J&J Moore Nationwide Van Lines

Do Not Use.

Firstly, this is a broker-not a moving company.

When I signed the paperwork and Todd made his call he stated that he would be my rep for the duration of my move and to reach out to him with any questions or concerns-although it seems as soon as I signed the paperwork he went on vacation and have been nowhere to be found.

I have moved four times in four years. This has been by far the worst experience. I received an initial quote for 2300 on a one bed one bath apt.. I did forget two coolers and a rug and paid the initial deposit taking it to $2700. I had a requested move date of Thursday the 9th or Friday the 10th. The movers called and asked if they could pick up early-on the 8th.

I granted that.

The moving company came-packed up all my belongings and put them on the truck then came in and told me it would be an additional $800 and a $150 “bulky fee.” I have since contacted the DOT and the BBB and was told this was illegal. I was supposed to received a revised estimate upon arrival before anything was packed up or loaded. With that additional $800 that I am disputing with the BBB and DOT-I could have rented a uhaul and done this all myself AND gotten my things that I still…

Take Advantage of Customers.

I originally spoke on the phone with a man named Joe, he was very kind and professional and gave me a price that was almost half of what I had been quoted by another company. They called me before the move to make sure I understood everything and notified me that they would give my cell number to the movers so that I could reach them directly. 2 days before the move, I received a call from the mover, Sal, asking if they could move me in early, that day. I was at work and couldn't even move into my new apartment yet. This happened 2 more times, getting calls asking if they could move early, which I could not. They day they picked up my stuff from the storage unit, they told me that they would have to charge me $250 extra, insisting it be paid in cash, since my unit was more than $75 feet from the door. I called J and J and they said "We don't have anything to do with the movers, if that's what they're saying that's what you'll have to pay" I negotiated this to $150. This behavior continued, adding more and more to the cost as we went along. I was supposed to pay $610 at move in, they said I was to give them $1000, it was ridiculous. The whole process added stress to an already…

Very Poor Customer Service.

Doing business with J&J Moore Nationwide Movers was a nightmare from beginning to end. The driver that picked up my furniture tried to extort additional money from me, saying that I owed more money than I had been contracted to pay. He was belligerent and rude.

One my furniture was on the truck the customer service person that was to be my contact from beginning to end wanted nothing to do with the problems.

I was given a delivery date of April 9th. That date came and went with no contact from J&J Moore Nationwide. I was the one that had to repeatedly call to find out where my furniture was. After several calls with never a returned call I received a voice message that my furniture would arrive sometime next week. I was told the driver would contact me 24 hours in advance.

On April 23rd with no advanced notice the driver called and said he would deliver today. I told him that I needed to have delivery before 2pm as I needed to leave to pick up my children from school. He said he could not be there by 2pm and I would have to put everything in storage and pay for a redelivery.

I ended up having someone wait at my home to get delivery. The furniture arrived with little packing…

The worst, just don’t.

Where to begin? The fact they cancelled my move the day before they were supposed to move me and put me in a terrible position, or the fact it’s been over 2 months and they still haven’t refunded me the money they were supposed to? I wouldn’t trust a word they say. Not to mention gabby is a snake. She is your best friend and helper until they screw you over and then she’s short and rude and of no help at all.

Beware this is a BROKER not a moving company.

This company is shady and deceptive. Do NOT use them. MY job fell through and I ended up canceling my moving contract within the allotted time frame but they refuse to refund my deposit as promised. No one picks up the phone or answers emails. The website listed on their contract isn't even a real URL anymore. SHADY SHADY. Be sure to find a direct mover not a broker when planning a long distance move.

Calling for Information

I called for information about a quote and they kept pressuring for payment before even giving me the quote. After they realized, finally, I only wanted an estimated quote, they hung up on me. Definitely very unprofessional, rude, and a waste of time.

Terrible Broker.

Absolute nightmare. J&J Moore choose an absolute terrible company to facilitate the move for me and did not help at all with the consequences after my items were picked up and never fully received. J&J Moore selected Radius moving & Storage. Radius picked up my items and had me sign a bill of lading of another company's that they stole (Quest Moving). After leaving with my stuff they told me they were going to split the deliveries in to two. The first delivery arrived in 4 days. The second delivery had yet to come and it has been 70+ days since pickup. The second delivery happens to hold our most expensive items. I have been told certain delivery dates almost 10 times now only to find out there was a new excuse. The company has promised to send a small check for the late fees and still deliver the items but it has been three weeks since Radius told me they sent the check and I have not received it yet. Through out this entire nightmare with Radius, J&J Moore has done nothing to help. They’ve constantly stalled and told me I have had nothing to worry about and even called my fiancé a b** when Justin thought that we were on hold. Please do not make the same mistake I did and do not…

Scam! Beware!

First off, UNDER NO CIRCUMSTANCES SHOULD YOU USE THIS COMPANY! It is a rogue mover and the other positive reviews here are fake.

Specifically, Todd is a shiny salesman who said he "overestimated" my move and promised me that it would not cost more than $2800 for my 1 bedroom apartment. He talks slick but he is a liar. The moving company arrived and said it would be $7600 after all of my stuff was loaded on the truck! What's more is that J&J Moore was not upfront about them just being a "broker" and they hired another company, Rapid Relocations LLC based out of New Jersey to actually move my stuff. They were also awful and broke a large portion of my stuff and smashed a door.

Todd also said that it would be delivered in less than 14 days from pickup on the phone.. in actuality, it arrived on day number 30. When I called their office Gabby said she would look into the paperwork and see if there was anything to be done about the cost. She never contacted me back. I called many times and they refused to help. Overall, this company is a scam and PLEASE DO NOT allow yourself to make the same mistake I did.

Disastrous Move with this company.

This company did not meet even the lowest standard of moving. They quoted me 1 price and then a few days later, doubled the original price by saying that the gentleman who talked to me originally had not priced it correctly. By then I had already put a down payment of almost $1000 and could not afford to lose that money. Neither of the gentlemen who talked to me mentioned that they were brokers and not actual movers or I would not have engaged them. I had heard that brokers would take you to the cleaners and this was true. My move was delivered 10 days after the legal due date. And during that time, J&J Moore did not have any idea where my belongings were. I asked them for some reimbursement for the days that they went over the guarantee and their only answer was that I would have to call the actual moving company. They took no responsibility for the disastrous move that caused the loss of a 100 year old antique baby cradle, damage to all of my furniture that did show up and complete shattering of all my mother's china which I valued dearly. The gentleman who delivered my household goods indicated that the heavy large boxes had been dumped on top of the boxes marked "FRAGILE"…

Horrible Movers/Dishonest/Unethical.

J&J Moore Nationwide are not movers! The represent themselves fraudulently. The are actually a broker that sells your move. They take no responsibility and offer no help. CONTACTS THAT I WORKED WITH: GABBY LONDON, PETER LIPTON

DO NOT DO BUSINESS WITH THIS COMPANY.

They consistently use a moving company in NJ call Rapid Relocations.

Rapid Relocations employs drivers that will try and shake you down for additional money and make threats. They charge you extra for boxes and packing but do not tell you until everything is on the truck and threaten to hold your belongings. They do not pay for any damage.

DO NOT DO BUSINESS WITH THIS COMPANY.

Fraud.

This company is a FRAUD!! DO NOT USE!! Any positive review is a fake!! This is NOT a moving company and when the movers they hire steal your belongings J & J Moore WILL NOT HELP YOU!! They violated the "binding" agreement and I was charged 3 times the amount!!