Long Distance Relocation Services

I have moved many times. Most moves were with the military. Four personal moves were with cross country carriers using this type of service. To date I have never experienced a nightmare like this. The lack of integrity, calculated fraud, and coercive dealings is unparalleled in my experience.
I had a simple move from the DC area to Sheridan, Wyoming. We called several places and picked one in the middle for cost. We wanted competitive but never select the cheapest. The original estimate to move a motorcycle, bike, desk, there small chairs, and 15 medium or large boxes was $2,550 with a down payment of $613. This left $1937 due.
It sounds like a joke; 2 Russians and a Moldovan walk into an apartment. Fortunately my wife is a Russian speaker and understood what they were saying in the apartment. The pressure for time started when they arrived very late in the scheduled window. Being late to the apartment complex at month’s end means you are tying up the dock for the next mover. We scheduled a day before months end in case something when wrong. Still, there was no time to react to this type of delay and the costs started rising, the stress started, and we can feel the screwing begin. With most everything on the truck, they start talking money. We were very committed at this stage and have few or no options at that point. Under duress, they are pushing prices, justifying increases, and squeezing you to sign agreements that you will not dispute the charges on your credit card. There is obvious pressure as you battle back against unreasonable escalating charges.
We paid an upcharge for moving the Harley Road King. It was known up front and I am sure is designed to make up for the bulky item. I was concerned after watching them attempt to move the bike. I put it on the lift for them because the concept of a clutch or neutral seemed elusive. They slid, jimmied, and lifted the bike into place. From the dock, they appeared to pack it well and strap it into a tall card board wrap on the exposed sides. The boxes were tossed into the truck at maximum handlebar height, and the square footage started to expand. I thought that they would stack and strap them at least higher than three and a half to four feet but they said that they could not because of the bike and insurance. This seemed off to me and a wonder if subsequent loads would be handled the same way because of my bike.
We called the administrator who in turn called the representative on site. He said the boxes were huge suggesting wardrobe size. There was a nice mix of large and medium boxes or tubs. They were packaged well individually but and they were not well packed in the truck. The administrator stiff armed us and did not even want to see photos of shipped good or the packing job. They wanted even more but dropped the price (minimally) after we started talking about the lack of strapping, stacking, and complaints.
They told me that they would charge the total on delivery; I was charged in full within a day or so. That charge was $2,962.00. With the deposit, the total was $3575.
Delivery on the other end was very problematic. After a month I called to check the status of my shipment. From the start it required inquiry at every turn, they push absolutely no information. If I did not call, I would have no idea on when the shipment would arrive. The status remained elusive for several more weeks. The folks were very polite on the phone when I called but totally unaware. At one point the scheduler/dispatcher was out for a wedding or family event. I am not heartless but an organized business would probably have some form of redundancy. Still, not a huge issue except when you have a life, you count on service providers to be timely and efficient. Eventually, I was told that they would inform me of a delivery date. More time passed and I was becoming a bit impatient. Still, what can you do but wait. The documents said that the company would inform me 72 hours prior to delivery. By chance, I contacted the company for an update. I was told my goods were on a truck for delivery. OK, I guess notice and coordination was out of the question. I got the driver’s number and gave him a call. He said he was in the Nebraska and would arrive morning of the next day. I changed my calendar to accommodate the arrival. The driver also told me that he had a motorcycle and not way to get it off and that it was my responsible to find a place to get the Harley off of the truck. At that point I lost my temper and chewed on him a bit. I called the company who said they would contact him; it was not my problem. OK, I thought we were tracking. The next day came and not driver. I called him and it appeared that he would be delayed until the afternoon. My day was wasted.
The truck arrived the next morning by 10. I shifted my meetings for the next to the afternoon. After more calls the driver showed several hours late. The driver finally arrived. He and his assistant were getting set-up and I took pictures of the goods stored neatly in an area about half the size of the area that the initial truck took for storage. Well at least this group could pack. I spoke to the older gentlemen, like the driver before him, he was Russian. His assistant driver was a hustler but injured. He was trying to work but I lent a hand to speed up the unloading so I would not lose any more time that day. Then it came time to unload the motorcycle. Again, we have no way to get it off of the trailer and I am left trying to find a dock. Russian ingenuity led the driver to suggest pirating a trailer setting in the yard next door. It was not mine but the driver pulled up to the trailer with the intent of pushing the bike onto trailer and moving the ramp to the tail of trailer and coasting it down. Though very uncomfortable, I watched the clock realizing that I need to get things moving. I took a few pictures of the event. I watched as the clutch and gear system challenged them. There were issues with me getting on the truck but they acquiesced after they figured themselves incapable of making the transfer. I was relieved as they could barely balance it and their intent was to balance and push my Harley across a thin ramp. I rode it off the truck and done the trailer as quickly as I could to avoid problems with the trailers owner.
I quickly moved to get the guys on their way so that I could get back to work. Though I dealt with much of the move myself they driver was not too afraid to ask for a tip, brilliant.
I still do not know if my good are in good shape. Most remain in boxes. I can say the experience to date has not been overly present. Because of this, I strongly caution you on using this company! I have photos of the entire event, packing, unpacking, etc. for consideration.
John Dolan.

