Interstate Moving & Relocation Group

The moving company came later than was promised so it too late for me to cancel and get my deposit back. I was quoted by weight and the moving company charged me cu ft. I was charged almost 50% more for the move. I was told my things would be delivered in 7-10 days, but it has been almost 2 weeks and my things still have not been delivered. Customer Service repeatedly said they would research the mistake and call me back. They never returned any of my phone calls, instead they expired the link they sent to me with the details of the quote.

THIS COMPANY IS NOT ETHICAL!! STAY SAFE AND DO NOT DO BUSINESS WITH THIS COMPANY.

Move size: Partial Move Service cost: $2700

The team called me to confirm the day before the move and they showed up about 10 min early so we had a few min to go over the plan for the day. After that they were non-stop. They packed everything up so fast I couldn't believe it! They were careful moving my valuable items and not a single piece of furniture was nicked or scratched. They let me know what they were doing throughout the day and asked anytime they weren't sure about where something was going. I highly recommend this company and I will use them for any future moves.

Move size: 2 Bedroom Home Service cost: $2180

I wish I had listened to the 1 star reviews. I couldn’t fathom such an awful experience.

INTERSTATE IS A BROKER. They are not a moving company. East coast to west coast move they charge a $1200 fee to book logistics. They do not disclose until after you put your initial deposit down.

Their sales team is kind, don’t be fooled. Everything went downhill after I signed a contract.

Movers showed up without a warning upon pick up. 28 days later and still no delivery.

Move size: 1 Bedroom Home Service cost: $3600

4 movers came this morning and made short work of packing up our apartment. Kevin, team lead took the time to talk me through the whole process and the paperwork thoroughly which I really appreciated. The guys were all nice and courteous, they even got my dog to warm up to them quickly even though she's usually protective, she ended up being a big ham and making them all pet her throughout the day, to which they kindly obliged. All of our furniture was wrapped and packed carefully.

Move size: 3 Bedroom Home Service cost: $5274

In summary, I will never ever use a moving company due to my experience with IMRG. They lied just about everything regarding the move.

First they said the move is weight based, and couple of days before the actual move I received a call to review my final list and I found that it is cubic feet based. They got me two movers and both affirmed that it is cubic feet based. Michael, who was with me on the phone during making the estimate, explained in great details about how the weight based move goes, that I will get ticket of truck weight before they come to me and I can even follow them after loading to weighing station to get new weight and my move is the difference....

Second about the estimate itself. Michael again, he was "over estimating" my move for every item to make sure I get no surprises, and he assured me many times that if for anything, my price will go down. So in the end, the estimate was 1600cubic feet. when the first mover case he said 2000cubic feet which I refused top sign on and they left. The second mover Falcon moving came next day estimated my move 2200cubic feet and could go to 2400. I strongly refused and with IMRG help the mover said he will bill me for 2000cubic feet. But when the load was done, he wanted me to sign on 2800 cubic feet (another bad review for this unprofessional unethical company will come later on).

Please note that, I have sold my super oversized formal living set (3-seat sofa, 2-seat loveseat, lounge chaise, chair with ottoman, occasional coffee table, sofa table and two end tables). and that set was part of the estimate. Also during the move due to falcon guy saying he won't load past the 2200 line, I had to drop my patio set (2 seat loveseat, two chairs and table). Also this was part of the original estimate. I had to do that while he was yelling and cursing about taking this job.

Third, After first mover left, IMRG called me to give me additional $500 discount when they come next day and I agreed to that, but when new movers came, they said these $500 came from old movers and they failed to let me know in time.

I also asked the IMRG personnel during the move to let me speak with Michael the original person did the estimate for me but she said she cannot as the person moved to another "victim" I guess.

Move size: 4 Bedroom Home Service cost: $7719