Interstate Moving & Relocation Group

Terrible moving company! Their drivers didn't show up for 3 day window. Didn't get a call from anyone as to why or what to do. Couldn't reach anyone by phone during those 3 days either. Had to tell them to send new drivers. They underestimated the amount of stuff i had then over charged me. A difference of over $900. Offered a useless $50 discount for all the trouble. The movers they hired packed up things well but it's been over a month since my stuff was supposed to be delivered but haven't gotten anything. Except the same line "we are working on it". Dont use this company they are terrible.

Move size: 1 Bedroom Home Service cost: $3073

July 16th I reached out to Interstate to book my move from Brooklyn to Nashville. Senior Moving Coordinator Mike Green made me feel like I was in the right place. I voiced my concerns to him and most importantly my budget. He told me I had nothing to worry about and Interstate would be a great option to move my personal belongings and small business. I felt comfortable enough to promptly send my deposit, specifically ½ of the quote received and signed my contract.

I was told next steps would include a phone call from Katherine the VP of Quality Assurance. Katherine immediately tripled my invoice knowing I was already bound to a contract.

Moving day arrives- July 27th- Truck is a no show

July 28th- No show

July 29th- I call interstate multiple times, no answer- over the course of 2 hours.

I finally email them asking what the deal was? Matt promptly responded his apologizes and that he would be forwarding my email to his supervisor. Some time passes- no word from said supervisor so I reach out again- this time told I would receive a call from said supervisor.

Instead I was called by Daniella- Head of Customer Service- Her attitude is far from caring for the customers as she was dodging my questions and concerns and gaslighting me with questions back.

Shortly after I receive a call from a truck driver saying he is on his way- reminder, this is 3 days late.

By this point I am feeling super uncomfortable with utilizing this company as every single bit leading up to that point was a lie.

So I email Mike once again, this time voicing my very real concerns and requesting a refund and full cancelation of the move all together.

I was told I would be receiving a call from the supervisor, again never happened.

Daniella- Head of Customer Service called me again- I told her what I wa uncomfortable with and that I wanted to request a refund and she again- gaslight me by saying “isn’t the truck on the way? We clearly did our end of the job, the truck is on the way” So again, I requested a full refund and the cancellation of the move where I was told “If you cancel now we will keep your deposits”

At this point I already had over $3k in their pockets and felt there was no other option but to proceed. Especially because I couldn’t seem to get a supervisor on the phone.

I was also ridiculed for reaching out to all the employees I had spoken to while booking my move. I thought reaching out to them would help me get a resolution but soon realized each and every employee of this company is complicit with the scam.

When the truck arrived I was quick to realize- It wasn’t even an Interstate Moving and Relocation Group truck. They subbed the job out to another company making my scariest concerns very real.

Interstate Moving and Relocation Group are moving brokers, not an actual moving company like I was led to believe by their top Sales Coordinator Matt.

Legacy Moving and Storage was the third party company that Interstate hired. Matt at interstate never marked my account as a credit card account and Legacy did not accept traditional payment methods (credit, debit card).

At this point I called Interstate again, spoke to Daniella- Head of Custom Service who so kindly told me “this wasn’t their problem and I would have to figure it out”

If there weren’t enough flags leading up to this point I knew that non traditional payment methods such as Venmo, Zelle and CashApp did not protect me as I would be “authorizing” charges from my bank account to another “Authorized” destination.

With the truck outside my apartment I had no other option but to max out my families credit cards, transfer funds into my bank and Zelle and Venmo these charges to this subbed out company.

My small business lost thousands this month while being shut down for a prolonged amount of time.

I am out an additional almost 4k that I did not have to begin with and did not account for as I was bound to a contract under false pretenses and information given by their top sales rep.

Mike Green Senior Moving Coordinator is a liar.

Katherine VP of Quality Assurance is a liar.

Daniella Head of Customer Service is a liar.

Interstate Moving and Relocation Group is a scam.

Move size: 2 Bedroom Home Service cost: $9000

Stay away. This is a scam company. Lures you in with lowball offers, does not offer in person or video inventory and sends you movers who double the price and demand cash upfront. Do not sign anything if this happens to you! Tell the mover to kick rocks and hold the broker liable for thier thievery. They will say they don't owe you a refund but they breach contract by saying you can use certified check when movers demand cash only and according to the contract, my costs were not to exceed based on thier understimation. You will get your money back if you stay persistant!

Please if you do decide to use this company use a credit card so you can fight them later when needed without touching your bank.Thank God my bank reversed transactions. Filed police report yesterday and sending in the lawsuit papers for small claims today. I'm coming For you scammers :)

Katherin + Zac are snakes,AVOID, AVOID

Paid 3000 deposit for 6300 dollar quote movers raised it to 9500 and then demanded cash only,all due on pick up. What company demands cash and full payment prior to delivery???what a joke! They pay people to write positive reviews all day!

Move size: 1 Bedroom Home Service cost: $9500

Long distance move from California to Minnesota. IMRG is not at all upfront in its advertising that it is a broker and that it passes off the execution of your move to a random company, that you have no control in choosing, and cannot review because you are only told of who the movers are on the day of the move. The experience was unprofessional, non-communicative, and unpleasant. My belongings were picked up at the end of July and only by the grace of God did I receive my items in November. IMRG gave me the run around for 3 months, were incompetent in helping me communicate with the movers (Deluxe Moving; Whatever you do, DO NOT HIRE THEM!!!), and promised that my move would come with many services that I ended up having to pay almost double what I was quoted. The movers, Deluxe Moving (AGAIN, DO NOT HIRE, Please, I beg you), charged for random things that were not in my contract and threatened to not deliver my things unless I paid. I received many of my items broken, half missing parts, and some things were flat out stolen. I asked IMRG to help me file a claim, and they initially provided me the information of "movingclaims.net," but when I attempted to file a claim, that company said they could not find Deluxe in their database and thus do not service the company. I have attempted to get back in touch with IMRG to figure out how to file my claim, and they do not email back, keep me on hold and then hang up, and are overall unhelpful. Please, do not use this company.

Move size: 1 Bedroom Home Service cost: $5800

I made a list of the contents of each container, as well as my personal possessions. I became engaged when friends told me that even while travelling great distances, things might be overlooked. However, I shouldn't get involved because everything was in perfect working order when it arrived. It was especially reassuring because all of the objects were neatly labeled with the help of the movers. Every guy or woman I met developed into a type, a professional, and a kind host. My transfer was delayed due to an unforeseen circumstance with one of their drivers, but the agency was very helpful.

Move size: 2 Bedroom Home Service cost: $4388