Continental Moving & Storage, LLC

Last year we made our big move across counties, and Continental Moving & Storage, LLC were simply phenomenal. After a disastrous run in customer service with another moving company (whose name I will not mention) our move date kept getting pushed back out. In the end I ended up looking around another company and happened upon the company Continental Moving & Storage, LLC they were very accommodating about scheduling a last-minute move after we received our initial rate quote. The day of the move, three gentlemen showed up for a day of fun and moving insane amounts of boxes and furniture. Our move also included an extra stop to pick up a very large piece of furniture, which they handled with extremely well (and charmed my mother to no end. Can't thank them enough. Worth every penny.

Move size: 4 Bedroom Home Service cost: $3500

I want anyone who is thinking about hiring this company badd news. DON'T. I hired these people a couple of months ago and boy do they lay it on you thick as molasses. These people are hard up for money. And very dishonest. They received a down payment and that was two months ago. And when it finally gets to me I suppose to pay nthe other half at the time that they deliver my household items. They finally picked the things up on Monday and the very next day they tried to get money from me saying that ni had to pay another 1,500 to get it wherever they took it too to get nit out of there storage hmmm. Ok this one want get pass the law this is a tremendous criminal activity.and im going to get the things. They are going to stick to the contract. I ain't backing down. People we need to stand together to put an end to these criminals. They don't care they are not decent companies they are out to rob you. They do it in a different way. Underhanded corruption. They sit around and prey off.of decent hardworking people who have worked for what they have they want to steal instead of doing things the right way.if they can be a little bit honest maybe this so call company will amount to something. This is why it's so much bad in this world. So if anyone that nis even thinking about using thede people better run away nand hire a reptable company. I ain't backing down. Good people stand together to destroy these terrorist yes that is exactly what they are. They are out to steal whatever they can and damn the rest of society that has given these people a chance. Just crazy you would think people want to build an honest and successful business. People that have been taken avantage of together we can make it right. And we will.

Move size: Partial Move Service cost: $3000

DO NOT ALLOW CONTINENTAL MOVING & STORAGE OR AMERICAN HOME RELOCATION TO HANDLE ANY PART OF YOUR MOVE:
April/May 2019 Continental Moving & Storage hired to move my son from Michigan to Texas for medical residency:
-Jim Miller was representative/Continental Moving & Storage. Seemed pleasant, helpful, knowledgeable during booking process. Later learned Jim Miller was fraudulent, full of misrepresentations, not at all truthful. Continental Moving & Storage sold our move to American Home Relocation. Both companies disregarded federal law several times during moving process:
-Jim Miller never mentioned working for moving broker. He even provided cell phone number to "Assure availability
throughout our move." We were told Continental Moving & Storage sold our move to American Home Relocation by the driver at pickup. I immediately tried to contact Jim Miller and of course he was no longer available.
-Pickup day new moving company informed us truck was almost full and there would not be enough room for my son's goods. Arrangements with Continental Moving & Storage was 15 foot truck, not shared per Jim Miller. Sales pitch; "The smaller 15 foot truck will help eliminate some of the costly tariffs."
-Pick up day we were told they would not move the dresser and other items; no equipment to do so even though the binding contract included the items.
-They wanted additional payment for televisions and other items as they were not in boxes and were too heavy. Jim Miller's instructions were to NOT put these items in boxes due to liability. We were to have boxes available, which we did. Again, all items were on the inventory list.
-Jim Miller also told me early in the process the inventory list “was really not that important unless this was something that would be helpful for us”. No mention of bill of laden nor the importance of this document until after delivery.
-When asked specifically about insurance Jim Miller assured me we had replacement $20,000+ included. Later we learned this was again not true.
-Original binding estimate quoted 3367 pounds. Had to pay for an alleged 5950 pounds or goods would be held hostage. This is for 1 bedroom apartment, single man, no dining room table, no appliances, ect… 2 tons of goods?? We disposed of 6 drawer dresser plus other items on pick up day. Had no other option as lease was ending day after pickup and we would then be out of the country for next 3 weeks. Jim Miller fully aware of schedule from inception.
-When Continental Moving & Storage was contacted day of move regarding difficulties we were told to contact American Home Relocation. Phoned American Home Relocation; not able to tell me if binding estimate would remain or what additional charges would be. Yet, they loaded the goods.
-American Home Relocation took goods to warehouse in Chicago. Original agreement was warehouse in Texas so we could phone warehouse and goods would be delivered within 24 hours. We already had our nonrefundable airfare and the dog's transportation booked.
-Movers put holes in the walls, damaged 2 dressers and a lamp. They crumbled the stone mailbox with their truck.
-They stole $5,000+ in items such as my son's gun case and gun.
-We chose middle bid of 3 movers. Binding estimate was $3,000 for the move. Forced to pay $5,200+ to receive delivery. Cost of the move, missing items, damages = $15,000+ in the end. We filed claim and were offered a slap in the face, $70 total with no explanation.

