Matthew James Global Relocation

In this world of such negativity it gives me great pleasure to say something nice about a company who’s services excel your expectations.

I was recommended Matthew James by a friend of mine and from the initial dealings with the office staff, agreeing the quote and making the arrangements, I felt comfortable that I was dealing with a professional outfit.

The packing and wrapping was done by Shane and Ben who didn’t come up for air except when persuaded to have a cup of tea. They were very respectful and their attention to detail was first class.

A year later our delivery was arranged and a 3 man team (Mark, Brandon and Adrian) turned up with our goods and furniture. Again, they were very friendly and worked their socks off! They placed each item in its designated room and couldn’t do enough for us.

Overall, from start to finish we were very impressed and wouldn’t use anybody else if we move again.

Move size: 4+ Bedroom Home Service cost: £1800

After chasing our allocated surveyor for days, we finally received a quote for our international move from the UK to Germany.

They asked £5100 for 30cubic metres, Bronze Level (aka we pack everything, they just move the goods).

A friend, who recommended MJ to us, had been quoted £3100 for 30 cubic metres, GOLD Level (aka they dismantle and reassmelbe furniture, pack and move goods) (also for a move UK to Germany, only 150miles distance difference).

So we challenged our surveyor on the price and stated this inexplicable price difference of 2000 pounds - he admitted having rushed the quote and promised to send a new one by the next day.

It's been five days now and we have not heard back yet, what a mess!

Move size: 2 Bedroom Home Service cost: £5100

Issues since day 0. The first manager provided an inaccurate quotation at higher cost than needed. The second manager was very responsive until money was transferred, then the real nightmare started: 3 times MJR changed their mind about import documents. Then it took them one month to find a lorry for transport. No updates on status shared, despite multiple calls and emails. Then an extra bill for storage space arrives, with a threat of no deliver if the extra payment is not made. On a Friday afternoon I called them, just to find out delivery is due on Sunday, making it impossible to book parking spots at the delivery address. Their solution: pay 500 pounds to store my items at a local depo and deliver using a van. No apologies, no help given during this whole process.

MJR is not part of the Removals Ombudsman Scheme, so filing a complain is useless. If anyone knows how to report this type of situation please share, thanks!

Move size: 3 Bedroom Home Service cost: £3000