Good Move USA

Downsizing from a large family home to a cozy townhouse was a big task, but the movers made it feel effortless. They packed everything meticulously, and no items were damaged during transit. Even when things were slightly delayed due to traffic, the crew communicated well and made sure nothing was left behind. Special care was given to fragile glassware and artwork. The move took less time than anticipated, and they worked around the clock to ensure a smooth transition.

Move size: 3 Bedroom Home Service cost: $5300

Do Not Trust This Company!

I strongly advise against using Good Move USA for any moving services. If you come across positive reviews for this company, they are likely fabricated. Almost everyone who has worked with them shares the same negative experience. They lie, hold your belongings hostage, and extort money from you.

Our ordeal began with a company called Safe Ship who disclosed they handled everything from start to finish but it turned out to be a third-party broker. Good Move USA was ultimately assigned our contract, and we had no control over anything that happened during the three months they held our belongings in a Denver warehouse. When we finally got our things back, they were in terrible condition: our furniture had been infested by vermin, with rat and mouse droppings all over our belongings. Worse still, several items never made it to our new home, and the ones that did were severely damaged—some even beyond repair.

The same movers who disassembled our furniture were unable to reassemble it upon delivery. Almost everything requiring assembly was either broken or lost, and crucial parts were missing.

To make matters worse, Renee, a representative from Good Move USA, lied to us repeatedly. When we attempted to file a claim for our lost items, our calls went unanswered. Despite their contract promising $30 a day in compensation if they miss the 31-business-day delivery window, they never followed through on any reimbursement.

One of the most troubling aspects was the delivery experience. A woman with long dark hair, who claimed to be in charge, was overseeing the unloading. She promised to send the remaining items after returning to Denver, but we never heard from her again. They didn’t follow up to check if the items were found, let alone ship them. It was all just more lies.

I plan to report them to the Attorney General, as many others have. Good Move USA has been the subject of investigations by news outlets like Denver's Nine News, but somehow, they are still operating. I can't understand how, but I'm hopeful that if enough of us report them to the Attorney General of Colorado, they will be shut down.

This has been one of the most stressful, frustrating, and heartbreaking experiences of our lives. We were forced to sleep on air mattresses for three months while dealing with their dishonesty. It was a time of immense hardship for our family. Their lies and constant deception made us feel helpless, as we feared that complaining too much might lead to them never delivering our belongings at all.

I hope no one else has to go through what we did. Please, do your research before hiring a moving company and avoid Good Move USA at all costs. Their customer service is non-existent, and their excuses for their failures are pathetic. They need to be held accountable for their actions.

Move size: 2 Bedroom Home Service cost: $11411

My 78 year old mother moved from Sarasota to Georgia this week and I wish she had gone with a reputable company. From the start they asked for an $1100 deposit which was stolen from her. The company suposedly fired the individual but she had to stop payment as the company didn’t refund her. Then [NAME EDIT] showed up to personally inventory and give an estimate. She estimated 2 trucks and quoted $8500. The movers came they were very good [NAME EDIT] and his crew took great care of my moms antiques and helped her through the stress of a long distance move. Thing is they brought 1 truck not 2 and you guessed it they had to rent another. That started the calls to my mom from Engles insisting she would need to pay more... They wanted $800 more even though we have a written estimate and a bill of lading and contract. She has called over 4 times harassing a 78 year old lady....

Avoid these scammers go with a reputable company!

Move size: 3 Bedroom Home Service cost: $8500

It is a company managed by a woman [NAME EDIT] and her husband out of Davie FL. They have rented a warehouse in Aurora, CO. They will pick up all of your items and place them inside the warehouse until they are able to hire random workers and pay them cash to drive your items across the country. You will never get phone calls and you will have to call daily. If you show even the slightest signs of anxiety (because they have no system in place), the husband [NAME EDIT] will threaten to impound your items and send them to Washington state. He will also tell you to hire an attorney if you continue to harass (call daily to know where your stuff is) him. It took over a month to receive my things, all transactions were through Venmo or Cashapp. Who knows what they report to the IRS on their end. Items arrived damaged. I was upcharged once items arrived and several things were missing from my bins. I am not sure I have ever been through a more stressful situation. I am so sad to know this couple takes advantage of wonderful people. I am so thankful the nightmare is over and have absolutely learned my lesson. Please use a reputable company like PODS. These guys have been reported to the commissioner of Colorado. Be careful out there.

Move size: 2 Bedroom Home Service cost: $4000

This was by far the worst moving company I have ever experienced. They left me hanging for 3 solid days with excuses, sob stories and broken commitments. When they finally showed up (7:30 pm) they started in with the extra charge extortion, even though the sales guy swore that wouldn't happen. When I refused to pay more, they left about 1/3 of my stuff and the truck was half full. Finished move at 2:00 am. I sent an email outlining my experience and asking for a partial refund since they didn't move all my stuff. They don't even care enough to respond.

