First Choice Moving and Storage

This company is THEIVES.

I would not recommend this company to anyone.. I was having then move my stuff from Az to NJ.. First, when I got my quote it was-$1100.00, when they showed up after they started packing I was told the price went up to $1950.00. The guys were extremely rude.. Then I was told I would be given 24 hour notice for delivery. When I got called the delivery guy told me he would be delivering my stuff in 4 hours. They gave me no warning..

When my stiff got delivered, they broke my furniture, and all my tools are missing. They insisted on putting all my tools and my kids baseball bags in wardrobe box.. I thought ok.. Well, the box was never delivered. They opened the box, took out the baseball bags and delivered them but stole all my tools.. Almost $2000.00 worth.. I also noticed a few other boxes were opened and retaped. As I go thru everything I an finding more stuff missing..

I called and I keep getting told someone will call me back. No one had called me so I called 3-4 times a day. Finally I got a woman who emailed me a claim form to fill out but she said it's going to take a while to find my stuff.. I don't see these thieves finding my stuff or reimbursing me for missing items..…

Horrendous, unethical and no conscience.

Truck arrived late on scheduled pick up date with no communication made to notify me. Once the truck arrived, then had to wait for helpers to arrive since first crew bailed out last minute. Significant damages to my home were caused by the careless methods used by lumpers. The foreman then took no responsibility for the damages and accepted no responsibility for the cost of the repairs.  The cost of my initial estimate more than doubled once the truck arrived and I was told if I did not agree and sign the paperwork nothing would be moved onto the truck. The delivery of my items far exceeded what the contract time frame stated. No communication was made during that time to keep me updated. Messages left went unanswered.  An unauthorized $600.00 charge was made to my credit card following other charges. The office staff was not helpful in resolving this to have it removed. I had to call my credit card company to dispute the charge to have it removed.  I got less than 24 hrs notice that my belongings were going to be delivered while I was out of town and then told if I could not get back in time my things would be put in storage and I would be charged a storage fee and a re-delivery…

Professional & Peace of Mind.

I moved with First Choice Moving from Arizona to New York City my representative was Roxana Aragon.

I have to say this moving experience with this company was GREAT from beginning to end.

Moving can be very stressful and you really don’t know if you can trust all your personal belonging to people you don’t even know.. But Frist Choice Moving proved me that YES I can trust and I can have peace of mind moving cross country. I started talking with Roxana and she was very professional and patient with me explaining step by step and what I need to do since this was my first time moving.  She took the time and asked me what I had to move and gave me a fair price.

On the day of the move Rob and his crew showed up and they were all very nice and helpful Rob explain the whole contract and what I was signing for, I had more stuff that I had forgotten to tell Roxana and Rob explain that I would have to pay more because I had more items, he also was very nice and did a walk thru in all of my house and gave me a price before loading anything on the truck, in case I did not like the price I wouldn’t feel obligated to do the move.   We agree on the price and they stated working all the crew…

Run don't walk away from this company!

I had to book this move from 2500 miles away.

3 quotes including the final price up up up.

Beligerant and intimidating to my wife at pick up.  I should have fired them there.  My bad.

They would not return calls or emails after they had us.

Lied as to how long it was going to take.

Upon delivery would not take a 4# table off landing and mirror off the hook to take one dresser up one flight of stairs.  I also have a piece of someone else's furniture.

I have moved too many times and have had some spectacular moves with great people and companies. 

Run as fast as you can away from these guys!

My Last Choice Mover.

We were assured delivery would take 7 days. In fact it took 21 days. The foreman at pick up was quite rude and jacked up the price by $500. because of a few extra boxes. I got the feeling that this was quite a common practice and a scam often pulled. When delivery was finally made many items were broken and the driver informed me that my road bicycle was stolen on route. After full payment this company wanted nothing to do with me. E-mails  and phone calls are never returned. Please make this your last choice if you're considering a move.

Cannot say strongly enough:DO NOT USE THIS COMPANY.

