Long Distance Relocation Services

This company started off with good customer service. We called and booked our move early and because we called in the off season they gave us the off season price. They were a lower quote than most others and customer service was pleasant so we booked.

Movers showed up and they were professional and easy to deal with. But this was not without incident. We were told they would wrap big items so we did not have to do that. Well they did but were were charged for packing supplies they used. They used half and quarter rolls of tape but customer service was still easy to deal with and refunded us after we told them many rolls were barely used. Again these first movers were very nice and took care of our items.

Prior to delivery the driver called us multiple times and asked us for route information and truck regulations.

Major problems came at delivery. When the driver showed up he refused to even try and back his tractor-trailer down the private road to our residence. We advised him that other people had been moved in by tractor-trailer, yet he refused to try. He then left when we were on the phone with customer service. We were then given three options. 1-pay $850 (discount price) to have them move to another truck, 2-we rent another truck and they would move it to that truck but then NOT into residence or 3-get a storage unit and they would move items into there. As I mentioned the driver left with all of our items on the truck and did not tell us where he was taking them.

We attempted to contact customer service again after the move and they said the driver is the only one that could decide if the truck could make it since he was the professional driver. The same one that asked us for truck regulations and routes. We informed them that THREE different tractor trailers have delivered to this exact location on THREE different occasions. Customer service refused to assist on a minor reimbursement for the storage unit cost and would not entertain any real evidence of the ability of the truck to make it.

Any time a company only accepts cash or money orders, not even cashiers checks, you should be suspicious. Pay more up front and use Mayflower, Allied, United.

Move size: 2 Bedroom Home Service cost: $5800

Be warned. Don't let the good reviews fool you. I don't doubt that this company can occasionally do good business (my things did eventually get to me and "mostly" in one piece) but their customer service fell apart once they got my deposit and their quote meant nothing in the end. The guy who I dealt with early in the process was great. He made me feel like I wasn't just a number and that I was going to have a great experience. They quoted me a marvelous price knowing full well that they would nickle and dime me for things like taping up my boxes even though I offered to do so myself. They then decided I had 150 extra cubic feet of stuff than I was quoted (I maybe had 75 extra cubic feet but I think that was an exaggeration) costing me ~600 dollars extra on top of my quoted price. They also conveniently did not tell me that I was way over until the truck was packed and locked up. I swallowed that lost and decided to move on with my life instead of worrying about it. When I arrived at my new home, having not received any updates from the moving crew, I called to verify they were still on time. My things hadn't left the warehouse. They were going to be several days late with no apology, just a "sir that date was only an estimate." Again I did my best to ignore the issue and moved on. When they finally got to my place, they could not get the semi close enough and told me it would be another day of waiting plus 450 dollars to unload my things onto a new smaller truck and move that truck in. I could not wait any longer and so I went to a truck rental service, rented a truck, met the movers 20 minutes away, had them unload and load the new truck, and drove them back to my place. They of course decided I had two many steps to get to my apartment and promptly charged me another 150 dollars for the stairs. In the end I just paid them and got them out of my hair. The final cost of the move was upwards of 800 dollars more than the quote, plus enough stress that makes me never want to move again. Even with my new work place helping me pay for the move, it ended up costing me more to move than it would have been than had I just sold everything initially and bought everything new. Don't use this company. You may be lucky and have a positive experience but rest assured, there is a chance you will have one of the worst service experiences you can have.

Move size: 1 Bedroom Home Service cost: $3500

They are rude, incompetent and will damage your items. The movers aren’t trained - they’re all new and inexperienced. They damaged our new hardwood floors and ALL of our furniture was seriously damaged.

We moved from LA to Texas - to begin:
*they lied and misrepresented the company and said that our items would be immediately delivered to Texas. They in fact were not - they were stored in LA.
* It took weeks to get our items.
* Once they were finally delivered EVERYTHING was seriously damaged.

PLEASE DO NOT use these movers. It’s a terrible waste of money.

Move size: 3 Bedroom Home Service cost: $11000

My job makes me move more times than I care to remember, especially because the movers have been so consistently bad. This was my first time using Long Distance Relocation Services and it seems they are the only company that I will use again and even recommend to others. From the moment I contacted them, they were nothing but consummate professionals. I believe Joy at their office is the sales manager and she is responsible for a lot of the success they have had. Leann and Brandy, also did a great job.