Move size: 3 Bedroom Home Service cost: $1400

They picked up our items in Westminster, Colorado Jan. 31, 2022. We called two weeks later to get a timeframe on delivery and got swore at by a so called “owner”. He threatened to have our items delivered to Seattle and put in arbitration or just dropped back at the vacant apartment for what he called “intimidation” on our accounts. After a 20 minute unprofessional tirade from the moron on the phone, he threatened to bring our items down to Arkansas where we moved, personally, and kick my husbands “ hillbilly redneck ass”! Personally, I’d love to see that!

The two delivery people showed up on March 19, neither one spoke English so impossible to direct them on what was ours or wasn’t! They left two boxes that belonged to another party that was full of medications, and never left our area rugs! We have reached out with phone calls and emails and have had one response with no actions taken on their part as of this date! RUN…don’t walk away from this company! They have also sent an email before we hired them stating they had an A+ rating with the BBB, which we know is a total fabrication!

Move size: 1 Bedroom Home Service cost: $2040

First of all, there customer service department is sooooo overwhelmed, you’re lucky if you get someone on the phone. I called so many times I lost count! If I did get someone to answer, they were pleasant, but ineffective. I would have to go through the whole process of calling 10+ times to follow up!

The quote I was given, by a brokering company (Three Brothers Moving and Storage) was COMPLETELY different than Good Moves USA charged when they came and loaded my belongings!! The amount tripled!! I was devastated, as i am on a fixed retirement income!! Of course i was offered to leave half of my belongings behind. WHAT???

They wrapped my bed, dresser, area rug, lamp, coffee table and two rattan chairs, along with 35 boxes, that I packed, and left. It was a terrible gut feeling!

EVERY piece of furniture had a dent or scratch, when delivered. My “this side up”, “fragile” boxes were delivered upside down. Thank goodness I packed them well! Also, the mover who delivered my belongings REFUSED to reassemble, which I was promised. He also refused to pay the two gentleman he hired to move my items into my apartment. Not until they threatened physical violence, and called his boss, did he pay them.

They DID NOT deliver my 9x12 wool, oriental rug! After being assured they would look into it, I was “ghosted”on their end! I received NO calls back after leaving multiple messages. I wanted to file a claim, but realized after reading all the fine print that I would only receive $5.00 for my $800.00 rug. (.06 cents/pound) It’s really heart breaking. I will NEVER use a moving company again. Once they get your belongings, you are powerless.

Move size: 1 Bedroom Home Service cost: $8683

Good Move USA is the most corrupt, unprofessional business there is. They showed up on my doorstep saying it will take 14-31 business days to have my goods delivered. Since my wedding stuff was on the truck, I needed it within a two week window. They kindly offered a service called Premium Guaranteed Service, or PGS. They told me it would be delivered within 7 days for an extra fee. Fast forward to day 7, and I reach out to a gal named [NAME EDIT]. [NAME EDIT] tells me the truck is being loaded today, a Monday. I ask when it is being delivered, as Monday is day 7, and I will be at my wedding on Saturday. She then begins to scream at me, saying it is 7-10 business days, and tells me I am harassing her. [NAME EDIT[ continues to ignore multiple attempts to reach her throughout the week. On Friday, as I am driving to my wedding, [NAME EDIT] calls me to tell me my stuff will be delivered on Saturday, and since I will not be there, be charged a holding fee. As I explained that I will not be there, and Saturday was not a business day, [NAME EDIT] continues to yell, scream, and be unapologetic of the situation. I finally get a hold of the "manager" and threaten law suits if they charge me a holding fee. As soon as I brought up the word court, the "manager"; backed off and said she would not charge me anything. The delivery finally took place on a Monday, the 10th business day. I proceeded to call the manager, and she blocked my number. As it turns out, Good Move USA contracted out the delivery, and never had a say in how long it would take to get there. Throughout my experience they did nothing but place blame on the broker, refused to answer my phone calls, lied and manipulated, and did some of the most unethical business practices one could do. This experience has been written up in detail, and reported to the FTC the BBB, and the Attorney General of Colorado. It is too late for me to get my money back, but hopefully they get put out of business and get the karma they deserve.

Move size: 3 Bedroom Home Service cost: $10750

As I now read other complaints with fresh eyes after my experience, I realize there is a consistent theme with this company: Their promise of one reputable professional experienced company responsible from start to finish is a total lie. They kept saying, they were not a broker. The contract said they would provide a white glove service. None of that is true. They did not live up to their end of the contract’s terms. They failed to secure my belongings in a safe manner to keep breakage and loss from happening.

