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$ 4318
Interstate move average
11% less than market avg.
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Based on 26 verified moving reviews
  • Half of reviewers reported final charges above their initial quote or unexpected fees — most often for stairs and shuttle service. 50%13 reviews

    • They gave us a low quote - then when I gave them an exact list of what we had, they more than doubled the cost.

      1.0 Sharon L Bratcher Nov 05, 2021

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      Liars and bait and switchers

      Do NOT use Empire. They gave us a low quote - then when I gave them an exact list of what we had, they more than doubled the cost. Then when the company they hired showed up - 4 hours late (8 pm!) they raised the price another $4000! We felt stuck! It took two guys 9 hours to pack our truck so we had to stay up all night. :( The Empire sales people said it would take 5-8 days to deliver our stuff. But hidden in the fine print was a section that said they had up to 6 weeks - and they took 7 weeks to bring our stuff! So annoying. Overcharged, lied, and gave poor service and broke a couple items. Do NOT use them.

    • we were forced to pay in cash and charged an additional $900 on top of what we had reluctantly agreed to, before the movers would even begin to empty the truck.

      1.0 Philip Foust Feb 08, 2018

    • We had not added any items, and had taken 5 loads of goods to the Goodwill since the in-home quote.

      1.0 Robert Cunnington Sep 18, 2017

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      Fraud and Deceit and Lost in Transit.

      I received an internet quote on-line from Jacob Reed at Empire Moving and Storage. I asked for an in-home binding estimate and Empire Moving and Storage sent an employee to our home to take an inventory and provide a binding moving quote. The binding quote to move our goods from Renton, Washington to Alexandria, Virginia came in at $4624.60. We signed the contract and were given a date to pick up goods and a verbal estimate of two weeks in transit to Virginia. The movers showed up late in the day on August 24th, our back up move date. Immediately upon arriving, the mover, the same man who came to our house and did an in-home inventory, accused us of adding goods to the shipment and jacked up the quote an additional $1600. Of course, he didn't even have the contract with him and had to ask me to pull up the contract on my computer and send it to him. Yet he knew I had more than he quoted, without having the contract. We had not added any items, and had taken 5 loads of goods to the Goodwill since the in-home quote. I told him that one of two things was going on here, either he was very bad at estimating or they were doing a classic bait and switch. I would not sign the increased…

  • Some reviewers reported damaged belongings or missing items during the move. 46%12 reviews

    • There were several damaged items such as a bookcase, box spring, and wood furniture with scrapes so large the piece was completely damaged.

      1.0 Michele Nov 21, 2016

    • Multiple items were damaged including a bed which is totally in-repairable, a brand new TV, and several items that can't be replaced.

      1.0 Gretchen Jan 22, 2017

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      Completly undewhelmed.

      This company was a total let down. We got quoted at close to $3000, on moving day after all was said and done it came to over $4500 the sales person that dealt with my husband was rude and claimed that we had not informed the person who quoted us of all that we had. Over 90% of our items were boxed by us, and my husband fully disclosed what we had in our house. We had no choice but to pay in order to continue with the move. The two men who moved us were very nice, but once they collected our items we had no contact with anyone. Our items were "missing" for almost two weeks. Multiple attempts to contact empire and "Jon Allen" in order to get an ETA on when our items would be delivered to us resulted in silence. Emails if responded to said that they would "check on it". No one ever got back to us. Finally on Thanksgiving day someone called and said that our furniture would be delivered the next day. They set up a time between 10AM and 1PM. Our items did not arrive until close to 4PM. Multiple items were damaged including a bed which is totally in-repairable, a brand new TV, and several items that can't be replaced. Boxes that were labeled fragile were upside down and when turned…

    • There was so much damage to our things that I can't even begin to list it all.

      1.0 Stephen Allen Feb 22, 2018

  • Some reviewers reported difficulty getting updates, unanswered calls, or poor communication. 42%11 reviews

    • them not answering emails or returning phone calls you make to find out the status of your delivery

      1.0 Craig Oct 14, 2016

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      Worse moving company in America.

