Intraglobe

I received several estimates and contacted many for my overseas move. Intraglobe was one of the few companies that made it simple- not asking for complicated math and spreadsheets ages before the move, but they also provided rates which were well below some of the others I received. They went out of their way to book my pick up in a time that worked for me, since I was leaving the country in days. They arrived on time, they were clean, tidy, careful, and helpful. They provided copies of paperwork and tips on additional questions I may receive from customs.

My email correspondence while the shipment was in process was quite clear and helpful. I did get a bit confused at one point but once both the shipping and receiving side responded it was clear- I have never moved overseas so of course it was new to me! They were patient and my shipment arrived and they charged only a few Euros to bring the shipment up to my apartment.

What could have been a nightmare (from what I have read) was so clear and not that hard. They were amazing and I appreciated their work on all ends. Thank you so much! I really appreciated the care!

Move size: 1 Bedroom Home Service cost: $2800

From the initial contact with Yaelle Godot to the final contact with Phillipe Masabo, everything was done with extreme professionalism. My belongings in France were packed with care and proficiency. Once they arrived in Canada and passed customs, they were unpacked with the same efficient attention. Everyone I was in contact with was polite, courteous and friendly. Questions were answered in a timely manner and I am very happy with the service provided. I wouldn’t hesitate to use IMS/IntraGlobe again should the need arise.

Move size: Partial Move Service cost: $10000

This company seems to basically be a customer front for IMS Moving Network. I was put in relation with people from IMS each time I contacted the sales person from Intraglobe. They subcontracted IMS Moving Network (Canada) and Magellan Transit (France) when I mandated them to move 10 cubic meters and a motorcycle from Canada to France. The pick up was handled smoothly in Canada. I delivered the bike to their warehouse in Montreal for shipping within the container. It took about 5 and a half weeks to receive most of it.

At arrival, about 20% of the shipment was missing (including a queen size mattress and big boxes, total value of more than 2000€) and my motorcycle was moderately damaged on the right side, indicating a heavy drop which compromised the throttle and damaged brand new fairings. My stuff also transited through Paris which was never agreed to in the contract. I contacted them to share these issues, and their only answer was to link me with their legal representative who reminded me several times I could make no claim since no insurance had been subscribed and proceeded to tell me to ask my vehicle insurance to cover the cost of repairs on my motorcycle, adding that they would not be liable for any of the missing boxes nor damage. They made absolutely NO EFFORT to help me find the missing 2 cubic meters of boxes and mattress. It turns out their French subcontractor (whose name was only revealed to me by Intraglobe about a week before the first delivery) had forgotten them in their Paris warehouse. I had to call said subcontractor (Magellan Transit) several times to have them tell me they had my stuff in their warehouse. Mind you: all of these boxes and mattress were marked with my name on them. It ended up being delivered in full several weeks later.

Had I known they would be using IMS Moving Network beforehand, I would have never signed the contract with them. Just go and check their google reviews for reference. They were also extremely quick to remind me they would not be liable for anything bad that happened to my stuff and vehicle.

Irresponsible behavior and despicable customer service. Never again.

Move size: 2 Bedroom Home Service cost: $7356