Currently my belief is that all their ‘good reviews’ were done by people other than regular customers. There is a hugh disparity between the ‘good’ reviews and the ‘bad’ reviews. For a company that claims to provide a white glove service that is a red flag. You cannot be both that good and that bad. How is it that all those people providing bad reviews, who do not know each other, consistently have the same fundamental bad experiences?

I have moved interstate and intrastate multiple times. NEVER have I experienced the amount of personal item loss this company created. Never have I experienced the chaos, harassment, and bullying. Not a white glove experience.

They created a chaotic frenzied atmosphere by failure to communicate in a timely manner, arriving late, demanding more money. I was told my window for packing would be 2pm to 6pm. They arrived at 8:30pm with lots of trucks and 15+ packers, all milling about while it was explained in a hurried intense manner, I needed to pay substantially more right away due to extra boxes I had not advised them of originally or they would all have to leave. I said I had provided an updated packing list many days before. The dispatcher claimed to only have the old list. They set expectations (through advertisement & communication prior to the move) they had no intention of fulfilling. Not a white glove experience.

One example: This chaos was increased when I called to inquire about arrival times and if it might be in everyone's best interest to reschedule. I was met with an abusive bulling response by Ed who felt it was necessary to talk over me, call me names, threaten me with legalese gibberish and then, when I hung up, he kept calling back to continue. I answered only the first call-back thinking he had calmed down. Not a white glove experience.

The dispatcher called me three and a half weeks after they collected my items and hours before they were to be delivered. She was frantic and demanding that I ‘cut’ her a new check since the first one, 3.5 weeks ago, did not go through. How convenient that she could now threaten me with no delivery if I did not comply and that she only just now discovered it. Unfortunately for her I knew the check had been processed 3.5 weeks ago and had proof. All of a sudden: crickets! Not a white glove experience.

They handed my goods off to another company to deliver. They had claimed they were a full-service non-broker company. The driver from the second company was not given my full address, he had unrealistic expectations of travel time to my new home from his base of operations, he came unprepared to stay to set up my furniture, had no tools and hired, for one hour only, two locals who handled my goods with total incompetence. Not a white glove experience.

This second company did not have an inventory of my goods (the original companies packers had made a great show of creating it). The second company had no list to check and verify everything had been delivered. Despite repeated requests, the original company has not provided that inventory list with their 'tag' numbers so I can provide them with information of what wasn’t delivered. Not a white glove experience.

Move size: 2 Bedroom Home Service cost: $10980

The only reason I am writing this review is to warn people against using this horrific, fraud of a company. I was charged $2100 MORE than I was quoted, paid for packaging and materials twice, my delivery was 45 days late and could not get a hold of anyone during this whole process. Numbers would be disconnected, people were conveniently no longer with the company, lies upon lies. When my items finally arrived, this company tried to charge me $800 more to cross a bridge they did not realize was there (never heard of this) and the mover tried to bring in someone else's items. They were completely unorganized, brought in the wrong stuff and lost a desk, which to this day has never been found. I have never met a more unprofessional, reckless and trash team in my entire life. I held off on months to write this because I wanted to give them a chance to clear the air internally, but after months of being ignored and waiting, I have decided that I had to share my story so that no one else gets trapped in their fraud. I have also reported them to the FMCSA. Beware using this company. You will regret it.

Move size: 1 Bedroom Home Service cost: $4000

Good Move USA should not be allowed to handle cross country/out of state moves. ** I cannot speak for in state or same day moves. ** Good Move USA is unprofessional, lack proper communication, unorganized, and have inadequate management. They were 10 hours late on day of pickup. Our pickup time was from 8-10am on a business day. Around 12:30 pm, after no communication from them, I contacted them to see if everything was okay. They replied and said the move before me was taking longer than expected. Fair. However, communicating a pickup time change would be the professional way to handle that situation. It showed a complete lack of respect for their costumer’s time and schedule. They arrived around 8pm to pick up our belongings. After arriving, they increased the price of the move. We had to be out of the condo the next day and had no other option but to stick with them. When choosing Good Move USA, we were told the average time for out of state moves was 14 business days. However, the contract gives them 30 business days before a $30 a day/per diem rate occurs due to lateness. We contacted them multiply times over the next 2 months for updates on delivery. Including 3 days before the 30th business day and on the 30th business day. The response, if we even got one, was once we get a delivery date, we will let you know. They said they would give us a call when items are being loaded, once in route, and 24 hours prior to schedule a drop-off time. They delivered our items 6 business days after the 30-business daytime frame. The morning of delivery we received a call from the moving truck saying they were three hours away. We had no idea our items would be delivered that day. We never received a call 24 hours before to set up a drop off time/day. I had to scramble and cancel client meetings so we would not get charged a waiting fee. When they opened the truck our boxes and items were smashed, scratched, and intertwined with another client’s items. We ended up having numerous items missing, broken, or stolen. We received one bag by mail 3 weeks later with items missing from it. We filed a claim and did not come to any resolution. They will not reimburse us for the per diem rate for being late on delivery and we will not get any of our missing items. This is just a summary of some of the things we ended up dealing with. Please be cautious if you choose to use this company.