Move size: Partial Move Service cost: $3575

STOP! Do NOT hire this company! The 5 Star reviews are all suspiciously similar (possibly paid/fake reviews). Read the 1 Star reviews .. pure nightmare stories. SAVE YOURSELF. A move is one of the most stressful events in life, and Long Distance Relocation Services (LDRS) will take full advantage of your vulnerability. LDRS will lie to you with their low quote and then CHARGE you far more (Thomas Philbin quoted me $4600 on 3/21/18, then 3 MONTHS LATER -- just 3 DAYS before my move when I had no other choice -- Lissa called to "finalize" the move, marking up the cost 27-28% more than the quote, even though Thomas told me, he had far overestimated the cost, and there would likely be a reduction not an increase). They will hold your belongings HOSTAGE, and pack and repack your belongings until they are destroyed (they admitted they left my belongings somewhere outside Sacramento, and were combining them with other moves; its been 4 WEEKS and my belongings are still missing). They will NOT DELIVER as promised (Thomas Philbin told me it would be 10-12 days from when they PICKED UP my belongings, and charged me for STORAGE even though he knew they would never deliver in that timeframe). They use misinformation in the contract confusing "delivery [time] frames," "delivery window," and "first available date for delivery." Even though I could have accepted delivery in Miami the next day, Thomas convinced me to state a delivery date beyond the 10-12 days, just as a fair guess, then Paula has since calculated the delivery timeframe 17 business days from that date, which is complete fraud. Their "customer service" will leave you on hold, miss you calls, not call you back, put you on hold 25+ minutes, yell at you, and threaten you. Watch out for Thomas Philbin, Lissa, Elizabeth (Liz), Leann, Brandy Jones, and their boss Paula R. Thomas Philbin will try to sound like your best friend, but his only job is to low ball the estimate, to get you locked in with a deposit and then make everything sound easy and like it will be no problem at all. Then comes Elizabeth and Lissa who coordinate the move, but their job is to find every way possible to mark up the move, bully you by claiming that "anything glass is extra" and that "you'll need special packing for that." Read the reviews, it happens in every case so they know their estimates are lies. LDRS marked the cost they charged for my move up 28%. Some other moves listed on this website were marked up 50% or more. Despite my requests to put "finalizing the move" in writing, Lissa purposely avoided emailing with me because her job is to strongarm you into paying more. She purposely did this 3 days before my move when I already had a closing date, a flight and hotel, friends coming to help, and no other choice but to go forward with LDRS. This is a type of adhesion contract, and it is illegal. The crew chief for the move was Stanislav Khodkevich, a young Russian man who was friendly, but was far too inexperienced. He struggled, and was ultimately unable to park the moving truck properly on the loading dock at the San Francisco storage facility, and he had a difficult time navigating the tight SF streets. The crew was both a day late, and then arrived late on the second day, so it was a near disaster as they did not get to the storage facility until nearly 5pm and it closed at 6pm. We rushed to empty the unit with the help of 3 friends. Without the assistance of my crew I would have had to delay closing, change my flight, miss work, and try to coordinate yet another day for moving. The crew seemed over worked, and ill informed. The movers broke the security window at the entrance to my building, said they would fully cover the cost of replacing the entire window, and then never followed up. When LDRS refused to pay, I had to file a police report, and the building fixed the window for $468 (because the security bars had to be removed), and then charged me. LDRS then claimed they could break whatever they wanted and that they were not liable, but they could not point to any part of the contract that allowed them to break my property or the property of a third party and not be liable. They still have not paid. Then comes the customer service nightmare with Leann, Brandy, and their boss Paula R. Their aggression, heartless apathy, and willingness to flat out lie to you as part of their job will astound you. They do not care about you, your belongings, what they promised, or how much it cost. They avoided my phone calls, put me on hold more than once over 20 minutes (hoping I would give up), and said they would call me back but failed to do so. Brandy is one of the worst, as did everything she could to avoid talking to me, when I did catch her on the telephone she agreed with me several times, but then changed her mind when the iron fisted Paula came down on her. Paula ended up yelling at me and using pejorative language in an attempt to scare me off. I documented our conversation immediately afterward, asking for it to be escalated to her supervisors but she did nothing.

