CR7 Moving and Storage

First thing they always seem to do is to increase the price but I am not here to complain about that. My furniture was broke and brand new sofas were badly damaged during the move. I wanted to raise a claim and was asked to contact some third party claims company. I rejected the initial claim as the weights they put were less than half for the sofas. Claims company said that CR7 will directly handle my claim but never heard from CR7 even after contacting multiple times. Basically they do not care about you or your furniture. With no other options I have raised a complaint with NJ Consumer Affairs division and Federal Motor Carrier Safety Administration. Waiting to hear from them.

Move size: 1 Bedroom Home Service cost: $2200

DO NOT HIRE!!! Top Country moving who I hired and is apparently a broker (was never told this) hired this supposed moving company called CR7 to move my studio apartment from ME to FL. The driver was extremely rude upon arrival and when he told me I had to pay DOUBLE the agreed amount (in cash or through cash app super sketchy) and I was obviously upset at the news, I asked him to let me call the actual company I had spoken with and had made this agreement with which was Top Country to then be told by the agitated driver of CR7 that they don’t have all day and to tell them whether I wanted to proceed or they would leave. Now this is on top of them arriving 2 days earlier than the agreed moving date because they had another delivery in my area and it worked out better for THEM. After I reluctantly agreed to pay half the newly given amount until it was delivered, again as agreed upon by top country to pay half upon pick up and remainder upon delivery plus the down payment/deposit I also have Top County, the driver of CR7 asked me if I could tip him and the two movers. I’m a single mother of three young kids. I don’t know how much more unprofessional that whole experience could have been but here’s the kicker. Now a month has passed and when I call to find an ETA of my belongings, I spend a week calling back and forth to be told the warehouse manager can’t be located, my things are essentially MIA, and now that they ultimately have been in some storage unit in NY this whole time that I never agreed to or knew about. Both companies have fallen so very short from the service I was promised which is the ONLY reason I chose not to get a Uhaul and would have been far cheaper.

Move size: Studio Service cost: $3000

If I can help in anyway I will tell who ever is moving don’t hire CR7 to help with moving. First they overcharged the asking price was around 2000 and then they came in said 4000! And than I called the owner to find out when my stuff would arrive the owner cursed me out and told me in 2 months and I told him the deal was to have my stuff there in 5 working days. I told him you need to send my stuff to me immediately he than told me you are nobody I will throw your stuff away you can’t stop me or even god. Don’t trust this evil man and company with your belongings.

Move size: 1 Bedroom Home Service cost: $4770

Moved from VT to OR. We had our items packed in to less than 1700 cu ft (two Uhaul trucks), and when they transferred the items to their truck, they told us it took up 2250 cu ft. Their "inventory" of our items included items that were not in the truck (we had gotten rid of them between the verbal inventory and the physical inventory), and the number tags on the items didn't match the item listed for that number tag on the inventory sheet. They didn't wrap several wood furniture items, and they all arrived damaged. The reimburse 60 cents per pound, so offered me $94 to cover damages to $2000 worth of furniture. They broke several of our items, nearly every box had water damage, and several of our plastic bins had footprints on the lid (indicating they had been stepped on).

Unprofessional, unreliable, and they blatantly overcharged me for truck space (we knew that our stuff took up no more than 1700 cubic feet because we had had to pack everything in to Uhaul trucks because they couldn't arrive on the day we contracted them to arrive).

Move size: 2 Bedroom Home Service cost: $22000

I am unbelievably disappointed in this company. I didn't even book with them knowingly, a broker handed me over to them and I will never make that mistake again. First, they charged me $1500 more than they quoted. Second, they took 7 days longer than they quoted to deliver our things. Third, they lost/misplaced cherished items and broke our furniture and fragile glassware. Finally, they are the most unprofessional company I have ever worked with - there are no systems, no organization, no customer service, and no follow through. Do not do business with this company.