Move size: 1 Bedroom Home Service cost: $3371

Your moving nightmare! Great on the front end with the estimate and pickup. Went off the cliff after. Late to deliver and had the nerve to charge storage fees! And when they finally came (without warning btw) they sent a crew of ONE to unload an entire household. But wait! There's more! Valuable collection of Navajo rugs and other artifacts disappeared. Carefully packed in a cedar chest, it arrived empty when delivered. Multiple other items missing. Clothes, tools, kitchenware. Their inventory control is pathetic if it could be said that they even have one. Their response is a shrug! I could sue them, maybe I win, but it will cost more in legal fees than any award. And good luck collecting a judgement from such a lowlife outfit. If you even dream of hiring these folks you should wake up and call a psychiatrist!

Move size: 1 Bedroom Home Service cost: $3300

Like President Biden said with regards to Iran the other day: DON'T!!! Do not use this company. Ever.

Without going into details over what happened with our move back in Spring 2022 (and yes, it has taken me this long to get to a point where my blood does not boil when I recall the day of the move), I will provide a few words that describe my experience with this company:

Blackmail, bait and switch, dishonest, verbally threatening and abusive, unrelentless in their pursuit of "winning" in their scam.

I am a fighter too, but at the end of the day Good Move won the battle with my credit card company to keep my $400 moving deposit. Thankfully, that is all I lost along with my time and blood pressure spikes whenever I think of this experience. I am an extremely honest person and I even considered flying back to Denver and filing with small claims court.

Good Move came to do the move, immediately told us we needed to pay more, argued with us about the price, verbally threatened us with legal action and left us there with our belongings. We rented a truck and did the move ourselves.

Don't!

Move size: Studio Service cost: $1615

I was in a hurry to move and went through a company that connected me to Good Moves USA, but let me clarify. Similarly to what seems like everyone who left a bad review had to pay more, I was quoted a certain amount, guaranteed a certain pick up time and was left confused and worried. Then the movers arrived. I found out through them, I messed up and the company I thought I went through were a scam of brokers. All the negative aspects I dealt with were because I didn't get to directly deal with Good Moves USA myself. I genuinely wish I skipped the brokers, but it is what it is. This company, handled my anxiety over the move with grace, gave a clear explanation of why they were late, explained the price increase thourougly and even worked with me when I couldn't cover the rest in cash, I was able to use Zelle. In almost no time at all, my stuff was packed and ready to go. Every step that I've felt anxious about has been dealt with professionally, I really do recommed this company, it's not their fault I was scammed by the brokers and again, they pointed it out and explained why everything would increase, they were reasonable considering they had to step in and deal with a customer directly who was screwed over by someone else.

Move size: 2 Bedroom Home Service cost: $4561

First they showed up late, then they doubled the price, showed up with a uhaul that holds 1682 cu feet by uhaul website for what they had estimated them selfs was 2400. took 2 uhauls plus, but neither uhaul was fully loaded because of there equiptment in back. by this i fiqure 3400 cu feet but they charged for 4600. we were over a barrel because we sold the house but because they were late we were late leaving, cost us $250,also another months storage fee. also because goodmove sales man did not tell movers about motorcycle or storage unit was charged extra. they also made us pay up front money but we were over a barrel, this is not industry norm. but mostly mad because they have not delivered our stuff. they showed up september 29 and this is november 22. probably not even on the truck. industry norm is three weeks if problem with truck after dozens of calls with them making excuses and promises when they would answer still nothing. called this morning on 5 numbers,3 answeing machines, one no answer and one disconnected. trying to fiqure out the right police department to call. a worry for me is on another website which made them look good, 6 of the last 7 reviews where bad, are they guiting business.

Move size: 4+ Bedroom Home Service cost: $32000

One of the worst experiences, lousy customer service, lousy moving service, first they give you a price that is for 300 cubic feet and when making the inventory they overload you with space, in the end, for an apartment with only one bedroom they overcharged me for 500 cubic feet, I ended up paying $1000 more for the service, at the time of delivery it took more than 7 hours to be able to unload my things from the truck, they did not know how to put together the only piece of furniture I brought, and they left me as They were able to, in short, if you don't want to leave a bad taste in your mouth, never hire this service

Move size: 1 Bedroom Home Service cost: $2800