      Empire's "moving consultants" are very helpful and friendly, until they get your deposit. Then your nightmare begins. They lie about when they're coming to pick up your stuff. When they arrive, you discover they underbid your job to get your business, and force you to pay the higher amount or they leave you stuck without a mover at the last minute. That higher amount is overstated (in my case, they overstated my volume by at least 10%). Then you're kept in the dark, with them not answering emails or returning phone calls you make to find out the status of your delivery. When my things arrived -- nine days after my desired date -- I discovered that Empire had been extremely abusive to them. Several items have obvious physical damage immediately. As I began unpacking, I discovered more damage. It's beginning to look like they dropped almost every one of my boxes, some many times and from great heights. Because my new location can't accommodate a large moving van, I hired local movers (at half the price Empire wanted to charge me) to complete my move. The local guys were friendly and competent -- the exact opposite of every Empire employee.

    • I finally found out my delivery date when a driver called me from Dallas and said he would be there in two hours, which I wasn't prepared for.

      1.0 Jeffery Gerritt Dec 25, 2017

    • I cannot get a hold of anyone nor does anyone call me back

      1.0 Natalie Hoban Sep 12, 2017

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      My move.

      All of my things are with this company they seemed great until they got my money but nine days later my things are in the originating state I cannot get a hold of anyone nor does anyone call me back they are holding my household goods hostage for whatever reason upon looking at the paperwork it is incomplete and very unclear and my moving estimate just about doubled in their defense I probably had more things than I thought but double?? the company who brokered this deal is coast to coast I can't seem to get in contact with them either! do yourself a favor use someone else!

      I REPEAT DO NOT USE COAST TO COAST OR OR EMPIRE MOVING UNLESS YOU LIKE TO BE SCAMMED.

  • Some reviewers reported late deliveries or missed delivery windows. 38%10 reviews

    • it took me over 3 weeks to give my belongings delivered to my new address

      1.0 Jill Reynolds Oct 13, 2016

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      Long Distance Move.

      This company was a disaster!! I will encourage everyone to shop around. I was quoted a price after a phone inventory, then when the drivers showed up to load up my belongings (with very little notice) the price was doubled. In short, it took me over 3 weeks to give my belongings delivered to my new address. When my stuff arrived one table was completely broken, other items have sustained damage due to the furniture pads being torn. After the drivers have left and I had time to inventory my belongings. I have noticed I was missing a box with designer handbags missing. Prior to the driver leaving, I asked him about the damage my belongings had sustained he basically told me it wasn't worth the time to file a claim, because they force you to right your stuff is only worth 60cent per pound. The company lacks communication with its customers. I had to call to find out what was going on. When they say they are going to call you back, they never follow through.

    • I did not hear back from the company till date (Nov 1st).

      1.0 Murali Ramesh Nov 01, 2017

    • We received our stuff 2 weeks after promised.

      1.0 Tbnu Oct 01, 2017

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      2 weeks to receive our stuff, $3K of tools missing & broken furniture.

      What a nightmare. The movers were very unprofessional and inexperienced (only a few items wrapped appropriately). We received our stuff 2 weeks after promised. Our tools (chain saw, multiple bags with hand tools) disappeared. Couch and tables scratched. Shelving unit and a dresser completely destroyed. It has been 2 months since we filed our claim for the crappy $0.60/pound insurance they offer. Have yet to get a response and no one is answering our calls. AVOID AT ALL COSTS. Other positive reviews likely from their own employees.

  • Some reviewers praised the moving crew for being professional, polite, and helpful. 35%9 reviews

    • Isaac and his team were hardworking and made something stressful fun and easy.

      5.0 Laura S Nov 23, 2016

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      I Wish There Were More Stars.

      We moved with this company. I wish there were more stars. My husband and I have moved across the country twice and have had subsequent moves within the midwest. I wish we could say we know nothing about moving, but it is quite the opposite, we know far too much.