The absolute worst moving experience ever.  We have mover across the country several times and have me peer had a complaint.  In the past we used the big national moving companies.  This time trying to keep costs down we used this one.  They were impossible to deal with.  We waited for our belongings long long, long after the due date. Our things were picked up mid-July and were finally delivered  late September. The managers were worse to deal with than the people who answered the phones.  The driver showed up at our house when we were out of town, said since he couldn't get in he was going to put our things in storage and would not tell us where he deposited them because we said we did not owe them any more money since they were so long after the guaranteed delivery date.  BTW, we told them we would be out of town at the time they finally decided they wanted to deliver our things. We flew across the country twice to meet them and they cancelled the delivery date both times. I can not say strongly enough DO NOT USE THIS COMPANY.  I have never reviewed a company before but this company is so egregious I thought it was worth taking the time to write about them. .

Awful.

This is by far and away the worst moving company I have ever used. It took one month to get my furniture from Denver to Seattle. I made multiple phone calls to the company to get an estimated arrival date. I think they must screen their calls because not once did anyone pick up the phone. I never received a phone call back either. I tried to email multiple times as well to no avail. When my things finally did arrive, the movers had lost the post and seat to my bike, broke an lamp and a decorative lantern. The men that actually moved the things in to my new place made the notes on the forms like they were supposed to. When I called and emailed about the insurance claim I again received no response. I have tried multiple times to get someone to talk to me, but it has been 9 months now and still nothing. Whatever you do DO NOT USE THIS COMPANY TO MOVE! You will regret the decision in the end.

Very poor service ..they should close down.

I am so angry ..  moved from LA. Miami on Dec.,2012    !st Choice Moving & Storage gave me very poor service .. They came to my home for an estimate.. Once I received and scheduled a date for the  move . I asked them to add the cost of them packing which they did and I agreed to the price.   On the day of the move they brought their crew to package my very beautiful furniture, they claimed after they were finished and took my staff  away that a mistake happened in the costing of the job even if I had an official quote and a signed agreement. I was blackmailed into price increase which I agreed upon simply out of  fear that they have total control over my expensive furniture..   I received my furniture in Miami and what I found when they opened the truck was totally devastating.. You have no idea how destroyed they furniture are, chandlers were broken, leather chairs legs were broken , tables that were just tapped together, Paintings had arm chairs  through them , missing art painting , dining leather chairs  torn ..  an a lot more    I have called them emailed them and, tried to speak to the owner no responses     I  am attaching photos from the move so they can speak for…

Entire shipment pilfered, damaged.

No matter what, DO NOT LET THE DRIVER LEAVE WITHOUT INITIALING THE WAYBILL FOR ALL ITEMS DAMAGED OR MISSING!! sounds sniplet - for a few items - but when the entire load has been compromised, the driver will be in a hurry and tell you to make a list, take photos and file with the insurance company.  WRONG!!,.  i FILED A POLICE REPORT WITHIN HOURS OF THE DELIVERY, SENT OVER 200 PHOTOS TO THE INSURANCE COMPANY, MOVING COMPANY, DOT, ICC, ATTY GENERAL OF ARIZONA (WHERE THE COMPANY IS OWNED) and got only acknowledgement but no serious effort to compensate,  Eventually, the credit card company I had used told me that none of that made any difference..the waybill must be acknowledged for each item at the time of delivery by both the driver and the patron.  Interesting that my driver, Eugene, said "I'm sure you don't want to sign off on these papers that your shipment was received ok."  I said, nope, I;m not signing anything, I'm calling the police.  Eugene said my stuff was damaged when it was transferred from another storage facility owned by the moving company to his truck.  Now, I don't believe him.  I was totally duped. The shipment was delayed for months and kept in storage (in the…

Worst company.

The guys came a day early to get our stuff so I thought great I will get my stuff so we rushed to Oregon.Our cost went up double he said summer rates which I should of been locked in to summer rates because I reserved this company a couple months in advance .. to find out they take it to the warehouse and unload it and reload it so of course your items are getting thrown around more than once. Then it took 18 days to get our stuff I called everyday and got a different story. We had to sleep on the floor and buy things to make it until this truck came. The worst part my mom is paralyzed and some of her stuff was on that truck. When the driver finally arrived and unloaded many things where broken my mom dresser mirror from 1956, a cabinet because they can't pack the truck right putting heavy items on shelves, and many family heirlooms were broken. So now I do a claim and I am sure we are out that money. With all of this I would of been better getting 2 UHauls, and some friends. The driver was nice and felt bad the things were broken he said they should of packed the truck better. Since I called USA moving and than it is First Choice and than it was NW Relocation. This was the worst…