Move size: 3 Bedroom Home Service cost: $6000

As a retired military family we’ve moved upwards of 13 times. All military families can tell you horror stories about some of their moves. But nothing prepared me for the sheer horror of Long Distance Relo. I have never seen such disregard and lack of respect for my belongings. Granted we have many antiques, and they’re very fragile, but if treated properly they can be moved without damage. The list of damaged and missing items is much too long to include in this review. Not to mention the hundred or so pictures I’ve taken of items that were packed with absolutely no regard for their value. Just a couple examples: I have a secretary/desk that belonged to my great Grandfather. Not only was the leg broken off, but there’s a decorative piece (like a spire) that sits on top of it, that is now missing. And the key to it is missing as well. That piece of furniture survived over 100 years and multiple moves before Long Distance Relo got a hold of it. One of our side tables was literally busted in half, and someone at Long Distance Relo attached two blocks of wood under it with screws. I guess they thought I wouldn’t notice that they tried to cover up the damage. Two of our kitchen boxes were chewed through by mice (our furniture was in the warehouse for four months). The boxes were opened and then reclosed to try to hide the damage. I could go on and on and on listing the damaged items. My very expensive sewing machine/serger was placed in a box upside down with no paper or bubble wrap. Yes, it’s now broken. A piece literally broke off. We also have multiple items missing. Funny that our Apple TV box didn’t make it through the move.
I can not stress enough DO NOT trust your belongings to Long Distance Relocation Services Services.
One more thing, their original estimate for packing, storing, and shipping our items was $18,000. In the end we paid $25,000. So don’t trust their estimate either.

Move size: 4+ Bedroom Home Service cost: $25000

I can’t even give one star! Signed contract for a move from California to Indiana for my disabled mother 3 months in advance.. deposit given and a guarantee the movers would have her things loaded no later the 5-2-2018.. hours between 11-4pm, NO CALL, NO SHOW! Every excuse in world given, not realizing communication goes a long way!! Today I’m told there is nobody out there , have no answers and I have been forced to ask for my full refund. I am now having to find another moving company LAST MINUTE and in a hurry! I would not recommend this company to anyone, there wonderful when it’s time to collect deposit, communication and customer service there after is little to be desired or proud of!

Move size: 1 Bedroom Home Service cost: $1649

Great communication, great pricing, great service. That sums up my experience with Long Distance Relocation Services. I was moving from Virginia to New Hampshire after getting married and needed a reliable company to handle a lot of valuable and fragile items from my 3-bedroom home. These guys came highly recommended by a number of my friends and colleagues and I am happy to report that they deserve every bit of that praise.
Movers were punctual, polite and hardworking. All my queries were handled by Blake from their office. I highly recommend Long Distance Relocation Services.

Move size: 3 Bedroom Home Service cost: $4800

This was our first married move and we should have gone with a reputable company. We were very flexible and changed the pick up day for the company. Then they tried to arrive a day early, but I wasn't available. The day of we had to beg them to list the items and to let me check marks on the boxes. They also refused to box our mattress. When it got to the end, our "binding" cost was 1.5x the estimate based on poor estimate on their size and fishy wording on the contract. When they went to deliver, they tried to come a day early, before we even had a key. The staff yelled at both my husband and I for not being available when they were. When I called customer service about all of these issues, they were beyond rude. Additionally, my triathlon bike was missing and the mattress that I wanted boxed was ruined. Unlike reputable companies, there were only 2 options for insurance: 1) weight based 2) value based, but instead of being a few hundred, it was several thousand $$ extra for just in case. The total cost of our move with everything damaged and lost was double our estimate. We are on a tight budget with our first baby on the way- this was devastating for us.

Move size: 2 Bedroom Home Service cost: $8300

I contacted several companies on a move and the quote was the most cost effective with Long Distance Relocation Group. I decide to use these guys but as they loaded my goods into there truck the raised the price on my move, by double the price. As I had already left the state I could not get someone else to move and they already packed my stuff into there truck. I felt like it was a bait and switch and my stuff was being held up for ransom. I will never use these guys for moving anything. I will suggest that you have them give you an actual quote before they arrive as you never deal with the person who picks up your stuff or the one who drops it off. Buyer beware of there shifty tactics and dealings. As well a they broke several items during the move and they all blame the other movers. Not a good way to do business.
Signed a not satisfied customer.