After being taken advantage of by these companies,
researching, and contacting our State Representative I have decided to move forward with formal complaints, as well as legal prosecution. DO YOURSELF A FAVOR AND DO SOME RESEARCH: Organizations who regulate and penalize moving companies include Federal Motor Carrier Safety Administration (FMCSA), Better Business Bureau (BBB), American Moving and Storage Association (AMSA) and The Attorney General's Office.

Tina Jerue
tinajerue@gmail.com.

Move size: 1 Bedroom Home Service cost: $4500

I contracted with Continental to move my belongings from Denver, Co to the Florida Keys. When I had questions prior to signing the contract every question was answered to my satisfaction. When the time for the actual move came it turned out that everything I was told was WRONG. I was told 1 truck 1 driver and that my stuff was to stay on the truck that loaded it until it was off loaded at my new house. When the driver showed up with as little truck I asked if this was the truck that was going to Florida I was told no my stuff was going to a warehouse and get loaded into a larger truck the nest week. I wasn't happy but there was nothing I could da as my house was closing the next day. When my stuff finally arrived (after being told that the large truck could not be driven to my house and I would have to pay an additional 500.00 to pay for another truck and the labor to transfer mt stuff to the new truck. This was complete BS as there is no reason that a full size moving van could not make it to my place in the keys - the driver simply was lying - but again what could I do)I was missing several items. When asked about the missing items the driver said that he left them at his last stop in Orlando and that he would get them to me the next weekend. This was April 18,2019. Needless to sat the stuff never showed up. After several months of trying to deal with the mover I got back in touch with Continental and talked their customer service e reps. none of this did any good until I posted a poor review like this one on yelp and then I was contacted by Ryan. Ryan made some excuses. but did locate most of my stuff in storage in Colorado - he even sent me a picture of my stuff. This was in July, 2019. Unfortuntaly he left the company right after this but he did give me the contact info for the owner who I contacted next. He said that he was aware of the issue and was working on getting my stuff to me. In August I was contacted by one of their customer service reps who was going to work with me to resolve this issue. I was asked for a list of missing items and internet links to the items to show value. I did that and the missing items were worth around 900.00. In early October they offered to settle with me for 200.00 The stuff in the picture that the sent me was close to 500.00 worth of the missing items. I countered back at 1000.00 to help compensate me for all of my time as it has now been over 6 months since this mess started. I have yet to hear back from them. I think their policy is to ignore the issue until it goes away. Do yourself a favor and DO NOT USE THEM.

Move size: Partial Move Service cost: $5800

Just an update. Here it is 4 months later and This company has not tried to rectify none of the wrong doing that was done nor are they accepting any fault. Please do yor research before hiring any scammers such as this company Continental or their co partners Leadership logistics. They stole all my valuables while my items were in their possesion. They get no stars in fact all negative stars. If this had happened to you from these so called companies please reach out so we can put a stop to these Scammers.

Move size: 2 Bedroom Home Service cost: $2500

If you do not take anything else from this, WATCH your wallet. Be very weary about this company. I am former military and have made tens of moves and this move has been the worst communicated from Continental as the broker. On your 1st call, they will give you a great rate and ask for your down payment, after that, everything goes down hill because they have your unrefundable deposit. After the 1st call, the "quality" call occurs and now the estimate goes up 20%, and oh by the way, in the 1st call, they left off the upright piano in the weight, which made the 1st quote much less. Now, the day of the move, the estimate is 30% above the original quote. Contintental's response to me was "you should have called us", and "you must not have given us the correct items". I did call them and there was no answer, and I gave them everything we had as an estimate. Continenal said, well the driver has our # so you should have refused the rate (when the truck was filled with our goods), how was I to know that? So, now we are at $3500 over what the original estimate was. We started at $6500, and it is now at $10,200. Do NOT trust them. I am contacting the BBB and DOT for shady practices. Oh by the way the Mover put a $700 dent in our floor and I am still waiting for that in which they won't respond,,,.

Move size: 4 Bedroom Home Service cost: $10280