LDRS claims on its recorded message that they have a A+ rating from the Better Business Bureau (BBB) but I have found no evidence of this. I filed a BBB complaint, and LDRS responded with lies that were easily disproved with the contract. I will be filing claims with the U.S. Department of Transportation and with the State Attorney General's Office in at least four states.

Move size: 2 Bedroom Home Service cost: $5859

Do not even consider this company. The five star ratings have to be bogus - I can't believe anyone would be happy with their service. They did not come out and look at my belongings but estimated $5500 over the phone based on the size of my house. This changed to $11,000 when I gave them a more complete list of items including the exact number of boxes of each size. Final cost was $17,900 for a 2200 square foot house and they did no packing except a couple of pre-arranged items and the glass from tables.

I contracted with Long distance relocation services and paid $17,900 for a move from Sacramento to Albuquerque. They subcontracted to Long Distance Van Lines of Florida (as evidenced by my credit card statement). LDVL was beyond awful. I have moved 6 times in my adult life and have never experienced anything remotely this bad. I was promised one truck so that our goods would not go into storage or be transferred. They showed up with 2 small trucks. Upon pickup, they gave me a bill of lading/itemization that was blank, and once I finally got a copy of the one they had written (at the end of the unloading) it did not designate items. They just wrote "box" rather than the items listed on the top of the box. Other items were illegible. As an example of the quality of their work, they packed my fragile lamps (which I had paid extra for) in one huge box and then placed my very heavy vacuum cleaner on top. In between pick up and delivery, the items were moved at least once and likely twice (the driver referred to storage). The final loading people paid no attention to markings on the box and at least half of the boxes were upside down, despite large red "fragile" stickers on all sides that indicated which side up. In addition, the driver was a rude, obnoxious bully and bullied me into signing the paperwork by saying the workers would finish up and do anything I asked. Even the workers appeared embarrassed. Instead, the driver pulled out immediately without offering me a checked off list of items or the chance to look at the truck. He didn't place furniture in normal places and banged up the wall when they dropped a heavy dresser (It didn't occur to them to take out the drawers to make it more manageable - which is what we did to get it into the correct room). He refused to reassemble our armoire and our garage shelving, both of which the company took apart. I had hired Long Distance Relocation Services because they claimed they were specialists with fragile/valuable items. I then hired a professional to specially pack my fragile antiques each item in a separate box with multiple layers of packing and sometimes a double box with additional packing. Still they managed to break several priceless antiques that were very well packed. In addition, they broke the front legs off an antique bedside table and multiple other large dings, dents and scratches on furniture. We now have many missing items but have no idea what boxes are missing because they did not check things off as they unloaded. I made 6 calls and 4 emails to the company with no return contact until a wrote a poor review. Then someone called the next day and offered me $400 to remove the poor review. What a joke.

Move size: 4 Bedroom Home Service cost: $17900

We had such a horrible experience with this company that we contacted the BBB and filed a complaint. I copied and pasted on here the complaint I submitted to the BBB. This is a copy of that complaint with their responses interjected periodically. I then responded to their responses.

