Jackson Movers

After speaking with a number of different companies, we selected Jackson under the explicit condition that they would deliver on a specific date, no exception. We also told Chad that we were concerned about having a truck big enough for the move, and that getting the truck size right was imperative. Their sales rep, Chad, stated that neither item would be an issue. We reviewed the inventory list with Chad. We discovered a few items that were missing and asked Chad to manually add them, which he said that he did. Based on all of the above, we put down a deposit.

Chad said that we would receive a phone call about a week before to gauge how packing was coming along. This never occurred. Their dispatcher called three days before the move and when I informed him that no one ever checked in, he was surprised. I told him I was particularly concerned about the truck size since no one had updated the inventory, but they assured me that the truck would be fine.

The crew came out and the truck was NOT big enough. They said that there were items missing from the inventory, some of which we had specifically told Chad to update, which he didn't. They immediately said that it would cost an additional $800 for everything that we had. We were forced to write the check because we had to be out of the house that day.

The worst part is that after they had all of our belongings, they told us that the targeted move in date would be as much as 5-7 days BEYOND what we agreed with Chad, despite our indicating that the move in date was firm, and a condition of awarding the business to Jackson. We had to escalate and threaten to report them to the BBB in order to get them to stand by their original commitment.

The crew did arrive on time, however, the crew offloading the truck was told that they were offloading into an apartment, and didn't send enough people. We had 2-men unloading a 4000 sq foot house, and three flights of stairs. They were there for over 10-hours. The driver ended upping to leave the two men behind to finish unloading. One of the two men eventually left, leaving one crew member to finish the unloading by himself. We had to help this poor guy in order to finish the job. It was awful.

This is a horrible, horrible company. Totally dishonest and completely corrupt. Do not use them.

Move size: 4 Bedroom Home Service cost: $7000

We booked our move in February. When I booked it I was very specific I wanted the price for having movers pack up our belongings included. We got a reasonable estimate so I went ahead and booked it. I scheduled a call a couple weeks later to update my estimate that didn’t happen at the time agreed on but two days later at an inconvenient time for me. In that call where our estimate should have gone down, it went up because he had not added in the furniture properly the first time.

The weeks before our move we had to make changes to phone numbers and couldn’t get ahold of anyone at the Jackson movers main line, our sales rep, or email for two weeks until finally a couple days before our move we got a call back. In which I found out our sales rep wasn’t working so we had no point of contact with our information and that it would be, yet again, a higher price to pack our stuff because it wasn’t added in after the two estimates I got where I specifically stated I wanted it packed for us. So days before moving we were left scrambling to finish packing.

When the movers came they were not only late but took hours at our house loading, using our recently professionally cleaned bathroom and left it dirty, and charged us more for things I was told didn’t have to be in a box and a couch which I have measurements for prior.

Now that our moving truck is here we’re being told there are more charges because it’s a storage unit not a house, which I had been more than clear about. Not to mention the driver has been extremely rude to me versus how he talks to my husband. What should be a quick unloading of our belongings is being a dragged out, stressful, more expensive process.

All in all we’ve paid well over $1,500 more than our original quote and at least $1000 more than other moving companies guaranteed pricing because of the up charges after we paid our deposit not to include the extra charges with the drop off. Being as my husband and I are both veterans we’ve had lots of experience with moving companies and this by far has been the most expensive, unhelpful, and stressful.

Move size: 2 Bedroom Home Service cost: $5000

First of all, we were verbally told that our things would arrive 7-14 days after it was picked up. Then, two weeks later, we were told it was “business days”. Then, 1 1/2 weeks later, we were told that the contract states 21 business days, up to 30 days.So we checked.. it states in the fine print that regardless of what anyone verbally promises, the time line is up to 21 business days. So they can basically just tell you whatever they want and they are protected. . It took 30 days to get our stuff. Boxes were broken and re taped by them. My underwear drawers had been opened, tape cut, and gone through. Lots of broken glass items. Many damaged boxes. The people who picked up and delivered the items were wonderful. It’s whoever handled them (possibly many times) in between that really caused the damage. We paid over $6,000 to move from Ca to Tx. Would never use again. Extremely disappointed.

Move size: 3 Bedroom Home Service cost: $6300

I'm forced to write this review as this Company treats its customers like dirt. It's the most unprofessional, unethical and "possibly" Criminal business I've worked with. I used from interstate move and they didn't deliver two of the boxes that had the most expensive items in it. Those are high valued Pure Silver temple items (easily $3500) + a duffle with Samsung speakers that, unless someone who fishes for valuables, cannot be opened/lost. It's sad that I'll not be able to buy them here in United states and whoever has possibly stolen them cannot sell them in USA.

Here's how unprofessional they're .. They've a foreman who doesn't even verify the number of boxes to be delivered to a customer even though they were marked with your name and barcode. He just picks the truck and delivers. He'll ask you to "call the office" and the office never responds. Their Customer service manager will keep saying "I'll look into it". It has been 3 months and no response. They'll keep sending link to Claims. All these on top of going over the committed deadline by 3 weeks. 6 of us in our Company were planning on interstate moves and I was the first to move. I gave my feedback to 5 others and these guys have already lost 5 potential Customers. Every time a Customer makes the right decision after reading this review, I win against these guys.

Move size: Partial Move Service cost: $3000

Worst moving company ever. Came 10 days late and wouldn’t give me more than a 24 hour notice of when they were coming when I repeatedly asked them to give me Atleast 3 days notice because I needed to reserve a loading dock. They repeatedly told me that was no problem until they called 24 hours before they were there. I then had to get a storage unit and put my stuff there because I was unable to get a loading dock spot just 24 hours in advance after I was told it was not a problem. They also broke a drawer and broke my bar cart. They dented my couch and we’re super rude on the phone. Nobody had any idea what was going on. Literally the worst people ever

Move size: 2 Bedroom Home Service cost: $5000

We moved from California to Texas back to California within 4 months. Fuck Texas, the school district and the people. We called a moving company which ended up being a broker who contracted Jackson movers out of San Antonio. What started at $4200 ended up being $5200. Don’t go through a broker (Fuck the middle man) I was told. My quote went up from both places. $50 for having more than 10 steps… ??? Bullshit right? Look, don’t waste your time or money just get a uhaul like I did at first. You’ll save money. We’ve been waiting for almost 2 weeks. They kept screwing with my earliest delivery date. Very unprofessional. Both places… Jackson movers/ San Antonio & US Moving and Storage/ Florida. My debit card was also used in Florida in the same area/zip code as this broker moving company… someone from here was using my card. Lesson to be learned, just do it yourself.

Move size: 3 Bedroom Home Service cost: $5200