Mirit Great American Inc

On June 18, 2023, I contracted with Extra Space Moving & Storage, LLC, of Coral Springs, FL, to move my household goods from CT to DE. They provided me a binding estimate of $1800. On July 20 a truck and crew arrived and loaded my goods. The mover's name on the bill of lading (#G744593) is Mirit Great American, of Jersey City, NJ. After loading the crew chief began to add additional charges based on his claim that my load was over double what Extra Space put on my contract. I immediately protested and called Extra Space to request their assistance in resolving this crisis, since it was incomprehensible to that their estimate could be off by so much (over 100%). They responded that there was nothing they could do and I would have to negotiate with the movers, or have my goods unloaded. I argued with the movers and finally agreed to pay an extra $700 to get the move done. Since I had no idea what the actual cubic footage was I could not effectively dispute the moving company’s claims.

On July 24 (3 days late) the movers arrived at my new address and unloaded my goods. During unloading I learned that my goods had been unloaded because the truck was needed for another job, and I saw on their paperwork that "500 CF" had been written on their copy (not mine). I concluded that this was my actual CF and not the 1,000 they had deceptively told me at origin. Had I known this I never would have agreed to pay the additional $700. I submitted claims to both the broker and movers but have received no satisfaction. I also researched the movers and learned that their NJ license was expired, the US DOT and MC #'s they show are those of another company (TriState Van Lines), their BBB rating is F, and their customer review rating is 1.52 out of 5. Obviously, the broker failed in their primary responsibility of contracting with a reputable firm, and then of advocating, in accordance with para 4 of the contract, on my behalf with the mover to obtain a satisfactory resolution. As for Mirit Great American, the subject of this review, they failed to respond to any of my phone calls or to my written claim directed to the owner, [NAME EDIT]. I also note that there is at least one other moving company using their address.

Move size: 1 Bedroom Home Service cost: $2500