Dachser & Kolb

I was under a lot of pressure, it had to be done quickly, "better yesterday than today". Mr Christian Matt, my clerk, made all my wishes possible - despite a very narrow time window - even though the goods I transported only consisted of a small pallet. To put my mind at ease, he also took a photo of it at the end. I was just overwhelmed by so much courtesy. Dachser & Kolb can only be congratulated on such an employee. But the other employees also deserve praise. All nice and friendly. I felt very well taken care of, also in terms of the price-performance ratio. One can only warmly recommend this company!

Move size: Partial Move Service cost: €198

We moved from Upper Bavaria to the Rhineland and were completely disappointed by Dachser and Kolb. The "planning" and implementation of our move was a disaster. The specified schedule was not adhered to, nor was the work carried out to the end. When the on-site subcontractor noticed that he couldn't get by with the sum agreed with Dachser because dachser & kolb obviously made the wrong calculations, he simply ended the work. Days later, after we had to do our own work, part of the work was continued. We unpacked 130 of 200 boxes ourselves, lamps that had been dismantled from a ceiling height of 4m could suddenly not be reassembled to the same ceiling height because there was not a sufficient ladder and "you can't mount lamps at such a height as a matter of principle" For all shortcomings were then given such outrageous excuses. Almost all the boxes were not labeled correctly and were therefore wrongly put away because they were unpacked by other employees. Despite the online inspection, for which we traveled extra, too little loading volume was calculated so that part of our furniture had to remain on site and was only delivered four weeks later, but this additional volume was still invoiced. We have put a lot of effort into the furniture list and the layout plan for both the old and the new apartment as support and are bitterly disappointed, especially with regard to the lack of understanding and goodwill of the Dachser & Kolb company. To make matters worse, there was damage during the move of over €700, which we are now supposed to be replaced at a current value of €90, partly because we allegedly reported some damage too late. But some of the goods to be moved are still weeks away remained at the old place of residence and the majority of the boxes had to be unpacked by us one by one, the question arises as to how the damage and loss of removal goods should be noticed earlier?!?Despite the great annoyance and weeks of frustration we had with the move Nothing in this review is exaggerated or subjective out of anger, no matter what the company Dachser & Kolb replies to this entry here.If you make mistakes, you should also admit them and react accordingly. PS The €90 insurance regulation only applies if you commit to deleting entries like this one. PPS Last but not least, a compliment to the kitchen team, they did a good job.

Move size: 3 Bedroom Home Service cost: €13000

The inspection and cost estimation took place online via WhatsApp, which was very structured and easy to use. Dachser & Kolb works with partner companies, which is why we were a bit curious about what to expect. On the day of the move, 4 young men (from India/Pakistan) with 2 big sprinters showed up punctually. Packing, loading and unloading was perfect! Carefully, thoughtfully and quickly. And for the move from 53340 Meckenheim to 77974 Meissenheim (355 km) also inexpensive.

Move size: 2 Bedroom Home Service cost: €2500

I would like to express my sincere enthusiasm and satisfaction with the company Dachser and Kolb from Kempten. I recently had a move from Munich to Berlin and decided to use their services - and I'm so glad I did! From the very beginning, Dachser and Kolb were characterized by professionalism and a friendly, open-minded manner. The staff I came into contact with were extremely helpful and patiently answered all of my questions. They kept me well informed about the whole moving process and provided me with a detailed schedule which was followed. The team that made my move was just fantastic. They were punctual, courteous and worked together efficiently. It was evident that they had extensive experience and treated my belongings with care and respect. There was no damage or loss whatsoever, which calmed my nerves and left me with complete confidence. The smooth handling of my move made the whole process so much more enjoyable. I was able to concentrate on settling into my new home while Dachser and Kolb did the rest. Entrusting this company with my move was definitely the right decision. In conclusion, I can warmly recommend Dachser and Kolb. Their professionalism, friendliness and reliability made a lasting impression and should I ever plan to move again I will have no hesitation in using them again. Thank you for making my move a hassle free and positive experience!

Move size: 2 Bedroom Home Service cost: €2300

Absolutely outstanding service from Dachser and Kolb! I have had the pleasure of using their services for my move and am completely delighted. From the start I was struck by how promptly and efficiently they responded to all my inquiries and concerns. The team was always friendly and professional, which made the entire moving process incredibly smooth. I was particularly impressed by the transparency of the prices. No hidden costs, no surprise fees. Everything was communicated clearly and fairly from the start. This created trust and gave the company a high level of credibility. The actual move was then also absolutely competent. The staff showed a deep understanding of the safe handling of my personal belongings. They worked quickly but extremely carefully. I never felt like my belongings were in danger. All in all, I can fully recommend Dachser and Kolb. Your service exceeded my expectations. If you are looking for a moving company that is not only professional but also customer-oriented, then you have definitely come to the right place with Dachser and Kolb. Kudos to the whole team!