Move size: 1 Bedroom Home Service cost: $4000

They are the worst moving company, they broke a TV, washer and dryer and not only that they lost several boxes from the move and not only with that, now they say that they will pay me 187 dollars to sign a document that said that in case of If something was broken or the payment was lost it was 0.60 cents per pound when I have the document and it does not say that I do not recommend it they have the worst moving service and I paid from Massachusetts to Florida almost 5,000 dollars and I lost almost everything with a total claimed more than 4,000 dollars so that now they want to pay me 187 dollars to the truth that they are the worst eye with this company because they don't even know how to pack

Move size: 2 Bedroom Home Service cost: $49000

This was a nightmare. Worst experience ever. Movers were supposed to pick up at 10am, didnt show up til 730pm, my things were supposed to be delivered 2 days later it was 4 days. Damage to most of my furniture, they stole my bowflex weights that were brand new 600$, they lost an entire box of my things with additional exercise equipment. The drivers were looking for a handout of 3-400$ on each end after an already pricey move, pay your drivers better. They left all the garbage on the curb that I had to clean up, broke my leather couches, bench and every storage bin that was loaded I had to throw them all out. They didn't set up my desk or chair and ran I mean ran out of here. What's worse is they don't return calls at all to file a claim, they owe me serious money, I have called 15 times. Filed a BBB report if they could get negative 5 stars I would give it to them they are thieves don't use them.

Move size: 2 Bedroom Home Service cost: $4200

I don't know how these people can even stay in business. I moved from NH to FL and they said that because they had trucks in both locations they could give me a good deal. That good deal changed really quickly. Once they arrived to start packing they told me it was going to cost more money just to start. The driver charged me an extra 1,300 for him and his partner separately from the price. Said it was his fee for helping me out and that he couldn't load my stuff until I agreed to pay it. Then there was thousands of dollars in damages when they arrived at my new place and they wanted more money just to bring it in my house. Then I tried to file a claim and nothing. No one got back to me no one answered my phone calls, emails, nothing. It's like they just vanished. I even filed a claim with the better business bureau and nothing happened there either.

I say if you have a choice choose someone else.

Move size: 2 Bedroom Home Service cost: $10000

I was assigned to CR7 by Homesafe Transit, an online moving broker. I had a firm quote for a partial load. From the moment the truck arrived, the driver made it clear that he was going to charge me more. While I had calculated the volume of my boxes (below the minimum) he inflated it to increase my cost by $700. He told me to sign the documents or he would unload the truck and leave my goods on the street. I was told to pay the excess on delivery; I was 1500 miles away when the delivery day. They called and demanded payment by Venmo or Zelle as the truck arrived. I used Zelle but it had a daily limit of $500. The CR7 representative was very abusive demanding that I some how come up with the extra money or he would take my goods away. I finally found away but I will never use CR7 or Homesafe again. As the other reviewer said, they deserve negative stars.

