Elite Moving & Storage Inc

Absolute worst moving company ever!!

This company is THE ABSOLUTE WORST moving company ever!! DO NOT USE THIS AWFUL MOVING COMPANY!! THEY ARE THE WORST!! TOTAL RIP-OFF!!

Elite moving company located in Las Vegas, Nevada cannot be anything further from elite!! This moving company is the worst; repeat the ABSOLUTE WORST moving company in the USA. They made our cross-country move absolutely horrific!! These people trick you with a polite sales person and then they screw you royally!! They lie, cheat, steal, damage and destroy!! They picked up my goods for a cross-country move & caused damage to my home on that day. I did not hear from them for several weeks. I called and asked where my possessions’ were? I was told they were in an undisclosed storage facility still waiting to be picked up for transit. Really?? I was told I would be informed when they were in transit and be given 2 days notice when the goods were to arrive. Over 6 weeks later, I was finally called on a Sunday night at 8pm and they said they would be there 10am the next morning. I had explained to them over & over, (beginning with my first call – the first mistake) that I was moving into a condo and had to notify the building when I would be moving in.…

BEWARE!!  From start to finish this was the most unpleasant experience I have ever encountered!  Quote was way off and when they got to home to pack they said it was going to be nearly double what was quoted.  There was confusion at time of first payment and they held up our household items so we finally received part of our shipment in 22 days.  The moving people that unloaded were a joke!  They were throwing things around with no consideration of damage!  They did not set anything up and just dumped everything in the middle of the livingroom.  Boxes were missing and they were the most expensive items that we were shipping like jewelery and a baseball card collection.  Very unprofessional and totally lacking any customer service skills.  Stay away from this poor excuse for a moving company!!

8 months later and I'm still upset enough to write a review..

There aren't really any 'good' options for a move but I assure you that this one would be a choice worse than most. After researching, I felt that Elite was the lesser of all the evils and actually thought "so they might break a couple things but how much damage could they really possibly do?" If only I had known..

I was extremely detailed in my item list. Because I had read so many horror stories, I painfully and meticulously hand-measured every single box, calculated each box's cubic feet and confirmed the total via email with Sinbad on multiple occasions, updating him if the cubic feet changed at all as I packed. I was determined that this price gouging scenario would not and could not happen to me. After my most accurate update to Sinbad (days away from the move date), I signed the contract. Sinbad had been very nonchalant about my cubic feet updates and I later found out why - he hadn't updated anything appropriately at all.

When the movers arrived, the quote turned out to be inaccurate and I had to pay $1,200 additional, which was 33% more than the quote and contract that I signed. Their excuse was that my furniture must have been exceptionally large. My furniture is of…

Charges triple, late, many damaged items.

Horrible! Do not use Elite Storage of Vegas! They over charged cubic feet and they extras here and there. 750cft cost $5,000! They had 30 days to deliver and were still 20 days late! Horrible customer service - no answers, didn't know where the driver was, never returned calls then. Boxes were ripped, smashed, WET, items inside broken - table legs broken, lamps broken, end tables broken - they didn't even deliver to the door - they wanted an extra $600! In order to retrieve belongings had to bring cash or check! Insurance company they use is a fraud too! They want developed prints of damaged goods and all these forms printed off and sent. Again do not use - run, rent a Uhaul, but run from theses guys! Elite Moving out of Las Vegas sucks!

Bad business!

Well I thought I interviewed this company thoroughly. I have a father and three brothers, all retired military and I have had professional movers for almost all my moves. Elite moving & storage out of Las Vegas was by far THE worst move I have had. I did a telephone inventory of my household goods with Jennifer, was feeling no stress about the company/price and all. When the packers arrived I was quoted DOUBLE the original price!  When we finally received our stuff it was a sad moment. If something was not bent or broken it was just missing. They had packed heavier boxes on top of smaller boxes. Oh, after we were packed and movers we gone I found 1 of my lamp shades in a black trash bag! We brought that with but it didn't matter b/c the matching lamp shade never made it to new house. The glass in serveral pictures was broken, vases were broke, some of my everyday dishes were broke. They had put tape on things they shouldn't have as the tape pulled the paint off when I removed it. All my treasured items from around the world look like they barely survived an earthquake! Several nonreplaceable antique just wrecked! The van driver that brought our stuff, Lloyd, was nice and I could…

Arizona to Chicago.

