Household Hauling

Total scam - took 60 days

They were a day late picking up, and took 60 days to deliver. I called after a week and a half and they hadn't even put me in the system to be delivered. Truck was poorly packed - small items on bottom when delivered. Items broken, Box and table missing. They broke a table that would have had to have taken such force to break, and tried to glue it, so I wouldn't notice. Charged more when they picked up, and refused to credit what the contract said for being late. When calling in they were rude, several times. Hung up on me. I contracted from Ease and they contracted Household. The total thing from start to finish is a scam. From the estimate - which I went over several times, to the insurance, to the handling of my items, to having to live in a house without your things for 60 days!

Poor Customer Service, No Customer Service

I still have not received my goods. I'm 15 days post possible move in and they are not communicating with me. I would advise you do not go with Trinity Van Lines (their Broker) or this moving company. The packers didn't get all my things (leaving behind garden tools and silverware in a drawer). They stored my things somewhere and I've not been given the location except the city. I have one more week to wait and they will not call or answer my emails about when. Trinity Van Lines is no help as the broker. Avoid these two companies. They have charged double and threaten to charge more even after Trinity promised me a small truck to accommodate my circle drive. Household Hauling has doubled the packing materials post estimate. My cost went form under 10k to just under 20k. I get the Pandemic is an excuse, but this is horrible.

Buyers Beware!!

Horrible Customer Service. Not worth hiring. Buyer Beware!!

Buyer beware!! I had the misfortune of hiring All MovingUSA to assist me in my move from Ohio to North Carolina. Unbeknownst to me this company is a farce. It is taking up advantage of people under the guise of a moving company when they are in fact simply a facilitator, middleman that takes your money and contracts out your move to an alternate company.

This is the misfortune that I had. After signing the contract with All Moving USA on the day of my move, All Moving USA did not come to my home to obtain my belongings as expected, a subcontracted company by the name of Household Hauling came to my home with a simple Enterprise Truck to move me. After having to accept that I had no choice but to move forward with them, as I had to move. I declined for the second time their “30 days free storage to their customers” option. I informed Household Hauling of when I would like my items delivered to North Carolina. It was not until day of delivery when I contacted Household Hauling they then told me it could take up to 21 days for my belongings to arrive and that my items would, in fact, be placed in storage during that time,…

1 isn’t good enough

We originally put a deposit down withmega van lines. They Subcontracted us out to this company to move our stuff from Ohio to Florida. they picked up our items in Ohio on 7/28 today is December 13 and we just received our items. Numerous items are broken. dining room chair dishes boxes that are marked fragile came all beat up hence the broken items. This company is horrible. Every time I spoke to either Denise or Ashley there was some kind of excuse as to why we weren’t getting our stuff. It was like nobody knew what the other person had told us.

6 weeks and still waiting

Our household items were picked up on 8/5 and was supposed to have been delivered to Heathrow FL on 8/9, We're being told that our furniture is in a warehouse in Michigan and the company is not helpful at all. We get yelled at, rude dispatcher and do not have our items, Do not trust this company with your moving needs.

Rude, inconsiderate and dishonest

This company has had possession of my personal items for nearly a month and cannot provide a delivery ETA or window any longer. The original date was early December and since then I've only gotten the run around from them and their broker, Empire Moving Group. When asked for an update I was met with a bad attitude and told that they would deliver when it was convenient for them. 14 days later and still nothing. They have not called or emailed an update and seem to be annoyed and agitated anytime I call. I understand things happen so I was giving both companies grace but the vicious attitudes and nastiness are not warranted and uncalled for when I'm simply seeking answers. Whatever you do, avoid booking with them or Empire Moving Group. They both are terrible movers if you are anticipating your items within a month of delivery.

RIP OFF

Quoted $3900 for a 12’X18’ storage locker for a move less than 600 miles. Got to the storage locker and said it would cost approx $1600 additional. Got through loading up and said it would cost an additional $5600. On top of that many items attired damaged or missing.

Cowards/Thieves/Con-Artists

Damaged numerous art pieces, destroyed tables & custom bookcases, customer service laughably unhelpful (if you can ever get a hold of a real person instead of voicemail). Pathetic service....DO NOT USE EVER!!!!