Consumer’s Original Complaint: On June 4th I called to get a quote for our move from North Carolina to Alabama. The representative asked me questions in regard to our belongings to which I answered. I also provided them with documents from our last move 3 years ago. (Let me interject here that we got rid of a lot of items that were in that prior move) I received a quote in writing June 6th for 2319 cubic ft with a total cost of $12,383.35. The representative told us the amount would not increase, only decrease if we ended up with less cubic ft than the estimate. If memory serves me right that was stated more than once- estimate would not increase, only decrease.
LDRS Response to the above– "We not denying that we might have said that “price would not increase” but customer is not saying the second part of the sentence, “unless you decide to add additional items”.
My response to LDRS - We didn't "add additional items." They don't ask the right questions in order to get accurate information as to what our household belongings are. We answered questions accurately in what they asked us. How would we know to do anything but answer what they ask?

Our move was scheduled for the first week of July. On Monday, July 2nd a Quality Assurance representative called me to do a thorough walk-through of what is in the home based on pictures from the MLS listing of our house on the market. This phone call took place approximately 5 days before our move - though this move date was changed several times due to representatives in the company giving us dates they apparently had no right to give us as they weren't Dispatch (we were later told that by Dispatch that those employees had no right to give us pick-up/move dates, and that this dispatch person was not a part of that phone call so those dates can't be honored) The Quality Assurance phone call increased the estimate to $15,109.15.
LDRS response to above – "Quality Assurance call did not increase the estimate – additional items and services did. Quality Assurance call was made to make sure that we have most accurate information right before the move. People sell furniture, donate or simply deciding not to take some."
My response to LDRS - I love how they put the blame of the inaccurate number of items on the client - as if we know how many boxes we will have once everything is packed. What client would know- Oh, our bedroom will take 8 boxes? I'm sorry, we didn't know how many boxes each room would require.

My wife called them back to complain that a company that provides exceptional customer service would not raise a quote 5 days before a move so that the consumer has no choice but to go with them since we now had no time to choose another moving company.
LDRS response to above – "We not really understanding what exceptional customer service has to do with adding additional items to the inventory."
My response to LDRS - Ummm wow. I mentioned "exceptional customer service" because I thought that was what we would receive. A company with exceptional customer service would not call 5 DAYS before a move and do a walk through that raises the amount when their own cancellation policy says we will not receive our deposit back if we cancel after 7 days before the move date. 5 days before a move makes it impossible for a customer to cancel - especially when the company has over $3,000 of our designated moving funds.

The Manager that my wife spoke to was condescending and rude and spoke to her as if my wife was a child. This did escalate my wife. The manager did not want to hear anything my wife had to say. We did not have the funds to pay this additional unexpected cost. This made her frantic as we were on a deadline. This stressed her to the point she was crying. My wife did later apologize- the manager did not. The fact remains, this company put the blame on us for not providing accurate information to them at the time of the booking. We answered all the questions asked of us and assumed we could put our trust in someone who does this for a living. They did not offer an apology for this HUGE inconvenience of not asking the right questions at the initial phone call/booking so they could give us a more accurate quote. They continued to blame us. This "quality control" phone call should have taken place the very next day after booking. This would have given us the time to choose another company. The phone call between my wife and manager ended up in the company wanting to listen to the recorded conversation between me and their representative at the initial estimate phone call. They listened to it and then called us back and said they would offer a discount after listening to the recorded call. Perhaps it was the
"this estimate won't increase" part of the call, but I am assuming that. They never told us what made them give the discount. This dropped the final total to $13,745.
LDRS response to above – "Let us apologize again, we are very sorry that customer fills that way, but it does not mean that we have to agree with everything what was said. For all the issues we offered $1000 discount, so we thought we put it behind us. Apparently not."
My response to LDRS - It would have been "put behind us" except that on the delivery date AFTER everything was loaded they increased the amount AGAIN - DUE TO POOR PACKING AND LOADING!! This was NOT due to us "adding additional items" as they so lovingly want to say because they think that response makes them look good.

Our closing date was scheduled for Monday, July 9th. The packers/drivers arrived Sunday July 8th. My wife and I, after receiving that call on Monday increasing the total cost, began selling and getting rid of even more items than we initially did. We also packed quite a bit of our belongings. We were trying to get it lowered by getting rid of a lot. When the packers were about 3/4 of the way done I went out to disassemble shelving units that were in the garage. The packer who seemed to be in charge told me to leave them assembled. I was shocked. I responded with, "Your company charges per cubic ft. Why would I leave them assembled?" He replied, "Oh, I forgot. Please go ahead a disassemble them." This made us panic.
LDRS response to above– "What exactly made customer panic we not really understanding. That was a new employee coming from the company working by weight. It does not meter for those companies – assembled shelf weights the same as disassembled. He was confused, but realized that and told customer to continue disassembling. Where is the reason for panic?"
My response to LDRS - Wow- doesn't take an idiot to see the reason for the panic. If this packer came from a company that charges per weight and he is now almost through packing my house- HELLO!! That means he had that line of thinking the entire time he was packing. How can you not see that? And even if you could see that. What difference does it make that I stated we panicked? We are the customers and we panicked. Instead of responding in a condescending way- how about responding that you apologize for the fact that we panicked. That would be how a company that cares about their customers would respond. But you dont- you are condescending.

