Element Moving & Storage

We were extremely satisfied with our movers; Jose, Chris, and Jorge.  They arrived on time and were very professional throughout the entire move.  We had items which were being moved to our new place, donated to a local charity, and being placed into storage.  The guys quickly coordinated which items were going where and the order in which they would be placed in the truck and delivered to the desired location, and moved them in an efficient manner so that no additional unnecessary charges would be incurred.   As the movers charged by the hour, Jose identified when the clock started and stopped. They took care to protect the walls and floors at both our old and new homes, and identified property we owned with preexisting damage before they moved the items. Lastly, all of our property made it to our new place and storage unit in the same condition as it was in before the move.  We would recommend Jose, Chris, and Jorge to anyone, and will definitely be using Element Moving's services again. .

Service cost: $485

My experience  Element moving company has been very unsatisfactory and stressful. Before they received my business to make the move from Texas to Maryland, they were all good ,called me numerous times, followed up with me etc. Once I had signed up with them, everything went downhill. They gave us the name of driver and phone number , who never carried our trailer, so we couldn't contact anyone. They provided no cell phone or any other number for emergency contact. Our shipment was delayed by 4 days. Even then they didn't have the professional movers to deliver. The driver had 4 guys from Craigslist come out, which was outrageous given the number of incidents that happen with Craigslist person. They never returned our calls. Their customer service is unreliable and so is their delivery service. I strongly suggest to go with more professional service even if they will charge you more. The money you saved is not worth the stress.      .

Service cost: $7494

Element moving proved to be a great experience all around. I move about once a year so I've used a lot of different companies. This is the first time nothing got broken or scratched. The movers (Richard and David)were friendly, gentle with my stuff and moved at a fast pace. They were professional and experienced. I spoke with Donna in the office and she was also friendly and very helpful. I called on short notice and she made sure that I got moved on time. I would highly recommend this company for your move. I will be using them for my next move!

Service cost: $175

Element is the worst moving company ever for moving more than just around the Dallas area.

They showed up over 1.5 hours late without calling to inform us, threw soda cans on the ground allowing soda to seep out onto freshly cleaned floors, ruined items by using so much tape that it is impossible to get the tape and residue off later. On the phone they give a moving time frame that is drastically unrealistic and don't let you know they are off schedule until you call them. They are very poor at returning calls. You will have to hunt them down by calling six times in one hour.

The customer service is worthless.

They also CHARGE 25% MORE THAN THE QUOTE the day of the move, once your stuff is already on the truck.

Absolutely horrible service. Did not reassemble what they disassembled. Left some of our boxes on the truck, drove off and we had to hunt down the driver to get him to bring the extra boxes back.

AVOID AT ALL COSTS!

There is a reason they are not a Better Business Bureau backed company.

Service cost: $5000

The crew was scheduled to arrive between 8 & 9 am. They arrived at 8:20am.
Both members of the crew were professional and very safe. All of my scheduled items were moved without incident.They took the utmost care of my moving items.
The crew completed the move in 2 hours & 45 minutes, which was earlier than scheduled. I am very pleased with the results of using Element Moving & I am very happy that I chose this company for my moving experience.

Service cost: $215

We moved from Dallas to Portland. Overall, I recommend the company.
PROS:
Incredible communication. I never had a problem knowing what was going on.The lowest quoted price of any company.They made all their "time windows" which were at most 2 hours.

CONS:We did a phone quote. We were charged for an additional 100 sq. ft. Not a big deal, but see below for more info.They broke a stair. Although they came back and fixed it later in the afternoon, I was the one to bring it up at the end of the loading part. Otherwise, I think they would have left it broken.


QUOTES:
If you get a phone quote, know that these are never reliable. However, when they packed our stuff in the truck, I'm almost positive our stuff came in UNDER the quoted sq. footage. When I asked why they charged me the extra 100 sq. ft, the mover simply said, well the whole truck is 1800 sq. ft. But they never measured. If I was to do it all over again, I would have made them get out a tape measure in front of me.

CONCLUSION
So, I'm tempted to give them a poor rating for honesty, but I can't confirm for certainty that the square footage wasn't what they said. Regardless, they still came in cheaper than most other companies. Just don't be afraid to push when you don't understand something and ask a TON of questions before the movers actually come to make sure you know what you're getting into.


Happy moving..

Service cost: $3100

I was so stressed about moving and was so frustrated. I did a search online and found element. From the moment I heard my sales rep,s voice I felt such at ease. She was very thorough, virtuous and so helpful. The crew arrived right one time on the day of my move and did an great job! They worked hard, did not complain at all and kept moving til the job done. The total of my job ended up being less than what they quoted me which my sales rep prepared me really well for. It was just a great experience and I highly recommend element moving to anyone!

Service cost: $300

When it comes to reviewing my experience with Element, it is tough to decide where to even begin.  With most online reviews, there is something about the company that goes above and beyond that you'd like to point out, but with Element, it was simply everything.  From the care and precision that went into packing and wrapping my belongings to the timeliness and orderliness throughout the process, everything was great. These guys were quick, careful, and most importantly honest.     During my "day job" I have regular interaction with moving companies all across the country and I can tell you first-hand that many of these companies have one or two very friendly and helpful sales agents, but the rest of the company staff isn't anywhere near as friendly, helpful, or trustworthy.  With Element's staff, this is NOT the case.  Everyone from the owners to the drivers/movers and everyone in between went out of their way to make my entire moving experience as easy as possible.  I know there are plenty of moving companies to choose from, but I have yet to deal with one that as more reliable or honest than Element Moving.  Thanks again for everything!  .

Service cost: $999

Without a doubt if I ever need or know someone that needs a mover I would highly recommend this company.  My movers were Willis, Caesar and Roberto and they couldn't have been nicer or more efficient.  They came on time, asked me a couple of questions and then they got busy and didn't stop until they were done.  Nothing was broken or damaged. I was amazed at the speed that they worked and how organized and well mannered they were.  If I had a concern, they stopped and answered my questions without acting annoyed or bothered.  From the moment I talked to Jeremy at the office until my things were delivered I had an excellent experience.  The quote that was given to me was higher than I actually had to pay so of course this made me happy too!   Once again I am extremely happy with this company and wouldn't hesitate to mention them to anyone that needs to move.

Service cost: $960