their lack of professionalism and urgency as they have put me in a situation where I am going to be financially losing more money by the day in fees for not being out of my prior home. I have a sign contact they have now breeched and they refuse to discuss what they are going to do to fix it.

The owner is on vacation and can't be bothered with these issues at the moment and even though they created this mess, the won't work on Sunday to correct it.

Move size: 2 Bedroom Home Service cost: $1500

We have had a terrible experience with Morse Movers. It started out great. Chris did his job well. He was quite the sales guy but after the deal was closed he was not responsive or helpful. They called the day before trying to change our move date. We told them we had to be out of our house that day because we were leaving the state the next day and the new owners were taking possession of our home. They said they would make that happen. They did not. The movers were scheduled to arrive at 10am but did not show up till 6pm. Two of the crew members were under the influence and had to be asked to leave the site. They also did not have any paperwork. They said it was coming but it never did. Their truck was too small and they had to come back the following morning. They said they would be there at 9am and again were late. They did not show up until 1pm. This delayed our move. They did not inventory our belongings and just literally threw things on the truck. I had to request an inventory multiple times and when I finally did it was incomplete and listed damage to items that were not damaged when they left our house. They were HORRIBLE about communicating or trying to fix the issues. Multiple times I was told Joy would call me and she NEVER did. Our things arrived in NH two days late and multiple things were missing and damaged. The icing on the cake was they FORGED my signature on the inventory and the contract. DO NOT USE THEM!

Move size: 3 Bedroom Home Service cost: $6500

Do not trust this company! They have a bait and switch sales pitch and do not trust the customer over their drivers. We were told the more you packed, the price would come down. I packed 5 rooms and guess what.... the price didn't move one cent. They don't send enough packers to execute the move so you end up packing more to ensure your move is finalized before you have to be out. Then on the other end, when they damage your stuff and buy their insurance, they don't send an independent adjuster out to investigate, they just take their drivers word over yours. If you value your belongings, do not hire this company! Movers beware!!

Move size: 4+ Bedroom Home Service cost: $10579

Move out went well. Move in was another story. Damaged furniture and table legs installed incorrectly. 3 months later and we still haven’t resolved the claims process for the damaged furniture. Claims manager and Vice President do not follow up and ignore emails. Next steps are to file a complaint with the better business bureau and other agencies. This company went from what would have been a 5 star rating to 1 star. I can not believe their lack of customer service or concern about their performance.

Move size: 3 Bedroom Home Service cost: $1600

I recently used Morse on a $30,000 interstate move. Our goods were in storage for seven months and given all the transfers that had to take place it was not a surprise that we had about $1,500 in damaged and missing goods. Most of the damaged goods were repairable. Morse advised that I had to fill out a claim form for each damaged item and that missing items could only be reimbursed if the absence was noted at the time of delivery, which is a near impossibility. I did fill out the claim forms, which were tedious, and was finally contacted by a representative requesting valuation on several items for which I had no information and, because the many of the items were repairable, value was irrelevant anyway. Nevertheless, instead of just sending a furniture repair person (as has been my experience with moving companies in the past) I was told I needed to provide individual appraisals on things like $60 lamps Then, in 30 to 60, days an adjuster would be sent out.

I finally gave up on the third-party insurance administer and advised the representatives that I had been dealing with at Morse that I was requesting that Morse take financial responsibility for the loss and damage. That request was met with silence. Whenever funds were due from me, they needed to be wire transferred the same day or charged in advance to a credit card. When the shoe was on the other foot, that timely attention to detail was not reciprocated.

There are plenty of moving companies available. I encourage you to chose one that will stand behind its work and accept responsibility for the miscues that will inevitably happen in this business.

Move size: 4+ Bedroom Home Service cost: $30000

Morse moving was recomended by a friend. I should have checked these reviews first!
Right of the bat the moving guys were angling for a tip. over and over. Then they proceeded to ruin my office furniture. Scrapes and deep gouges. I finally protested when I saw them rolling my round wood conference table across the concrete driveway like a wheel.
Tip my A**.
Then when I complained, I was told they would get right on the repairs. nothing.. I would contact Stacy every month, new excuse. next month, new excuse. Finally, someone came out and took pictures. that was over a week ago.. nothing. They "moved" me March 1st. Four months ago. I hate writing this because as a small business owner myself, I know how this stuff is abused. But, in this case, it's very appropriate.
Do not use these pirates.

Move size: Office Move Service cost: $400