Dedicated Van Lines

[NAME EDIT] at Dedicated Van Lines contracted our move to LA Transfer and Storage, and the pick up day went terribly. I told [NAME EDIT] about the issues we had and he promised that he would work with LATS to make things right for us. Around a week after we arrived in AR we found a house to rent so I alerted [NAME EDIT] of our new address. He told me that he would get our delivery scheduled with LATS and in the meantime he would obtain a detailed inventory from LATS to help with my concerns about some items possible being left off of the moving truck. I waited a week, assuming that [NAME EDIT] was working on a deliver schedule and inventory for us. When I contacted him again he couldn’t even remember telling me what he would do, and did not have any updates or documentation for me. That happened again the following week so I reached out to LATS myself, only to find out that [NAME EDIT] didn't call them and they were estimating at least another 2 weeks just to schedule our move due to them running out of trucks and drivers. It was almost a month before we got our delivery scheduled, and it was a full 49 days between pick up day and delivery day. [NAME EDIT[ started ignoring my calls when LATS continued telling me that they couldn’t schedule our move yet. He used religious holidays, family issues, and anger with LATS as a smokescreen whenever we touched based for the few minutes he would give me. He hung up on me multiple times and he never once produced any reliable information. It became clear that [NAME EDIT] had abandoned me and my family when he quit answering my calls, texts, and emails. That was a full two weeks before I got a guaranteed delivery date from LATS. I am working with LATS separately to resolve issues with them. I have not heard from [NAME EDIT] once since he abandoned us. This move was a disaster on multiple levels, but it was made much worse because of Ryan’s poor communication and ignorance. DO NOT TRUST [NAME EDIT] at Dedicated Van Lines with your family's well-being, he does not care about his customers at all!!

Move size: 4 Bedroom Home Service cost: $10000

Do not use this company. Ryan Gold uses deceptive and fraudulent business practices by falsely advertising as a mover when in reality he is a broker who hires third party moving companies (that are not properly vetted) to facilitate your move.

I hired Dedicated Van Lines in November 2021 to move my goods from California to Washington DC. I believed Dedicated Van Lines was going to be in charge of my entire move as they present themselves as a full-service moving company on their website. A third-party company picked up my goods in California. They arrived significantly later than expected and did not have the adequate supplies to pack my goods. For instance, they used damp/dirty towels that I had been using to clean my apartment the day of my move to wrap my TV and desktop computer because they did not have moving blankets to wrap fragile items. When it came time for payment, they also disputed Ryan’s contact, stating that I owed them more money than indicated on my contract and that Ryan was stealing money from them.

I contacted Ryan TWO WEEKS after my goods were packed in California, simply asking for an estimated delivery date of my goods, and it took him over a week to respond to me. He kept acting like I was being demanding and unreasonable for simply asking for an update. To be clear, I wasn’t pressuring them to hurry up and delivery my goods—I just needed to ensure I had an estimate of when my goods would arrive so I could reserve my freight elevator and ensure I could take the time off work to be available.

A separate third-party moving company hired by Ryan delivered my goods. The first load of items they brought into my apartment included a box of goods that DID NOT belong to me—I could tell immediately because it was packed in a different type of box than all my goods were packed in. The sticker had another woman’s name on it and when I told the mover, he seemed skeptical that it wasn’t mine and agreed to take the box back to the owner. At this point, I have very little faith that that box made it back to its actual owner because I am missing approximately $1,200 worth of household goods and nobody—not Ryan, the company from California, or the delivery company in DC—has been able to locate the goods or reimburse me for the items. I think they probably just get rid of them or take missing items for themselves because it is cheaper to pay the claim (which they have yet to do) than put in the work to ensure the goods make it back to their rightful owner.

After trying to get in touch with Ryan several times about my missing goods, I told him via email that I would be leaving reviews about my experience working with him and filing a complaint with FMCSA. No surprise, this got me a response from Ryan where he told me, “An experience of itmes (sic) being missplaced and needing to be located isnt something that is special to your case or our company” as if that matters….? I am very understanding that things get lost, but his lack of responsiveness, assistance facilitating the claims process, and deceptive business practice are extremely problematic. Ryan has stopped answering my calls, texts, and emails, telling me to work with the moving companies directly, which is getting me nowhere because the delivery and pickup companies HE CONTRACTED OUT are both pointing the blame at each other.