      In the past movers have over promised and under delivered. We were told exactly what to expect before we agreed on a price and reserved our date for pick up. Isaac and his team were hardworking and made something stressful fun and easy. Reyna and Vanessa were patient and helpful. Overall this company exceeded our expectations. The positive attitude of everyone involved made for an experience unlike any other movers we've ever used. Their speed in expediting the move impressed me. I plan on recommending the entire coordinating team and company to any of my friends.

      I am truly grateful.

    • They were all outstanding and understood their duties.

      5.0 Richard Knowles Nov 17, 2016

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      Outstanding Coordinating.

      I had to move very few belongings with very little notice. I chose Empire because I was impressed with Mr. Kingmans attention to detail and professionalism. He guided me through this and made my daughters start date comfortable for her. I was on a budget but I've also been alive for 53 years so I'm far from a dummy. I was quoted very low prices from companies. Some were cheaper than a thousand bucks and I didn't even waste my time with them. I was given a price that I felt was fair and promised a $75 dollar rebate for this review if my daughter was happy with the service overall. I interacted with 9 employees total. I met a total of 6 and spoke with 3. They were all outstanding and understood their duties. I'm an aviation coordinator for ** and I wish I had some of these guys on my team working beside me everyday.

    • The moving team was on time and very friendly

      5.0 Amanda Mar 31, 2017

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      Excellent Experience.

      I was nervous about using this company after reading the reviews on this site, however, I've had an amazing experience. I worked with Daniel and he was fantastic to work with. It turns out they underestimated the volume of my move, but they stuck by the quote, so I was actually undercharged for my move. The moving team was on time and very friendly. I'm really glad I went with this company. I will update this after delivery.

Review summary

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27 reviews

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Reviews

Jayleen Duarte
Sep 03, 2021
Long-distance move from Riverside, CA to Las Vegas, NV

The worst

MAKE SURE TO READ INBETWEEN THE LINES OF CONTRACT WITH THIS COMPANY. Strongly do not recommend. I would give zero stars if it was an option.

Move size: Studio Service cost: $1900

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Nick Johnson
Mar 16, 2017
Long-distance move from Denver, CO to Jacksonville, FL

Great moving company.

They arrived today , did an awesome job on packing and wrapping today. will keep review update after delivery, but its looking great for now.

Move size: 3 Bedroom Home Service cost: $2750

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About Empire Moving and Storage

2.7 from 27 reviews · Palo Alto, CA movers

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Empire Moving and Storage has registered their account, so they will be able to see and respond to your reviews publicly.

Their address is 999 Commercial St Ste 266, Palo Alto, CA, 94303, but movers usually cover a much larger area.

Licenses & Certificates for Empire Moving and Storage

Empire Moving and Storage must be registered with the California Public Utilities Commission and must posses a valid CAL-T number in order to operate within the state. Movers must also be registered with the FMCSA to perform interstate moves.

To legitimately perform interstate moves, moving companies must be registered with the FMSCA (Federal Motor Carrier Safety Administration). Click on the Empire Moving and Storage license numbers for the government record information:

ICC MC number: 436890
(Interstate Commerce Commission Motor Carrier number)

US D.O.T.: 1045050
(US Department of Transportation number)

Local State License: not provided

Want more detailed information on licenses? See our detailed guide on moving company regulations here.

What is Empire Moving and Storage cost for interstate moves?

From 11914 reviews of people moving long ditance, we concluded that the market average costs are around $4858 when moving long-distance.

For Empire Moving and Storage, we estimate that their average long-distance moving costs will be around $4318, based on 23 long distance moving reviews.

This could mean that long-distance moving services costs of Empire Moving and Storage for moving between states is cheaper with about 11% from the market average.

Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed Empire Moving and Storage. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

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Community testimonials, ratings and consumer reports on Empire Moving and Storage - a professional company located in 999 Commercial St Ste 266, Palo Alto, CA, 94303. Discover Palo Alto, California moving companies.

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