We walked around room to room and found boxes and boxes packed. We were confused as to what could be in all the boxes as we had packed quite a bit ourselves. We found that couch and chair cushions were removed and packed into large garment boxes instead of being shrinkwrapped with the couches and chairs. We touched and moved garment boxes that felt half full. Clothing moved from side to side due to having excess space. I went out and watched them load and saw the loading job was terrible. Boxes were turned on their corners so another box couldn't be put in beside it. Space in the trailer was not used to its fullest. The packers and loaders did not appear to be trained with the thinking of "how can I best pack this client so we take up the least amount of trailer space and yet be careful in handling their belongings." It was done rushed and haphazardly. We don't even know yet the extent of the inefficiency of the packing job. We won't know fully until we begin unpacking. And, of course, this loading and packing caused the estimate to increase yet again. We weren't told of this increase until everything was almost completely loaded. We didn't want to sign the document stating the increase in cost but were told they would not move anything if we didn't sign it. I understand about DOT laws. This is not about those laws - this is about making things right by your consumer. We should have been able to rectify this situation then and there and we weren't given that opportunity. Closing on the home was the very next day. We had no choice but to sign. We couldn't have them leave everything in those trailers or even worse - unload it all if we didn't sign. The new quote was now around $19,000. We do not feel we should pay for inefficient packing and loading. They need to be better trained. The main office and management need to be trained on how to speak to an unhappy consumer and the loaders and packers need to be trained how to efficiently pack and load in a way that fits a company that charges per cubic foot.
LDRS response to above – "We appreciate customers’ advices and we will look into it. What we wanted to say that original estimate was given to transport 370 items to Alabama. 496 items were delivered in Alabama. 126 ADDITIONAL ITEMS. You can blame on the loaders, packers, office staff, but if you have 30% more items that you have on the estimate you should expect the increase in price."
My response to LDRS - Umm why would I not blame it on the loaders? How is it my fault they packed terrible which caused needless additional boxes? Not only additional boxes but the way things were loaded. Let me give an example of the exceptional loading skills. 1) a lawn mower was loaded on TOP of my living room furniture chair. Oil spilled out onto my chair. Now, if you charge per cubic foot - why would you out a lawn mower on top of a chair?? 2) They also unloaded all my dresser drawers which caused LOTS of additional boxes. Those items should have been kept INSIDE the dresser drawers, you can't tell me you can't move items like that because the last 3 moves we made the movers left the clothing in the dresser drawers. This cause MUCH more cubic space due to the boxes. We should NOT be responsible for that ridiculous way of packing and using space.

What is so sad is that we now will be telling the people delivering that we want them to unload everything and put it on the bottom floor of our home. Even though we paid for packing and movers that would put things in their appropriate rooms we do NOT want to pay the additional charges that will incur for STAIRS. We will move everything upstairs ourselves.
LDRS response to above –"We do not charge for internal stairs. Customer is just jumping to conclusions and assume something that not really there."
My response to LDRS- We weren't assuming anything, the contract is worded weird that talks about stairs. We were simply confused. When the driver arrived he explained it better to us.

What amazes me also is that this company states they work 7 days a week but their delivery window is 17 BUSINESS days. And we found out yesterday they will be delivering on the 17th day. All our belongings are sitting on a dock somewhere for an entire month. Anyone in trucking knows this is a claim waiting to happen. It is a testament to inefficient logistics for a professional moving company.
LDRS response to above – "What is the connection between our delivery window and our working hours? 17 BUSINESS days was the condition for delivery from the beginning, if customer was concerned with it he could have changed the company. It was not a problem than, why it is now?"
My response to LDRS - It's not that its a problem. We used movers before that give us a window. NEVER has any of them taken the entire window to deliver. We just think its odd that this company works weekends but doesn't include those days in their timeframe given. From a Public Relations perspective it looks poor. Of course, one thing I know is this company doesn't look at things from a PR perspective.

