Coast 2 Coast Van Lines

Worst Company Ever!

Run from this poorly rated company, My advice is go to the BBB look at all the horrible reviews on this company, They have horrible customer service and I feel they should let you know who actually moves your stuff. I paid over 10,000.00 to have them move my stuff to Arizona from Washington. They dumped my stuff 1/4 mile from my new home out onto the grass and they literally threw my furniture off the truck breaking much of my furniture, When my husband said hey WTF? they said just file a complaint with the company. Which is a major problem I got assigned a guy named Tom@coast2coastvanlines.com who must not work there anymore because after I sent him pictures of my damaged stuff he was supposed to send me a claim form to fill out, that form never came and every email and call to him since has gone unanswered. I do not know why they just don't tell me who the moving company who actually moved my stuff is so I can deal with them directly its like a game to them. I sure wish I would have used a local company that had good reviews and to know that my stuff would have only gone through one company. I do not know who all these people are giving great reviews they must be an exception…

UPDATE

The comment by Clean Cut that the insurance claim for the damaged furniture is in process is simply not true. It is now May following a December move and we still have not received any word on the insurance proceeds for the damaged furniture.

Terrible experience with their carriers - scam alert!

We had a number of problems with H&M Relocation (a choice sub-contractor for Coast 2 Coast) during the first leg (pack/load up) of our move from Colorado. We continued to have problems with ASAP Van Lines (another sub-contractor) for the delivery and unpacking leg in Washington. Since our contract was with the broker, Coast 2 Coast, I hold them ultimately responsible for the loss of several valuable items and careless handling of our move. At the end of the whole nightmare, Coast 2 Coast indicated (and provided supporting evidence) that H&M would refund us an erroneous fuel surcharge in addition to compensating us for their subcontractor’s unreasonable shuttling demands and exorbitant, borderline extortion level charges at delivery. After this communication, Coast 2 Coast ignored all additional attempts to contact them to help us recover this refund with H&M. All attempts to contact H&M have also gone without response. A Coast 2 Coast employee claimed to be close personal friends with the owner of H&M; I can only assume the two companies are bedfellows in this scam of a broker/contractor arrangement. In total, our moving expenses were more than double what was quoted, and…

Customer service scam

I originally chose to work with this company because out of all the people I spoke with Jennifer was the kindest and the easiest person to talk to. She was super patient and answered all my questions and put all my worries to rest. That is until you book with her. After that she dumps you like a bad habit.

Completely dissatisfied

Contracted with coast 2 coast to move me from Stanwood WA to Palm Bay Florida. They contracted LA transport to pack and ship. First when the arrived 6 hours late the crew didn’t know they were packing my house. At midnight they finally finished. I paid $1500 to expedite drop off in 7-9 days, again LA transport said only after I called them 7 days later to get a drop off time that my household had not even left WA yet. Now no one will call me back and they said I would have my stuff within 21 days. I am fuming mad and will continue to flood their e mails and website with pictures of our contract. Oh BTW salesman was [NAME EDIT] and manager was [NAME EDIT]. Will never do business with this company again. Also trying to charge almost double of what they quoted. We will see what judge [NAME EDIT] has to say about that

Unprofessional and Fraudulent

DO NOT USE THIS COMPANY! This is the absolute WORST moving company I've ever experienced. Coast 2 Coast Van Lines were to deliver my furniture July 23, 2021. The delivery contractors were completely unprofessional and immature. They left my mattress outside on the ground for hours, even though I asked them to take it in the house. They threw someone else's boxspring on the ground, on my flowers. They mishandled boxes that clearly were marked "glass" or "fragile", resulting in tons of broken glass. They didn't put the boxes in the rooms where they were supposed to go. They damaged my new construction walls. They broke my expensive glass nightstand and dresser. They broke several other items. I had numerous items missing. And they went throughout my property recording, without my permission. I contacted the company and they stopped answering my call. A woman name [NAME EDIT] called the next day and advised me to send her pictures of all the damage. I did exactly as I was told and sent her pictures of everything. It's been over a month and I haven't been reimbursed. I've contacted [NAME EDIT] several times, to no avail. This company is unprofessional, disrespectful and doesn't care…