MC Movers LLC

Contracted through a Broker

MC Movers was contracted by a moving broker to handle my move. I had a terrible experience with them. I cannot stress enough to NOT USE them!.

It took 6 weeks (29 business days). Their lack of communication ended when they realized they were past the federal regulatory limit of 21 business day for a 1200 moves. At that time, I was informed that the truck had broken down, so it would be another 5-7 days since they were waiting for parts. It was after that the driver texted me two days in a row saying the truck was being worked on, so he wouldn’t be there. I tried to verify that he had my load, but the driver ignored my questions. He also did not identify himself by name. Instead, I did a reverse phone search since I was meeting him alone. At the time he showed up, I called him by name which verified who he was. I was not surprised by broken dishes I unpacked after seeing the driver put one flat box on its end and another arrived upside-down.

With overdue delivery, lack of communication, substandard equipment, a shady driver, and broken/missing items, this was, by far, the most stressful move I’ve ever experienced. DO NOT TRUST MC Movers with your move!

STAY AWAY from MC Movers!!

I have filled complaints against MC Movers with the BBB and the DOT. This is a criminal organization. The "Good" reviews are fake. Take a close look at their fancy website. It's sham with a Photo Shopped picture of a moving truck (have you ever seen an MC Moving truck in real life? No you have not!) Their Facebook and Twitter links go nowhere. I wish I had been more diligent in investigating this company before I paid the deposit. MC Movers was hired to move our business from California to Nevada. The sales rep gave me a quote over the phone. He asked me to describe in detail all the items to be moved, along with measurements. I did so and he sent me the itemized list which appeared accurate and quoted me $8900. included an estimate with a binding contract for pick up on September 12, 2019. I signed the contract and provided a $2200 deposit in the form of a check. A few days before the move date I was informed that they would not be able to move us until Saturday, September 14, 2019. I told them this was unacceptable and they told.me that they would not be coming on the date stated in the contract and that I would not get my deposit back. I was told they would be at our place of…

Got the scam down to an art!

MC Movers LLC agreed to move my household goods from California to Texas for the reasonable price of $4,800. My next best quote was $6,800 from Upline so I took the cheaper option. Well you get what you pay for. I was warned don't trust a company that required a large deposit and MC Movers LLC got their hands on my $2k which they made me send a check to a totally different named company. Once they have your money you will not hear from them. I emailed several times in the 5 days leading up to the pickup date with no response. The day before the window I was frantically calling the number on their site and the person at the other end kept picking up the phone without answering then putting it down. They have now blocked my number. I emailed to cancel my order and get a refund and Charles Ryan simply called my to tell me it was his fault but I can not have my $2k back and would not accept the pickup was cancelled even though the van never arrived. I now have to go via small claims to get my money back. If you have any doubts, try calling their support line for yourself and see if they answer. They are also fraudulently using the name of a legitimate MC Movers in Mountain View,…

Lied to, hidden costs and my stuff took forever!

Moved from Colorado to Ohio. Iwas given all sorts of hidden fees and I was originally told my stuff would arrive on the 3rd. I was NOT told that they would take my stuff to a storage facility first and wait for an available truck. I was, in fact, specifically told by Serg that was NOT what was happening.

I was also hung up on by customer service and I understand they should be treated with respect but this is outrageous. I have NEVER been treated so poorly. I couldn't even get an exact estimate of the day! They said 3-7 days AFTER it was being loaded from storage. They coulsnt wven give me a day of arrival!

That being said, the movers themselves were very professional and efficient (which is why they get two stars instead of one) but I feel incredibly misled. I know the contract said up to 30 days but I was no TOLD that they would not be storing my stuff or that it would take over a WEEK after the "first available" date.

I would NOT sign with them and if you work with Bronze Star Movers and get them DO NOT SIGN.

Run away!!

They were the absolute worst “professional” company I have ever had to deal with. The driver lied for 2 weeks about how far away he was and kept giving false delivery windows. They broke our entertainment center, our kids play kitchen, one of our night stands, most of the boxes looks like Ace Ventura delivered them, and somehow we are missing one of our mattresses. All of the customer service people I had to talk to were rude, not understanding, and not one time apologized for how awful all of this has been. When you spend thousands of dollars to have professionals handle your move, you don’t expect them to treat your belongings like garbage and treat the customer like it’s their fault. Run from this place!