A second response from LDRS for above paragraph– "Obviously customer is not in trucking. Shipments not sitting on the docks, they are kept in warehouses. Anyone understands that shipment in the warehouse has 0.1% of the “claim to happen”.
My response to LDRS - Wow again - aren't they polite in their responses to their clients?? I apologize I used the word "dock" instead of "warehouse." Apparently I fell into that .1% because we had more items damaged in this move than ALL OTHER MOVES COMBINED! In fact, I will state here - Allied moved us once and NOTHING was damaged. Atlas moved us once and 2 large items were damaged but nothing in boxes was. Allied moved us again and 1 item was damaged. This company damaged so many items and lost items that I can't even type them all here. It would take too long.

We will be in an empty home for a month. My wife also has had to put her business on hold for an entire month and can't make money because they have all her products. This family owned and operated company does NOT have our family's best interest in mind. It appears yet again, they "hook" the consumer in and then later increase cost at a point in the transaction that the consumer has no choice. They use their contract verbiage to justify their actions. It is deceitful and unethical to do business this way. You would think after all these complaints that are identical in nature they would change how they do business, but they obviously don't care to.
LDRS response to above – “They use their contract verbiage to justify their actions” – really?? We use our contract verbiage because it’s the contract between the company and the customer and we follow it. We are very upfront with what we are going to do, at what rates and in what time frame and if someone decides that it’s a joke and contract do not mean anything we cannot help it."
My response to LDRS - Wow - again the response is so pleasant. They are NOT UPFRONT ABOUT ANYTHING!! If they would simply provide a walk-through of the contract with the client at the beginning of the transaction - that would prevent A LOT of what is frustrating to their clients. That is a simple yet PROFOUND way to provide great customer service. But, if you recklessly choose to use this company you will find they DO NOT provide good customer service once they have your deposit. Once deposit is paid.. BE PREPARED!!

Move size: 4 Bedroom Home Service cost: $19275

These sales people (Joy) are so pushy, and once you give them a deposit they have you. I kept telling her I had more than 500 sq ft, she kept saying, oh no. Then when they get there, the driver says it's more than 500 sq ft, and it will cost another $1500 on top of the $2500 I already owe, and the driver is all about the money. The others stand around waiting for you to tell them what to take. They pick my stuff up on the 10th and stress it that I need to have a storage unit because they may deliver on the 15th. So, I rush around getting a storage unit and they have taken my stuff to their warehouse in Indiana and they don't deliver till the 30th. When they get close to Stockton they call my son and tell him they won't deliver to the storage unit we got, we must get another one where their truck fits. So, now we have added expense, and we have to find another unit. The driver is so rude, he keeps repeating himself, finally I get tired of talking to him, I tell him to call my son. These people are so rude, and once they get your money they are even more rude. I would not recommend them to anyone unless you like spending money cause they are good at that.

Move size: Partial Move Service cost: $2450

The outcome of my relocation to Minnesota last month can be attributed to the dedication that the crew from Long Distance Relocation Systems showed. You would think that they were members of the house being relocated. They did everything wholeheartedly. I enjoyed their coordination and how they were organized. You can be sure that not even a single property was misplaced and unpacking was even easier since they had all the boxes labeled. I am certain that I want the same crew the next time I am relocating.

Move size: 3 Bedroom Home Service cost: $4500

This company started off with good customer service. We called and booked our move early and because we called in the off season they gave us the off season price. They were a lower quote than most others and customer service was pleasant so we booked.

Movers showed up and they were professional and easy to deal with. But this was not without incident. We were told they would wrap big items so we did not have to do that. Well they did but were were charged for packing supplies they used. They used half and quarter rolls of tape but customer service was still easy to deal with and refunded us after we told them many rolls were barely used. Again these first movers were very nice and took care of our items.

Prior to delivery the driver called us multiple times and asked us for route information and truck regulations.