Move size: 3 Bedroom Home Service cost: $5600

We had a terrible experience with our move to Sacramento from Baltimore with Long Distance Relocation Services (LDRS). Stay away and find another mover! We did our due diligence researching moving companies, including reviews on My Moving Reviews, Yelp and Home Advisor; looking at the FTC ratings; and comparing mileage charges, packing charges, estimating inventory etc. We interviewed half a dozen companies, including one that did an on-site walk through (which we believe we should have selected as their estimate would have been closest to actual). On moving day with LDRS, they almost immediately required us to sign paperwork agreeing to a 50% increase in moving charges - thousands of dollars above the agreed upon price - placing us in a take-it-or-leave it situation: agree to the additional charges or have our carefully laid moving plans completely disrupted. Because I needed to travel across the country and start a new job, I essentially had no choice but to pay the thousands extra LDRS demanded. It was a sign of what was to come.

The move itself was quite chaotic and it was difficult to keep track of things. LDRS did not label the boxes or keep any kind of inventory about what was inside, so we were unable to review their work. We did find cupboards that were unpacked, and they hastily packed them up. What we did not realize is that they hid our rolled up Persian rugs in the basement rather than loading them on the truck. Obviously, this was done to save the weight, but these valuable possessions were left on the East Coast and, not only did we have no way to get them to California, LDRS refused to provide compensation for the loss.

But that is just part of our moving horror story with LDRS. We were disappointed but not surprised when LDRS told us the truck with our goods would not arrive until the very last day of the delivery window. We were extremely dismayed when we received only partial shipment on that date. Our contract provided for them to set up our two beds for us on arrival. However, there was no way to tell what was in any particular box nor what was on the first versus the missing shipment, so they did not set up our beds. Furthermore, we never received all the pieces to one of our beds. It was a quality piece of furniture and it arrived broken, and we never did receive the split box spring that was part of it, nor did LDRS take responsibility for the damage or the loss. (How does a professional mover “lose” a box spring?) Assurances that they "searched the warehouse" and missing items "should be on the next truck” proved false. We set up our own beds after securing a piece of plywood for the broken bed - at our own expense, of course.

If only that were the end of the problems. LDRS seemed to have selected what they wanted to steal from among our possessions, for example, our brand new printer/scanner for our home-based business; brand new iPod speaker and headphones; art, another rug, and more. Many items were broken and damaged. I even gashed my hand on broken glass while reaching in to unpack a box.

The worst was not over. LDRS specializes in the most antagonistic, rude, stonewalling, frustrating "customer service” experience ever. Paula in particular seems to pride herself in being the most unyielding, unreasonable, unfeeling gatekeeper in this world. It was never about seeking a fair and honest resolution for LDRS, but rather about finding a way to “just say no.” This went on for nearly a year, and if we had the time and money, we would have hired a lawyer to take them on, but with just moving and starting a new job who has the financial and energy resources to do this? Their business model relies on the fact that eventually, after months of back-and-forth, the consumer is worn down and will settle for another paltry LDRS take-it-or-leave-it deal as we did, after all our efforts to document and negotiate hit the continual LDRS brick wall. It was stressful to the point of tears, dishonest and grossly unfair.

LDRS will “disappear” your belongings without taking any responsibility for your loss. They will not take care of you or your possessions, and whatever they break, damage or steal, you will fight long and hard to get pennies to the pound. Also, beware that if you submit a claim and subsequently discover another loss, they will refuse to allow you to add it even though they have not yet paid or even approved the claim, and although it is not written on any of the paperwork nor orally communicated at any point that this is their hard-and-fast rule.
Moving is difficult enough. Do not do this to yourself - go with a reputable company that specializes in moving households, and has a long, positive track record of standing by their work. Neither of those things describe LDRS. They are HORRIBLE.

