International Movers Network Inc

The ONLY positive thing I can say about International Movers Network is that they are CHEAP—but you get what you pay for.

I had numerous conversations with IMN prior to my move indicating that I intended to move a valuable painting which was a precious family heirloom. They offered to move it for me in a custom-built crate for an extra $300. I agreed and provided precise measurements. On moving day, they showed up WITHOUT the crate, and when I called their manager he insisted that it would be built in the warehouse which he said was “how they always do it.” Put on the spot like that, at the last minute, days before my departure, I did not know what else to do but agree.

Months later when my shipment arrived and I removed the painting from the crate, there was a LARGE PUNCTURE through the center of the painting that only could have occurred prior to it being put inside the crate. I immediately called IMN and they were “very sorry” but offered to do absolutely nothing about it, insisting that I speak with the insurer. It was at this point, to my distress, that I realized that I had never seen a copy of the policy I had purchased. I demanded that they send me a copy, which they did, and it was ONLY THEN that I read that the policy DID NOT COVER FINE ART! Now, I fully realize that I should have requested to read the policy before purchasing it, but at the time, exhausted and overwhelmed with the details of moving myself and my family abroad, I had trusted IMN to convey the necessary information. They did not.

I followed up with numerous emails to them to complain about the lack of information and transparency, hoping that they would at least attempt to make it right by offering to refund some portion of what I paid them. Instead, each time they responded by INVALIDATING and CONTRADICTING each and every thing I had to say (just as they appear to do in response to negative reviews). In fact, IMN repeatedly insinuated that it was MY fault for purchasing the wrong insurance, which they claimed to have explained in detail to me. They did not (in fact, when questioned, the agent who “explained” it to me was unable to articulate the basic differences between the two policies they sell). Given we had had NUMEROUS conversations about the painting—which was (WAS!) far and away my most valuable possession—you would think that they would have had the good sense and decency to recommend a policy that would cover damage to paintings! They did not.

When you are in the middle of a stressful move, particularly an international move, your time and energy are spread extremely thin. You need a moving company that you can trust not only to protect your valued belongings, but also to care about YOU, take the time to understand your needs, and go the extra mile to meet them. It’s worth paying a little extra for the privilege.

Ultimately, the money I saved by going with IMN has cost me dearly. I regret each and every day my choice to hire them.

Move size: 2 Bedroom Home Service cost: $3200

I used the service to move from Atlanta to France, I provided them with a full list of my goods including my electric piano. On the packing day, they refused to take my electric piano, because they said it wasn't on the list and that it needs special packaging and that I had to pay more for it, by the end they charged me more than discussed. Then my shipment arrived 3 weeks later than the due date, with missing boxes. When I emailed the New York office where I signed the contract, they said that they had nothing to do with it and that I needed to contact the Netherland service. After receiving my shipment 2 months ago I am still in the process of trying to find my missing boxes. They don't reply to emails.

I do not recommend their service.

I hope my feedback is helpful.

Move size: 2 Bedroom Home Service cost: $5900

Avoid these movers, the cost of our shipment was inflated almost 3x the quoted price.

When we initially contracted these movers we were told basic disassembly would be included in the move. However many of the items taken were not disassembled leaving them bulkier. Many boxes were also packed with empty space in them where more stuff could have fitted inside.

When we were told our total volume it was 3x what the volume was when we moved previously. We have bought some new items but not 3x the amount of stuff. When we questioned them about this they simply said "you have more items listed". But our previous company would list - Bed where as these movers list all the parts of your bed creating more items.

Our experience has been that they will do whatever they can to inflate the price and then be extremely unreasonable and uncommunicative in resolving the matter.

In the end we were forced to contact another more reliable shipping company to collect the goods from them.

Move size: 3 Bedroom Home Service cost: $6500

Hi John

Thank you for your help and for letting us know .

I would like to add ...

Your team have been excellent, professional and courteous , especially Vanity who is delightful.

This has been an horrific year and having Jacks belongings home means everything to us and having to deal with it all has been overwhelming and confusing.

You’ve all been so helpful

So thank you .

Kind Regards

Mary

Move size: Partial Move Service cost: $2241

Initial negotiations were very straightforward and the quote was competitive. Pickup of property occurred quickly, despite being in busy season, and loading was meticulous. Passage to Australia took less time than I expected given the chaos with international shipping at the time of my move due to the COVID pandemic. The container traveled on three ships without significantly delays, and the agents in Melbourne expedited the goods through Customs and delivered the goods efficiently. Everything arrived in good order, and I could not be happier with the service.

Move size: 3 Bedroom Home Service cost: $12170