Major problems came at delivery. When the driver showed up he refused to even try and back his tractor-trailer down the private road to our residence. We advised him that other people had been moved in by tractor-trailer, yet he refused to try. He then left when we were on the phone with customer service. We were then given three options. 1-pay $850 (discount price) to have them move to another truck, 2-we rent another truck and they would move it to that truck but then NOT into residence or 3-get a storage unit and they would move items into there. As I mentioned the driver left with all of our items on the truck and did not tell us where he was taking them.

We attempted to contact customer service again after the move and they said the driver is the only one that could decide if the truck could make it since he was the professional driver. The same one that asked us for truck regulations and routes. We informed them that THREE different tractor trailers have delivered to this exact location on THREE different occasions. Customer service refused to assist on a minor reimbursement for the storage unit cost and would not entertain any real evidence of the ability of the truck to make it.

Any time a company only accepts cash or money orders, not even cashiers checks, you should be suspicious. Pay more up front and use Mayflower, Allied, United.

Move size: 2 Bedroom Home Service cost: $5800

Be warned. Don't let the good reviews fool you. I don't doubt that this company can occasionally do good business (my things did eventually get to me and "mostly" in one piece) but their customer service fell apart once they got my deposit and their quote meant nothing in the end. The guy who I dealt with early in the process was great. He made me feel like I wasn't just a number and that I was going to have a great experience. They quoted me a marvelous price knowing full well that they would nickle and dime me for things like taping up my boxes even though I offered to do so myself. They then decided I had 150 extra cubic feet of stuff than I was quoted (I maybe had 75 extra cubic feet but I think that was an exaggeration) costing me ~600 dollars extra on top of my quoted price. They also conveniently did not tell me that I was way over until the truck was packed and locked up. I swallowed that lost and decided to move on with my life instead of worrying about it. When I arrived at my new home, having not received any updates from the moving crew, I called to verify they were still on time. My things hadn't left the warehouse. They were going to be several days late with no apology, just a "sir that date was only an estimate." Again I did my best to ignore the issue and moved on. When they finally got to my place, they could not get the semi close enough and told me it would be another day of waiting plus 450 dollars to unload my things onto a new smaller truck and move that truck in. I could not wait any longer and so I went to a truck rental service, rented a truck, met the movers 20 minutes away, had them unload and load the new truck, and drove them back to my place. They of course decided I had two many steps to get to my apartment and promptly charged me another 150 dollars for the stairs. In the end I just paid them and got them out of my hair. The final cost of the move was upwards of 800 dollars more than the quote, plus enough stress that makes me never want to move again. Even with my new work place helping me pay for the move, it ended up costing me more to move than it would have been than had I just sold everything initially and bought everything new. Don't use this company. You may be lucky and have a positive experience but rest assured, there is a chance you will have one of the worst service experiences you can have.

Move size: 1 Bedroom Home Service cost: $3500

As a retired military family we’ve moved upwards of 13 times. All military families can tell you horror stories about some of their moves. But nothing prepared me for the sheer horror of Long Distance Relo. I have never seen such disregard and lack of respect for my belongings. Granted we have many antiques, and they’re very fragile, but if treated properly they can be moved without damage. The list of damaged and missing items is much too long to include in this review. Not to mention the hundred or so pictures I’ve taken of items that were packed with absolutely no regard for their value. Just a couple examples: I have a secretary/desk that belonged to my great Grandfather. Not only was the leg broken off, but there’s a decorative piece (like a spire) that sits on top of it, that is now missing. And the key to it is missing as well. That piece of furniture survived over 100 years and multiple moves before Long Distance Relo got a hold of it. One of our side tables was literally busted in half, and someone at Long Distance Relo attached two blocks of wood under it with screws. I guess they thought I wouldn’t notice that they tried to cover up the damage. Two of our kitchen boxes were chewed through by mice (our furniture was in the warehouse for four months). The boxes were opened and then reclosed to try to hide the damage. I could go on and on and on listing the damaged items. My very expensive sewing machine/serger was placed in a box upside down with no paper or bubble wrap. Yes, it’s now broken. A piece literally broke off. We also have multiple items missing. Funny that our Apple TV box didn’t make it through the move.
I can not stress enough DO NOT trust your belongings to Long Distance Relocation Services Services.
One more thing, their original estimate for packing, storing, and shipping our items was $18,000. In the end we paid $25,000. So don’t trust their estimate either.

Move size: 4+ Bedroom Home Service cost: $25000