Move size: 3 Bedroom Home Service cost: €3200

For our move from Atlanta to Germany, I contacted Dachser&Kolb in Kempten. Their pricing was kept transparent. The quoted door/door price was in the upper high-price segment. A top service was offered for this: high-quality, seaworthy packaging materials, professional moving teams on both sides, excellent communication with the transport coordination in Koblenz. The door/door transport took about 6 weeks, including customs clearance in Bremerhaven. With our almost 400 packages, there was only one complaint, which is now being processed in Kempten. I will be happy to come back to Dachser&Kolb for future relocation projects. Unreservedly recommended!

Move size: 4+ Bedroom Home Service cost: €20000

We moved within Munich. D&K commissioned a subcontractor in Forchheim, 200 km away. A USM fitter was agreed to dismantle and reassemble a sideboard. I had already dismantled the sideboard 1 week before and wanted to cancel the service. Apparently it could only be canceled 14 days before the move - i.e. not. When I asked the subcontractor to do the reassembly, he didn't have the special tools with him because D&K didn't commission USM assembly. The D&K coordinator still demands the full price - 175 EUR - for the service that was not even partially provided. During the inspection, I explained in detail to the estimator that a 3-part cabinet should be dismantled and reassembled as a 2-part unit. However, the subcontractor's fitter did not have the necessary tools with him, so he was only able to reassemble the body of the wall unit, but not the sliding doors. D&K thinks that's our problem. We should hire a carpenter. During the last move, which was also commissioned by D&K in 2020, the same wall unit was converted from 4-part to 3-part without any problems. Things got even worse. A 2 square meter mirror on a cupboard door was broken. A designer cupboard with horizontal roller shutter doors was completely broken (total loss), and a second was seriously damaged. New price: EUR 5,900 per cabinet. In addition, there are deep scratches in the parquet of the old apartment due to careless sanding of heavy furniture. 3 bicycles that were also ordered to be transported were left behind because the truck was too small. After a 17-hour working day [2.5 hours each traveling to and from Forchheim + 12 hours for the move], the eight-person moving team apologized for the fiasco they had caused. Now the battle begins with D&K damage management.

Move size: 2 Bedroom Home Service cost: €5900

We sent a small load of furniture from Baden-Baden, Germany to Hartford, CT, USA for a price of over Euro 6000. The move went fine, with the expected small issues regarding timing, communications and furniture condition. No complaints overall.

However, to our surprise, an almost 15% surcharge was invoiced weeks after the move was completed. The move took about 9+ weeks, while the surcharge came an additional 6 weeks later. It included a new 15% pre-payment fee and another Euro 50 administrative fee although the entire initial invoice was prepaid weeks before the move was initiated and completed. This type of billing does not instill a lot of confidence in the accounting practices of Dachser & Kolb.

Move size: Partial Move Service cost: €6363

We wanted: full service, we got: total chaos. First: the inventory list created by d & k was completely wrong. I relied on it, that was the mistake. the process would be described completely wrong two days before, only remaining work was planned for day two, in the morning it was time to quickly pack something for the night. sat with a small child in chaos, did not even know where the pots are To cook porridge. On day two someone was sick, there was total chaos, but it was always "all right, we'll make it". Until 5:00 p.m. Almost 40 boxes had not yet been unpacked and the rest almost completely by ourselves. In total: 3 days for 3 rooms (!!) within the same city. That people shit the toilets and threw the contents of our bathroom cabinet together with a used (!!) toilet brush in a box was just a disgusting detail on the side.

Move size: 1 Bedroom Home Service cost: €2000

Catastrophe! Top support until the date of the move. Then came the evil awakening! We have chosen a moving company from the middle price segment, Dachser and Kolb. A FIXED PRICE OFFER was explicitly negotiated with customer service (1790, - €), this was communicated several times, more later.
The moving company came late (9 instead of 8). Without any information from D&K, the order was placed with a subcontractor (HTT), the colleagues knew "nothing". No information about cubic meters and objects. The move took twice as long as estimated. Instead of until 4 pm until 9.30 pm. The number of cubic meters determined in advance by the customer advisor had DOUBLED after the move. Afterwards, D&K wanted me to pay an additional € 500 (total 2290, -) for the extra cubic meters and the additional time that you yourself had misjudged. The very best! The customer advisor suddenly couldn't be spoken any more. Seems like a scam to pull the money out of people's pockets afterwards. So be careful! There is no way I can recommend this company. There are still 2 stars because the poor movers can't help it. It was only after a month or so that we agreed on a settlement. Still a disaster.