Move size: 3 Bedroom Home Service cost: $12000

Moves scare me, especially because of a number of negative experiences I’ve had personally and also because of the horror stories that are always floating around. Over the years, I’ve learnt to separate the good from the seemingly good – Long Distance Relocation Services is definitely one of the best!
The pricing is reasonable, the staff are friendly (business manager Joy and movers, Nick and Jason), the packing material is of good quality and they keep to their schedules. If more movers operated like this, the industry wouldn’t have such a bad reputation sometimes!

Move size: 1 Bedroom Home Service cost: $3600

This was one of the top traumatic experiences in my life moving. I moved from California to Florida. Anything bad that could happen with a moving company happened. These people quoted low in the beginning, and loaded my 5 bedroom house in 2 trucks. The 1st day I looked in cabinets and they forgot to pack some dishes. They came at noon and I had to stay at my neighbors until 10 pm with my toddler to not get in the way. They came back the second day, and the truck took off without adding anything to the inventory. My husband and I were shocked. When they arrived in Florida they wouldn't unload without cash. It was not the same people who loaded and they unloaded other people's things, they broke so many of my furniture and items, and a LOT of things were MISSING. They also damaged the walls in the new place. The person in charge I could barely understand and I was so upset about my broken items after paying them $!4K to move!! I basically paid them to move broken furniture, other boxes that belonged to someone else, and have no idea to this day where the 2nd load went. They had no sympathy, apology or seemed to even care. I was in tears!! The workers were so unprofessional cussing and smoking outside of my house saying they just answered an ad, in otherwords they were NOT professional movers. When the guy in charge left to get more items, he didn't tell them and the workers left behind thought he ditched them without pay!! This was the most UNPROFESSIONAL EXPERIENCE IN MY LIFE, and this was NOT the first time I ever moved. Paula was the WORST. When I called there was no attitude of caring about my items. I sent the claim form in and called A MONTH later if she received it, and she said no. I said, it figures you lost it like the rest of our stuff!! I forced her to go look for it, then she came back on the phone and was like oh yeah we have it. I asked for the manager, and she was like I am the manager. I called claims back and was put on hold then decided to hit '1' for sales and BEHOLD someone answered. I told them my story and they looked at the notes and said it was a HOT MESS. I was put on hold again and then call ended. Someone from customer service finally returned my call to hear about what happened with my claims and missing stuff, and she just called back to tell me that they have 4 months to respond back. I go, is that how long it will take to respond?? I finally told my neighbor a lawyer who will write them a letter if I don't hear back in 30 days. POINT: DO NOT GIVE THESE RIPOFF ARTISTS YOUR BUSINESS, THEY WILL WRECK YOUR STUFF AND NOT CARE!! They will put you off if you have a problem after but pick up that phone quick to get your business!! Do NOT believe in their lies of marketing. Better to go with a reputable name mover.

Move size: 4+ Bedroom Home Service cost: $14000

NO, NO, NO ! Company seems super nice and friendly until you pay your deposit. It is all downhill from there.. Our move was from Columbus, Ohio to Dallas, TX. Gave us a very low quote to get business after going over everything in home. The price quoted to us actually DOUBLED after they loaded the truck. We even got rid of some things. It was 9:30 at night and was told that if we call office the next day, they would give us a discount. WRONG. Paula AND Tina in customer service are probably the most unpolished, unprofessional people I have ever encountered. They talk over you, interrupt and do not care what happens after they get your possessions. They act like they are doing you a favor by even talking to you and you can tell by conversations with them that they have these rude conversations on a daily basis with irate customers. Tina actually accused my husband of lying to me! They even threatened not to deliver our stuff for 21 days at one point. On a Friday afternoon I contacted them to get status on our arrival and I could here everyone celebrating in the background on how much $$ they made for the week. SO UNPROFESSIONAL! They lie to you consistently on how they will call you back and then never do. Our belongings arrived in Dallas only a day late but our TOOL BOX, BRAND NEW COFFEE MAKER AND ONE TELEVISION WERE TAKEN and never made it to Dallas. The movers also scratched up a credenza in the hallway of the apartment building and denied it. This was caught on security video. We had to call and email the company 4 times just to get a claim form (which is a joke, anyway.) Moving is never easy, especially state to state, don't make it worse by using this company. We are still dealing with the consequences.

