Interstates Vanlines

To whom it may concern,

I am writing this review in hopes that others will find my experience useful when choosing to move with Interstates Van Lines.
From the moment they answered the first phone call to the moment they delivered my belongings was a very pleasant experience I must say.
I have had some pretty bad moves with other companies and some broken backs when I decided to move myself. SO when I heard
that my friends move was so "flawless", I just had to call and see for myself. I spoke with Reggie Collins who was my moving coordinator
throughout the whole process. He always answered or called me back whenever I had any questions, he even made sure that the drivers called
me when they were about an hour away because I was so worried due to a past experience that they would not show up, but sure enough in
50 minutes, they were there. They did a great job wrapping and loading, I did all the packing by choice. Even though I was on them
making sure that they did not scratch or dent anything, they were responsive and made sure to do things right and I can appreciate that.
I was moving to North Carolina which for me took me 2 days to get there, they gave me a window of up to 7 days after pick up and they weere there
after 3 days, so when I say AWESOME, I mean AWESOME! The price of my move never changed either, I paid what I was quoted. Everything was taken out and unwrapped and put where I wanted it put. They were careful
and learned that I was picky so were asking me and making sure I was ok with where they put everything. THey were a great group of guys
who seemed like they have been doing this forever. I highly recommend that if you decide to move with a company choose them. They did
a great job for me and I am referring them to everyone.

Move size: 2 Bedroom Home Service cost: $3200

Please DO NOT work with this company. (its very long but I will make it as quick as I can) First they did not pack the truck tight and had to unload in the warehouse and come back a different day when I was already supposed to be moved out (this caused issues but luckily I was able to stay 4 more days until the move was complete). Then he never did an itemized list or stickers. (I asked for the list at the end and it had 5 items written on it so the contract was breached because he never provided that necessary document to us. Then the loader tried to change the amount I owed and text me the scratched out contract. UM NOPE THAT IS ILLEGAL. Then when I received my goods- I had many broken/scratched and many missing items (including most of my husbands clothes-he only received 1 of 3 wardrobe boxes) and our custom dining room arm chair plus many other things. They broke a marble dresser top right in half- its really sad all the damage that was done and all the missing items. In addition to that I have OTHER PEOPLES STUFF and they don't care I told them I have it and they have never tried to get it to its rightful owner- I have moved 30 times AND THIS IS THE WORST MOVER WE HAVE EVER HAD- they are worthless and very rude!! We have lost a lot of money in this move and they offered us $76.00 as compensation- needless to say we are taking them to court. UGH.

Move size: 3 Bedroom Home Service cost: $5636

As I put my information online to receive trucking services for my move, Mary Baker from your company, InterstatesVanLines, contacted me to provide a moving quote. Upon hearing my plans moving forward with another company, she was astute enough to ask some questions to see if I was dealing with a reputable mover, so I would not be "taken" by a lowball quote and fall victim to methods that would cause me an unexpected problem. I want to thank Mary for caring personally enough to repeatedly call me that morning/afternoon, and see that I was provided safe and satisfactory moving services! The industry needs more employees like Mary!

In much appreciation,

Pamela L Austin.

Move size: 3 Bedroom Home Service cost: $4000

Interstate Vanlines is amazing they are very professional and there sales team is top of the line. They helped me with my move from Florida to Geneva NY and were by far the best price and service out there. Many companies wanted my business and told me alot of prices but after other reviews I choose them. They have my business for life. Thanks so much for all u did and going the extra mile to make sure my move was easy and affordable. Hats off to the whole staff and movers..

Move size: 2 Bedroom Home Service cost: $3650