Move size: 1 Bedroom Home Service cost: €2000

THE MOVE TAKEN PLACE IN OVERLINGEN (distance approx. 1km); this cannot be entered in the mask.
On the two planned days (February 21 and 22, 2017) the employees will be late. An employee must be constantly monitored because he or she is putting the removal goods somewhere or giving them away; that costs money and a lot of time. At the end of a long day, I am forced to sign a lot; There are no copies. The bill for unpacking is higher than agreed, although less was unpacked; the entertainment electronics could not be connected because the inputs and outputs were not marked. For the rework (which takes a long time and is significantly more unprofessional than work by a specialist company) an invoice is issued that is disproportionately high; It was promised - under witnesses - that the connection of the entertainment electronics would of course be included in the price. For the damage (damage to the ceramic sink due to its unnecessary removal (it was suggested to glue it); veneer damage to a freshly refurbished, shellac-polished cabinet; Bose CD radio), compensation has only now been paid, from which the costs for the connection the consumer electronics were simply deducted: I hadn't paid this bill.
Do not sign anything under pay your invoice subject to the refund!

Move size: 1 Bedroom Home Service cost: €3600

Everything started wonderfully with a tour of our old apartment and the inventory as well as the general query of the activities to be carried out as well as an initial clarification of dates. This seemed very professional and a relatively satisfactory package deal was created very quickly.
On the day of the move, the movers came quite early and with 3 men plus a driver in sufficient numbers to clear the 4 1/2 rooms. Unfortunately, one of the employees, who had only been with the company for a short time, had to be constantly observed and warned to be careful because he worked very sloppily and hastily. Of course he made it with a box too! GLASS CAUTION! to drop. Luckily we packed and padded ourselves and nothing was broken there. Unfortunately, the truck was too small and our large glass table (160x90cm) had to be dismantled, which was not what we wanted. The truck was filled up to the last MM, which ultimately led to several scratches and soiling on our furniture.
The arrival was relatively late and in order to protect the new neighbors we decided not to let the company set up one of the closets.
Unfortunately, the World Cup and the dryer, both very expensive high-end appliances from Miele, were not connected, as agreed, and were transported WITHOUT transport locks. We had warned about this 3 times.
After unpacking, we unfortunately noticed heavy soiling on several parts of an armchair and in the newly painted apartment "edges" were made in the walls when distributing the furniture. Some pieces of furniture were also pretty badly damaged during transport.
There were no copies of the damage report and the notification of the removal, which I then had to photograph with my mobile phone.
Last but not least, we complained about the damage which led to a very long and slow e-mail process and also received an invoice for consumables of over 100 € which was never mentioned in the package deal.
Dachser & Kolb was also unable to set off the compensation against the consumption bill, which is why we as customers had to do their extra work.
Stay away if you want a stress-free move!

Move size: 1 Bedroom Home Service cost: €3000

We had to move due to the addition of our family in Kempten. For our move to our new home, we asked several moving companies from the region and ultimately decided to move with Dachser & Kolb.

Before we received an offer from Dachser, an appointment to view our old house was arranged with us. The relocation consultant arrived punctually for this appointment and left a competent impression. During this inspection, all the items to be moved were recorded by the relocation advisor, he found it a little difficult here, because at that time we did not know what we actually want to move and what may be thrown away.
On the same evening we received the written offer and a list of removal items by email, where all the details that were discussed during the inspection were clearly listed. Some of the other moving companies only gave us a final price where we couldn't see what exactly was being moved or done. Nevertheless, we had a question about this offer, which the service employee explained to us on the phone. In general, the service employees at Dachser can be reached quickly by phone and appear very friendly. Our concerns were always dealt with quickly.

Dachser & Kolb did not make us the cheapest offer, but the friendly service and the nice tour were worth more than saving around € 150.

On the day of the move everything went as previously discussed. The moving team worked quickly and cleanly, so that the move could be carried out in a full day. A second morning was originally planned for possible remaining work, which was then no longer needed. At short notice we were able to sell our old sofa, which we still had to bring to the buyer. This trip was not planned, so the team leader did not want to carry out this trip at first and passed us on to service. After a brief discussion, however, we were able to reach an agreement with Dachser & Kolb without any problems.

All in all, we are more than satisfied with the Dachser & Kolb moving service and can only recommend the service.

Move size: 1 Bedroom Home Service cost: €4280