Move size: Partial Move Service cost: $1800

Signed contract with CR7 6/3/2021 for 680 cubic feet/ approximately $3,100 to move me from Connecticut to North Carolina scheduled for pick up 10/4/2021 to include storage and then delivery in NC 11/1/2021. Estimate went up 950 cubic feet approximately $5000 once I gave them exact box count with dimensions. When arrived at my house told me I had way more than the quoted amount even though I gave exact box dimensions and counts. Had no other options and was ultimately charged for 1800 cubic feet and was charged $10,690. Delivery date of 11/1 was confirmed on 10/29. Didn't hear from anyone until I called several times on 11/1 and was told driver didn't have right clearance to drive out of state so wouldn't be there until 11/2. Called on 11/2 and finally heard back at 3 oclock that driver was injured and would not be there until 11/3 late in the day. At 6PM on 11/3 was told they would be there at 8AM 11/4. At 12PM 11/4 began calling both the driver and the owner neither of whom answered me until 1:30PM. I was then told he would arrive at 3:30PM not 12. At 3:30PM, when no one was there I called the driver and was told he was almost to NC I reminded him that I needed a weight ticket in NC to complete my military reimbursement. He said no problem. An hour later he called and said he was 15 minutes out and needed an address for a weigh station. I did not know of a weigh station because I thought he would use a weigh station on the highway as they had in Connecticut. I quickly sent him to a landfill where he was told they couldn’t weigh trucks of that size. At this point, I called the owner and tried to explain. He wouldn't answer so I called several times in a row. Once he finally answered he began screaming and cursing at me so I hung up. At 6PM driver got there and demanded payment before even showing us the truck had our items. When they began to unload the only helper was wearing flip flops. when we asked about other shoes he said he was fine with the flip flops. As a result of this incompetency, my husband began to unload our items because he was able to do it faster and safer. Each item that was packed had room labels on to show where the item was to go in however, when I tried to tell them which rooms were which, the driver told me that they weren’t going to use the labels they needed me to stand outside the truck and read each label and show his helper where the item belonged. This was another reason my husband continued to unload items because he didn’t have to wait for me to tell him where items went. Once all the items were in the house it became clear that they had not been well taken care of. All of the wardrobe boxes were crushed and falling apart, they dropped and destroyed our toolbox, so tools were going everywhere in the truck, our coffee table had several deep scratches, everything was dusty and dirty, both mattresses that had been put in mattress bags by the movers in Connecticut (I provided the bags as instructed by First National) had dirt/mud spots on them, and my adjustable height desk now only adjusts on one side. When they went to remove the moving blankets and protective wrap, they hadn’t brought any knives or scissors, so I had to find some in our boxes for them to use. Additionally, part of the contract was to put the furniture back together that was taken apart, however, they didn’t have any tools so they had to unpack and use our tools as well. Eventually, all the items were put together, the final paperwork was signed, and they went to leave. My husband walked them out and the driver then asked him for tip money for him and his helper which seemed very inappropriate to me with the way the process unfolded.

Move size: 2 Bedroom Home Service cost: $10690

The person I worked with directly has hung up on me and now says he can not find a driver to come into North West Lower peninsula of Michigan. From New York to Michigan quoted one price and it then tripled.I have paid over$2700.00 to date then they had the audacity to ask for a tip. I can't go into my emails to check on my order and correspondence to see what my quote was because when i click on order number it says congratulations on your move of 10/27/2020. I have sent an email to you personally and also the person I dealt with. Not happy about any of his and wondering where are my things.

Move size: Partial Move Service cost: $4252

Northern Moving Systems (broker) sent CR7. Do not let these people near your possessions! And stay away from Northern Moving Systems for choosing to do business with these people. They tripled the price quoted after the truck was already loaded. They will give you some BS about the cubic feet measurement but don’t trust that. They tried to charge me over $9000 to move an 1100 sq ft apartment! I had to fight to get that reduced and was still way too much for an apartment. The amount of damage is unbelievable. No care will be taken with your possessions. Some of my stuff arrived wrapped in wet blankets. I had MOLD on my furniture! Everything has a musty smell. Two broken TV’s, damaged wood furniture, broken plates and dishes, bed frames, and the list goes on.

Avoid CR7, and anyone else that demands payment BEFORE the truck is unloaded! Hard lesson to learn.

Move size: 1 Bedroom Home Service cost: $6000

CR7 is terrible, when you get an estimate from them expect to pay even more because they give some unrealistic excuse for why you need to pay extra. We booked through a broker company, why they still do business with this mover is beyond me. We were given an estimate of roughly $1800 we’ve now spent double that. They demanded more money just to unload our furniture at our storage unit like it was some kind of inconvenience that they had to actually take it off the truck! While Barbara in the office and the first driver were nice everyone else was rude and condescending when doing business with them.

Move size: Studio Service cost: $3278

I've moved 4 times in the last 8 years and never dealt with a more terrible company in my life! Quote to move cross country went from 12k to 20k and a lot of my stuff was damaged. Took 2 months for my goods to arrive which they claimed they did me a favor and kept it in storage for me for free. NO ONE EVER COMMUNICAYED THIS TO ME! We called every week and got the same message "We are loading the truck now and it will leave in 3 to 6 days. They can say whatever they want in their defense, but what this boils down to, is just being a terrible company.

Move size: 4 Bedroom Home Service cost: $21000