Cross Country Movers

I wish I could give them 0 stars, they are very unprofessional, They don't care about anything and they will give hard time, they never pick up the phone and when they did they were yelling at my sister every-time she calls to ask about the delivery, don't waste your energy, time and money. They will also overcharge you, forget about the price on the quote, on the pick up day they charged us almost $1000 extra and 360 on the day of drop off.

They charged us 360 because the driver cannot park on a red zone so he had to rent an UHAUL to drop off my stuff, but then he comes and parks in a red zone, if we didn't pay we would never get our stuff because when we call to negotiate they hung up on us. Even their managers have the worst attitudes. Save your life from stress and don't use this company.

Move size: 1 Bedroom Home Service cost: $4500

This was a terrible experience. The move was from Oklahoma City to Central Florida. The driver added additional charges for 110 cu ft at pickup even though the total volume was less than the original estimate. He demanded $660 in cash because he had no gas money. He required me, at 67 years old, to assist loading because he was too cheap to hire the necessary helpers. I was given a total of five promised deliveries, supposedly based on the trucks location near me. All of these promises were lies about his location and when he would arrive, often the same day as the promise was made. I was unable to contact customer service or dispatch, who would not answer their phone or return calls. Goods arrived damaged, which the driver acknowledged by his signature. No Bill of Lading was received, even though required by law. I submitted a claim which was 31 pages total because of all the photos and other thorough evidence proving my claim. After 19 weeks, I finally received an off hand rejection with virtually no foundation for the decision they made. This was extremely stressful caused by one of the worst companies I have ever seen.

Move size: 1 Bedroom Home Service cost: $4223

They stole our clothes, my handbags. They damaged all of our artwork, my dresser showed up without legs. They held my furniture on the truck as ransom until we paid in cash the balance and then proceeded to unload all the damaged goods, smashed mirror, smashed TV,. Nothing was crated or wrapped. i have requested a refund, I am now filing police reports in 4 states and hired a Lawyer. I would like to get a group together on this and file a class action suit against, Cross Country. They should go to prison, and have to pay everyone back.

Move size: 3 Bedroom Home Service cost: $7000

I swear they don't even deserve the 1 star! SCAM MOVERS should be their name because that's what they are. These people (Juan) charged me what I thought was a great price for my move from NJ to Texas and promised a 4-6 day timeframe. After that window had closed I contacted Juan, whom wouldn't and stopped taking my calls. I called numerous times and spoke to a woman by the name of Cheryl who told me that my items hadn't even left the warehouse! After arguing with her back and fourth, getting hung up on, then being placed on hold and then again being hung up on, I was able to get a hold of some dispatcher named Jerry. I told him that i wanted my things and would come personally to pick them up. He told me that I would have to pay my balance in order to get the address to the warehouse for my things! I paid the balance and booked a flight back to NJ. Then I was called by another dispatcher and told me that I could not get my things because they were loaded in the truck and he refused to take them off. I told them this was theft!! I flew to PHL and stalked their warehouse for 12 hours while a family member waited at my home in Texas. I told them I was not leaving and I would be calling the police. I had to download an app that changed my number multiple times just for them to answer my calls. Finally at 2am some(not all)of my things arrived to my new home. Packaging for my TV that they charged me extra for was of course NOT packaged. In the end I got some of my items after I had to travel all over to get them. STAY AWAY FROM THEM. Everything from their names to their addresses and business practice is fraudulent!!! And their "corporate" office in Florida is nothing more than a UPS store. I contacted the DOT and made a complaint to the FMCSA while I waited at the warehouse. I'm not through. I will not stop until they are out of business!!!

Move size: 1 Bedroom Home Service cost: $1350