Move size: 3 Bedroom Home Service cost: $9000

The movers clearly held no regard for our belongings and I feel this company is incredibly unethical. As I’m sure you know, word of mouth advertising is a powerful tool. PLEASE do NOT use this company under any circumstance. I know there are a lot of good reviews and an excellent BBB rating, but I cannot stress enough that they do not stand up to those reviews or the rating. I am exhausted and have no fight left in me after this ordeal. I don’t want anyone else to have to go through this.

Below is an abbreviated version of part of our experience..
As if moving isn’t one of the most stressful situations already, my husband is unpacking our stuff and finding many of our items not to be in the condition they were in when I packed them and saw them safely on the truck at pickup. He is finding damaged box after damaged box with all broken stuff inside. The utter disrespect these movers showed us and our belongings is so sad and outrageous. Our experience with Long Distance Relocation Services has been a nightmare. Not only did I end up having to pay thousands more than I was originally quoted, but now how many more thousands am I going to have to spend to replace our broken items. I am so disappointed. My complaint is not only with the condition of our items, but also the condescending manner in which I was talked to when I called into the office. While speaking with an office worker, I made a comment about not choosing LDRS if I knew it would cost as much as it ended up costing me and I believe the woman’s response to that was, “If I had a nickel for every time a customer said that…” My question to that is, why do you have so many customers who would have to make that statement, if your sales people were accurate in their quotes? I feel this was a bait and switch. The sales people were smooth talkers asking what they could do to get us to the price we were comfortable with. Little did we know, it wouldn’t matter what price they gave us, it would be made up for at pick up when we were trapped into using their services. They had already started moving our stuff by the time the driver gave me his quote (the one that nearly doubled from my original quote). When I called the office to question the price increase, they said it was just a quote and it may not end up being that much and I signed the document and there wasn’t much they could do to work with me. Of course I signed the document, they had already started loading my belongings onto the truck!
Now try getting them to respond to any complaints. They already have our money, why would they respond to me to explain themselves?

Move size: 2 Bedroom Home Service cost: $7132

I am never eager to move because I collect objects, many of which are large and all of which are fragile and costly. Therefore, it takes a lot of time and effort to research the best possible service. I am pleased to say that Long Distance Relocation Services did not disappoint me at any point, from the time I first contacted them for a quote to the delivery and unpacking of the final item on moving day. It is really great to see such professionalism. Thank you, for a job well done.

Move size: 2 Bedroom Home Service cost: $4660

I know this is a cliche, nevertheless, I would give these movers a -5 star rating if possible.

They bait and switch and given false numbers regarding their load-in to bump up the moving price. They Under estimated the move them, tacked on almost 2,000 cubic feet to the final load out.

In my circumstance, LDRS, used half packed boxes (with out any packing material) and dodgy loading tactics to give the actual load out.

My job had allegedly been 3,500 cubic feet, however, the boxes fit into a 3,150 cubic foot storage locker. When I finally rearranged their hapless unloading in the unit, the total came to 2,670 cubic feet. After I checked all of the boxes and repacked them, the total cubic footage was 1, 840 cubic feet.

LDRS and their agents/employees also misplaced/stole $17,500 worth of merchandise and damaged or broke another $11,000 worth of household goods including china, Waterford Crystal, damaged appliances, cracked Denby china, broken boogie boards, damaged bicycles and many other items.

This company is currently not authorized to operate according to the D.O.T. (as of this writing on 01/27/2019).

Sufficed to say, they only possible recuperation I might have available is arbitration or a civil law suit (negligence, misrepresentation/fraud and conversion.) Unfortunately, I believe they may be going out of business.

I will also be looking into filing criminal charges against the company in California for theft, larceny, fraud and/or misrepresentation.

In the end, we did not have them deliver to the destination. We had it delivered to a storage unit so we could get out from under their malfeasance.

M. Canada.

Move size: 3 Bedroom Home Service cost: $24397

The first quote we received was $6466.00, then it was increased to $8145.45 because they had “left out certain items” which we did tell them about. Then the day of the move, AFTER our items were packed onto the truck, they inform us the final price was $16767.50!

The movers showed up a day early to our house, so we were scrambling to get the last of our things packed up - finally just conceding and paying the extra fee for them to complete the pack..this proved to be a "so-so" decision. Our closing now had been pushed by 2 weeks and of course they could store our stuff, but it would be an additional $2,800.