Thrives and extortionists

Run if you see this name on the second contract they force you sign. They are scam artists. A month after my "move" which consisted of two men throwing my belongings into boxes (yes throwing) I still have none of my move. Had to contact all authorities involved with interstate movers in order to try to recover. I am now filing theft charges on them. Ashley is an uneducated pawn that will abuse the consumer every chance she gets. Ignore her and press charges! Steer clear they are a scam! USDOT is now involved in helping to locate my belongings. I moved from OH to CA on the 20th of November and still no word despite 22 emails and calls as to when my belongings will be delivered if at all. They are thieves and will force you to sign a new contract apart from the original or they will not load your move. If this happens to you STO right there and ask them to just leave and contact the authorities. Take a pic of the rented van and plate # to supply to the authorities. I so wish I would have thrown them out of my house and cancelled my move at any cost! I would give negative rating if I could!

Long Distance move from Baltimore MI to Chicago IL

DO NOT USE THIS COMPANY. They will lie, inflate and abuse you. You will end up being charged extra fees for everything. This company has gauged us and charged extra fees for packing materials, cubic space used on truck, and labor. Their movers are extremely young and inexperienced. The took 12 hours to load a 2 bedroom unit onto the truck. The inflated our cubic feet number and had us sign documents that they later adjusted pricing on. They were extremely unprofessional and held our belongings while we tried to sort out the details of the extra charges. They even threatened us saying the would auction off our things. DO NOT use this company and please inquire from your moving company that they do not outsource their jobs to this company.

Awful and not trustworthy at all!

Alliance Van Lines subcontracted Household Hauling for our move. We did not know that Alliance Van Lines was a broker company and since we had to move from Chicago to New Haven in 7 days when Household Hauling showed up we had no choice but to allow them to load our stuff. The estimate that we initially agreed on with Alliance Van Lines was $1950, but Household Hauling charged us over $3400 for the move. Again, since we had no other choice we had to agree with the new contract. The first delivery date was agreed as 6/29/2019, and as of today 7/22/2019, we have not received our stuff. We have been living in an empty apartment ever since and my husband and I are in immense distress. We have contacted Ashley at Household Hauling several times. Ashley is very rude and has no sympathy for what we are going through. My husband pleaded with her to send us our stuff and mentioned that "I know this might not be within your authority, but I would greatly appreciate it if you could send us our stuff", to which she replied, "No it is within my authority". I am 16 weeks pregnant and the emotional distress is putting me and my unborn child at risk. My husband has mentioned all of this to…

Extortionists and Scam Artists.

I would NEVER recommend this company to anyone, in fact have strongly discouraged friends and family to never do business with Household Hauling, nor Alliance Van Lines LLC (who we originally contracted our move thru, and who subsequently unbeknownst to us, subcontracted our move to Household Hauling). All the markers to indicate a moving company is scamming you are present with this company:

* Company does not answer phone with their company name;

* Company shows up in non-labeled, or rental (Enterprise) truck;

* Company will only accept cash or postal money orders;

* Company upcharges you with either additional fees ($75 "Long Carry Fee", $150/per hour wait fee, etc) or demands additional money beyond the original contract for your move;

* Office staff hangs up on you, bullies you, and is generally rude;

* Company holds your belongs in public storage units, without telling you it will be placed in storage.

Our move (Illinois to Florida) started as a $2,700 USD contract thru Alliance Van Lines, LLC who then subcontracted it to Household Hauling. Upon arrive, their movers said we had been "underquoted" and now it would cost $7,000 USD to complete our move, demanding $3,000…

Horrific customer service.

I put down a deposit with Kimfrom"insync movers" for a movefrom IL to FL that will take place in June. I was shocked to see "household hauling" on my bank statement as h.h has horrific reviews and nightmare stories. I immediately called to cancel only 2 days after booking. Long story short I had to pretty much fight w Ashley and Kim to confirm a cancel and refund, neither of which they would do. Ashley yelled at me, interrupted me, and kept putting me on hold to the point that I hung up. Neither of them would confirm that the cancel was processed or take the time to talk to me so I disputed the charge with my bank. I then got a demanding email from Kim saying "I need to call them now" and gave me an extension that led to "delightful Ashley". Ashley can hardly form a coherent sentence until I mention I disputed the charge which led her to yelling at me saying she told me she was going to refund yadda yadda(she refused to confirm the cancel or send me documentation stating that she can't email me a cancel confirmation) I told her she was being very unprofessional which led her to slamming down the hold button. I hung up. I am disgusted with how this company does business.. all this…

They Deserve no Stars.

Household Hauling was contracted for my move by Trinity Van Lines. Trinity never told us that they were subcontracting out. Not only did they upcharge me over 700, they threatened to keep my belongings and charge me more if I didn't have a Post Office money order. Mind you that I had a bank money order. Ashley is rude and should not work with the public. I feel as if I was scammed by these two companies. Just an awful experience.