RUN FOR YOUR LIFE. This by far was the worse experience I ever had. This company pitches a good sale but when it comes to delivery, they lie steal and don't deliver. I was quoted one price then to be told at time of pick up price was doubling when I was ready to leave for moving out of state. They got you! With nowhere to turn at that point you are stuck with these liars and cheaters. Then to be told I would receive my things in 2 weeks, that was a real joke. I didn't receive my damaged missing items for 10 weeks into my move across country back to Chicago. No bed, no clothes nothing. Don't bother calling them either because you will only get frustrated and make yourself sick over this. Also, Jennifer the salesperson will pitch you a line like she is selling you her heart and soul-don't fall for it. She is a SCAM ARTIST! They either put you on permanent hold or just tell you the truck is in route. This by far was the worse move ever! This company should be shut down! How the BBB could allow such fraud is beyond me!

DO NOT USE Elite ervices - 0/100.

- Overall comments : A BIG NO NO!! We absolutely DISCOURAGE anyone from using services provided by Elite Moving and Storage, Inc. [RATING: 0/100]. It took 29 days for our shipment to arrive, 3600USD, Bad customer service, Rude salesman and manager, glass furniture left with plastic tape attached to it, super non punctual, no concern! They started their services as ELITE MOVERS COMPANY, but by the time our shipment got to New York, we learnt that they had re-contracted our shipment to a completely different company. - Office Staff extremely rude. We feel bad for all the workers/labor who work for these companies coz they are super nice and friendly and hard working people. - Professional ONLY until business was given to them. - TIMING, Date: Pick up time was delayed by 7 hours. Delivery time window between 12-4pm. They did not arrive until 8pm!! Seriously 8:30pm? When I requested that shipment be made the following day because we could take shipment during the day (my apt is not well lit - I just moved in), they would not budge. The movers unloaded and did not leave until 1:15am!! Is this professional? Overall, It took 29 days for our shipment to arrive from LA to NY. - Our…

Stay Away.

The seller was very adamant is showing me how great they were and how no complains have been posted to the BBB. She failed to mention they have NUMEROUS complains with the US Department of Transportation.

The pick-up was uneventful, eventhough I should have been a little suspicious when they showed up in a truck with a paper wign taped to the side!!

The foreman told me to contact them 2 weeks prior to my delivery date to make sure everything was in order and that that way I was going to have my household in Indianawhen I needed it.

I signed papers (you know, sign here and here, when you are exhausted and not paying attention) and what they are making you sign is a disclaimer that they are not responsible for anything!!

The date you give them for delivery is actually a time-reference as they can take up to 30 BUSINESS days to deliver your goods (but NO-ONE tells you that when they are sweetening you up to pay more than for the other movers because they are soo "professional" (Ha!)

They do not respond by phone or email and we are on day 14 after "my scheduled delivery date", I'm renting an empty house, had to buy a news bed and a table as not to eat and sleep on the floor and…

Watch out for this moving company.

This company started out alright, but went down hill once they obtained my items. They held onto my items for 9 days before leaving Nevada. I waited 16 days to receive my stuff. This is not what was told to me by Suzie. The driver who was very hard to ynderstand because of the language barrier. He called me 24 hours in advance of delivery, like I was told. I then adjusted my plans to leave my sister in laws wedding early. Once I left I got a call that the driver would not be there until the next morning. They had no compassion for my time. It was all about them. Sunday morning, I got the call while at church to met him. Along with my Pastor and few other members that came to help me get my stuuff. The driver was very rude. He was more worried about the money than getting my stuff off the truck timely. We had to help unload the truck. I called the company to express my dissatisfaction. They just don't care. It took 30 minutes to get an apololgy. If that's what you call it.

Reading the Fine Print Will Not Save You.

Upon having recently finished my dealings with Elite, I can safely say that even though people tell you to read the fine print, this is a company where doing so will not make the experience any better. To start, DO NOT, under any circumstances believe the quote they initially give you. My fiancé and I were originally quoted $1400 at the beginning of the process, so we made sure to save at least $1800, just in case, and it was a good thing we did. On the day of pickup, the foreman showed us the space we would be having in the truck and it was unrealistically small, especially considering that we told them in advance that we were coming from a large 1-bedroom apartment, and they guaranteed us that the space they quoted us for would be enough. It also did not help that we were constantly badgered for a tip before they were even done with the work.

Outside of that, the services themselves, in terms of disassembling and properly packing and moving our things, were exceptional, and we were impressed with the speed in which the job was completed. Unfortunately, our quote jumped up due to things such as an extra elevator fee that they charge you, as well as something called a "long…