The price of the move doubled (even without the packing) from the original quote. We had clothes and a piano that we didn't tell them about (by the way, we did). But what are we going to do, have them take the things already on the truck off and then find another mover in a few hours?? Lesson learned, ALWAYS READ THE 30 pages of fine print associated with a long distance move and ALWAYS get a not to exceed price. So, you get the picture….Classic bait and switch!!

W called let them know that we couldn't start unloading until late, or Saturday. But, when I finally got someone to talk to me, they acted like they never even knew that they were to be there Friday. By the way, "we aren't loading your items until Monday afternoon"! WHAT!! Nope, our stuff wasn't going to get there until Tuesday at 3:00.

Now, I'm back on the phone with Paula. Need to talk about the price of the move and the fact that our stuff didn't arrive as agreed upon. Long Distance Movers response: I should just be glad that they worked with us and didn't charge full price for the remaining packing since they came a day early. They provided the bank the request information regarding storing our property - duh! Of course they did, they wanted PAID. At that point, I knew I was fighting a losing battle. They had mastered holding people's property hostage and out of fear of your stuff being damaged beyond use, you concede.

So, Tuesday finally arrives. The movers promptly show up at 3:00, with a crew of, wait for it, TWO men! Yes, two men. They had 6 when they loaded up the house but sent 2 to unload us. Thursday, there are some things that I needed to take a look at..Broken top and glass on the barristers bookcase, busted floor lamp, two boxes of breakables that looked like they had been hit with a bat or run over by a car.. Of course, we can file a claim and get compensation..RIGHT. Just get out of my house!!

5/23/2018: Claim filed
8/23/2018: $600.00 “Resolution” offer received
8/27/2018: Contacted Long Distance Movers with no response
10/4/2018: Long Distance Movers FINALLLY responds
10/10/2018: Long Distance Movers can only offer $600
12/12/2018: Long Distance Movers requested we call to settle (NO RESPOSE)
1/6/2019: Contacted Long Distance Movers with NO RESPONSE
1/9/2019: Contacted Long Distance Movers with NO RESPONSE
1/28/2019: Contacted Long Distance Movers with NO RESPONSE

Horrible company, customer service, people and experience! Would never recommend them for anything! This terrible experience has lasted almost a year with no resolution in site.

Move size: 4 Bedroom Home Service cost: $16767

Paid over $15k to Long Distance Relocation Services for a move from VA to AZ in June 2018. We had to assist the origin movers because they were running behind, they also re-adjusted the price quoted several times after our belongings had already been loaded.
Once our stuff arrived in AZ the movers attempted to unload items that did not belong to us and I had to inform the movers that the items did not belong to us. We had several items broken due to poor packing to include my daughter's loft bed I submitted a claim form for the broken items in July after waiting the advised time-frame for them to process the claim as stated in the paperwork they informed me I had to sign a release for the funds which I did, it is now January 2019 and I have not seen payment I have tried contacting their claim office and left several messages with no return response.
Do not use this company for your move unless you want to end up with your belongings broken and fighting a claim.

Move size: 4+ Bedroom Home Service cost: $15000

Horrible. Horrible horrible. Just about everything that others experienced. No respect. Non professionalism. They do not stand by their words and horrible customer service. They picked up our stuff on two diff trucks. Our stuff stood in warehouse for 2 months before it was delivered. 5-6 lost boxes and wet mattresses. One lost item was irreplaceable. My daughters school medals and trophies They show no compassion. Tons of stuff was damaged and they reimbursed us $130. I would never recommend these people and would stop someone from iusing them. Already spreading the word.

Move size: 4+ Bedroom Home Service cost: $21000

I would not get these people again. The movers were not careful how they packed lamp shades, broke the arm on the lamp, and on my tripod camera holder broke the slider that it could move up or down on, broke 2 wheels on my dinning room buffet table. Never, Never, again, also didn't figure the whole total move correct, and had me pay for extra u-haul truck so the could haul it to there main truck because they couldn't get in my apt. complex. Why didn't they know that from the beginning. Never, again I am a senior citizen, what a rip off. I had to fix things my self. they said I had to get the papers notarize. A lot of work, I would have to get a lawyer.

Move size: 3 Bedroom Home Service cost: $838525