If Ryan is going to act as a broker, he should see his commitment through the claims settlement process but he has gone completely MIA for me. Do not use this business. There is nothing more disheartening than trusting someone with all your good, them losing them, and then them gaslighting you into acting like you’re being ridiculous, unruly, or difficult to work with when trying to right THEIR wrong.

Move size: 1 Bedroom Home Service cost: $4250

We originally picked this mover because of past good reviews. Clearly, something has changed with the company since after a month and long text conversations they refuse to do the bare minimum to make things right for a move that went horribly wrong.

A month ago my wife and I moved from Virginia to Illinois. We've moved a lot over the years and this time purchased "White Gloves Full Service Packing".

Almost every day we checked, double-checked, and triple-checked all the details via email, phone, and text. This includes letting Ryan Gold know that the DRIVER expressed concern over the packing task resources when he called us the day before the move.

Moving day: No packers, limited packing supplies on the wrong sized truck. My wife and I had to pack four entire rooms in just a few hours, jeopardizing making our flight to Illinois.

A month later, still no refund for the services not rendered, just a complete runaround. Moving day was hugely stressful, my wife had just lost her father a short time ago and had a personal health scare.

We asked for the absolute minimum...a refund of the packing services. Dedicated refused, finally telling us to quit asking or their legal department would pursue harassment charges.

Do not use this mover...if *anything* goes wrong, they will not do anything.

NOTE: I'm sure Ryan will provide an "official company response, saying they DID offer a refund. They did...after deducting the packing materials *we* used to pack because there were no packers. Not only were there no packers, but the truck did not have enough packing materials and had to go to Lowes/Home Depot to get more...not enough more and we had to pay on the spot for the materials and two unskilled laborers who arrived late and left early and were more a hindrance than a help.

Once I began posting my experience with Dedicated Van Lines, the company tied the less-than-full refund to the deletion of the reviews. I pledged to remove the review *after* they sent the refund because they are completely untrustworthy. They refused.

The full refund would have been less than $700 dollars, They have fought and lied over a pittance...that's what kind of company they are.

In addition, because the logistics and truck size was totally screwed up by Dedicated, our household goods had to be loaded on a small truck, transferred to a semi, transferred to a small truck, and then unloaded into our house.

Unsurprisingly we have many broken and missing items due to the extensive handling.

Seriously, contract with *any other* mover than Dedicated.

Move size: 4 Bedroom Home Service cost: $11000

I'm happy to report (as promised) that the move went as expected and as planned. I moved long distance with them from Appleton Wisconsin to Marietta...They provided free mattress covers and tv boxes as well as 45 days free storage since my new place wasn't ready until mid January. I finally am all unpacked and settled in. This was my first long distance move and did not know what to expect. My representative at the company was Taylor and he was very informative and attentive to my needs (which were, I admit, overbearing at some points). But, in my defense, moving is stressful. Very Stressful. All in all I was satisfied with my experience and would recommend taking your time and researching your mover like I did so you don't end up with one of those movers that holds your stuff until you pay lots more money. Dedicated van line moving company didn't raise the price at all. My quote was $2,500 and with tip I ended up paying $2300.

Move size: 2 Bedroom Home Service cost: $2500

Can I just say what didn't go wrong? Being lied to that Dedicated would be delivering our stuff on their truck and just our stuff. Then the night before all of the sudden the truck is stuck in NY so he had to hire his best buddy who has great ratings. Ummmm no because you can't even find a website on them. Lost so many items including a $500 painting because we made the mistake the of saying it was expensive and one of a kind - guess stole it to sell it. Missing huge top of desk, leather coat, 2 fabric bed rails, coats, backpacks and ALMOST all of our furniture and goods were damaged!!!! Mike Levy said let us wrap everything so ok, guys who showed up charged $300 extra to do so (Quality Moving Services Inc.) and charged another $2600 or so on top of that. Let's just say they wrapped our furniture in plastic trash bags which broke through and scratched and damaged almost everything! Boxes were crushed - dropped and tried to tape back together. BEWARE and please use someone else to save yourself from this awful headache and stress. Oh and when I found out Mike sold us to Quality, I immediately wanted full insurance but oh wait, no he couldn't do that because too late or some BS.

Move size: 3 Bedroom Home Service cost: $6506