First Priority Van Lines

First of all all of the ONE STAR REVIEWS are true!! This IS NOT A MOVING COMPANY! THEY ARE A MOVING BROKER! THEY guess what your move will cost by asking how many boxes you think you will pack and how much furniture you have, then they will give you a low ball price! You sign up with them without them ever meeting you in person or going through your home to see your belongings. Then two weeks before your move they will call to confirm your box count then jack up the price! My first estimate was $3289 then it went to $6088! Then they broker out the job to a local mover, in my case Eden's Moving Services in Denver,CO., they in turn told me the total cost would be $7758! They said Because my square footage used was more than the estimate! Eden's took over 21 days to deliver damaged items, some items were lost and never returned. First Priority did absolutely nothing to help me with the mover they assigned!! DO NOT WASTE YOUR MONEY!! YOU DO NOT NEED TO HIRE A MOVING BROKER! THE LOCAL MOVER WILL ONLY ONLY JACK UP THE PRICE THEN PUT YOUR ITEMS IN STORAGE INDEFINATELY UNTIL A MOVING TRUCK IS HEADED YOUR WAY WITH OTHER PEOPLE'S BELONGINGS. YOUR ITEMS WILL BE LOADED AND UNLOADED MAYBE THREE OR FOUR TIMES! STAY CLEAR OF FIRST PRIORITY MOVERS! SCAM ARTISTS !

Move size: 1 Bedroom Home Service cost: $7758

DO NOT TRUST THESE PEOPLE READY WHOLE REVIEW AND SAVE YOURSELL
I hired them and they brokered my move out to another company call one way van lines(who lost some of my stuff).It took 3 months for them to Deliver my stuff and the whole time first priority was unhelpful and lied to me. I even spoke to supervisors and the OWNER of the company who promised me a small refund because of the wait but after delivery they would not take my calls I don’t care about the refund I was mad because ok the lack of personal behavior from the higher ups in this company. IM NOT THE ONLY ONE. If you contact the better business bureau you will find multiple clames agains this company and one way van lines THEY ARE SCAMMERS AND DO NOT CARE ABOUT YOU ONCE THEY GET YOUR MONEY.

Move size: 2 Bedroom Home Service cost: $4000

We contracted with First Priority Van Lines for a household move from Northern California to southwestern Montana. We scheduled the movers to come between 25 and 27 July 2018. First Priority told us a driver, truck and five workers would arrive on the 27th between 11:00 am and 12:00 pm. We ordered First Priority’s “full package” which we understand to mean that the workers would pack our household goods into boxes as well as load them into the moving van.

A little before 11:00 am the driver called us and said they would arrive by 2:00 pm. Again, we confirmed with the driver that they would pack and load our house completely. At 3:30 pm we called First Priority and explained that we had not yet seen anyone. At approximately 5:00 pm two drivers and three workers arrived at our address.

The individual who seemed to be the leader of the crew offered excuses and apologies for being late. We again explained that we were expecting them to pack all of the household goods and load them in the van. We had repeatedly verified this with the First Priority representative. Each time, the representative assured us that was what would happen. The crew that arrived, after looking at all of the rooms to be packed said that it would take about six hours. It was now 5:30 pm.

One of the crew members asked to see our contract. He called his dispatcher (not First Priority) and after some discussion the crew said that they would not load and move our household goods for the price contracted with First Priority. They said that hauling to Montana is very expensive and they would not do the job for less that $10,000, apart from what we had already paid in deposit to First Priority. We said we have a contract with First Priority to move our goods to Montana for an agreed upon price. The leader of the crew reiterated that his company would not do that.

We left to take care of other business. We were gone about an hour. When we returned the truck and crew were gone. At 6:55 pm, a dispatcher from the trucking company in California that was contracted by First Priority called me. She said that her crew was nearby and waiting to start loading. I told her that my understanding was that her crew was not willing to abide by the arrangement that I had with First Priority. She tried to explain that hauling to Montana was very expensive. I explained that I did not have a contract with her company, I had a contract with First Priority. I expected that contract to be upheld. The dispatcher again stated that her company would not do the move for less than $10,000. I said I was not interested in that and thanked her for her time.

I called First Priority at 7:10 pm and spoke Tru. I told them that I believed they have violated their contract. There was no one at my address prepared to pick up our household goods and deliver them to the agreed upon destination for the agreed upon price. As such, I expected a refund. Tru took a detailed description of the events and promised to have someone call me. We have had several such promises from First Priority. Usually, we get no return calls. At 9:28 on Saturday morning I again called First Priority customer service and spoke with Jen. I again explained that First Priority had failed to provide the agreed upon resources to pack, load and transport my household goods for the agreed upon price. Given my experience on Friday, I no longer trusted First Priority and had already begun moving forward with alternative plans to facilitate the move. Given that First Priority failed to meet their obligation according to the contract I expect my deposit to be returned.

My deposit was never returned. I have filed complaints with the Florida Better Business Bureau, the Florida Consumer Relations dept. and the Federal Motor Carrier Safety Administration. If anyone files a class action suit against these crooks, I am all in.

Move size: 4 Bedroom Home Service cost: $4400

I cannot give them even a one star! Do NOT, I repeat, do NOT hire these movers. They ended up charging me twice as much as the estimate they gave me. They gave me a morning time that they would be at my house. It was after 2:00 pm when they showed up. They finished packing and loading the truck at 11:00 pm. At that time, my husband and I had to get on the road from Alabama to Lexington, Kentucky. When making my arrangements on the phone, I was assured that the truck would be a First Priority Van Lines truck. They showed up in an Enterprise Rent A Truck. During the afternoon, the truck’s battery died. The movers did not know how to jump start it with jumper cables! My next door neighbor had to come over and jump it off for them! The movers insisted that I meet them at the Lexington location no later than 8:00 am two days later. I was at the location at 8:00 am but NO movers. I waited for two hours and finally called them. They were still sleeping! Then they couldn’t find my location! Don’t they know about GPS?? They used my personal hand truck and then stole it. They completely lost a box of family photos. They broke items. When I made a claim for lost and damaged items, they offered a ridiculously (laughable) low compensation. Needless to say, I am disputing. Please do not have anything to do with these people!

Move size: 4 Bedroom Home Service cost: $8000

To start with beware that First Priority Van Lines is not a moving company but a brokerage house for mostly unreliable and unprofessional “movers”. With that said, the team that loaded my household goods was from New Jersey and very careful and professional until I was informed my $7,900 move would now cost me $18,000. I had no choice but to pay since everything I owned was on their truck for a 3,000 mile move!
My goods were delivered on the day promised but that is the only positive thing to say about the delivery. The driver informed me I owed an extra $3,000 dollars bringing the total up to the $18,000 I mentioned earlier. Again no choice but to pay to get my stuff delivered. When the truck arrived the driver told me I owed another $79.00 and I refused to go get another money order so he backed off on that. He started to unload boxes and he and his helper refused to put them in the rooms indicated but instead very carelessly tossed them in my garage for me to deal with (crushed and torn boxes and mostly upside down). Then they began bringing in furniture.. dropped expensive dresser and busted leg off, nightstand and cabinet have baseball size holes in the back, corners busted off benches, they left screws off when assembling dining room table.. the worst part one of my tall bar stools and the bench for my dining room set are missing.. both expensive to replace. I highly recommend finding a real moving company and not left feeling violated like I am.

Move size: 2 Bedroom Home Service cost: $18000