Canadian Van Lines

The worst moving company ever.

We moved with this company in July of 2015 they gave us a firm quote and then upon arrival which was 12 hours late jacked up my price claiming I lied about my contents by 2000.00. They had the exact boxes and items when quoted on the move. My furniture arrived from Brandon to Medicine Hat 6 weeks later only after many phone calls and threats of legal action. They blew a tire in Swift Current and had the balls toncall me and ask me to pay for the repairs. When they first arrived at my place they backed into my complex and broke an axel on their trailer where they loaded my belongings onto. They toke that trailer to a repair place where it’s at for six weeks. They had refused to pay for the repair bill with the owner meanwhile all my content s sat unlocked in a unsecured lot for six weeks. When my furniture finally arrived I had to arrange for other people to help me unload since only the driver came with the truck. When he opened the trailer everything looked liked they just had thrown things in nothing was packed properly nothing was wrapped furniture was gouged our TVs smashed custom made furniture totally destroyed it was a move from hell. I got the owner Jamie on the line and…

Stay away.

Note: This is update of my review from August 20, which I removed in order to send this updated version.

 

Winnipeg - NewWest moving, 1 bdr.

 

6 different promised dates of delivery, 1.5 months of delay (for the moment), still waiting in an empty apartment, without essentials. 

Constant promises, all types of lies (including even most impudent ones), they never call back on their initiative, and don't pick up phone, even hanging it up on us. If you deal with this company, you will hear "You are so annoying", "Don't bother me", "I'm so busy, I have a lot of customers.. [hang up]" and (most recent and hopefully the last talk) "You make me sick" in reply to questions like "Where is our stuff?" and "You didn't pay for my storage, when?". I'm pretty sure in our most recent talk I also heard something about quality of my language (which is far from perfect, and I realize that; we are newcomers).

 

BTW, most recent talk was about taking our stuff back because we surely cancelled Canadian Van Lines services. This people can't even cancel their service without issues and offences. My friend cancelled their services as well (after she saw what happens to us), and she also recieved…

They Are Fraud

Avoid this company at all costs. I booked CVL for moving 1 bedroom apartment from Sudbury to Calgary:

- They delayed their move three times, and every time they had a new excuse.

- Took some advance payment and informed earlier that the remaining would be paid at the time of delivery in Calgary. But then later asked for 100% payment when they came with the truck in Sudbury and threatened to not take stuff if I didn't pay up. Of course, the advance would be non-refundable in that case.

- I interacted with Rachel White, and she was very rude and unprofessional, and knew nothing about customer service. She was pleasant before I paid advanced money.

- I had a little more luggage than estimated. They refused to take any additional stuff even though there was plenty of room in the truck. After a lot of requests, they finally agreed with premium charges. In the end, I ended up paying three times more than the initial estimate.

They are frauds. Avoid this company.

Avoid this moving company!

  Make sure you are aware that this is NOT the same company as the Great Canadian Van Lines which is a reputable solid moving company.  Canadian Van Lines appear to be basically one person (in each location) working out of their garage I think with no credentials whatsoever in this industry.  Their website lists an erroneous address in Langley and we couldn't find a business licence for them in BC.  When we attempted to contact their "customer service" we learned their phone system is primarily a voicemail router and we never did get a call back from them.  The dispatcher (James) was very poor at communicating about our delivery and basically we were finally told they were holding our goods until we agreed to pay IN FULL BEFORE they would deliver to the final destination which delayed the delivery by 2 full days costing us money and time.  The drivers (independent contractors) told us later that they were being held up intentionally until final payment was received.  We never disputed the final payment, just wasn't aware it was all due up front! A practice not common in the moving industry according to many sources.  After many debates over this, we agreed to pay in full in order…

Canadian Van lines.

Just happened to see these reviews which brought back memories of my experience with them in 2014 and my complaint filed with the BBB. I contracted Canadian Van lines on October 17 to pick up and Deliver the contents of my fathers house from Digby N.S to St, Catharines Ontario, I was debited a credit card down payment of 1600 dollars. The intent was to make delivery of these goods within a reasonable amount of time and was told initially within 12 days.It is now November 23rd and I have not received the goods or been told where they are being held . I have yet to receive a firm deliver date. Unknown to me at the time of pickup the company subcontracted a secondary firm to collect the goods in Digby after arriving 4 hours late and supposedly transport the goods to their Lively Road warehouse in Sackville for a later pick up to ST.Catharines. This company through a three way phone conversations to Canadian Van lines and I threatened to sell these goods for failure of payment for their portion of the move. According to Canadian Van lines this was apparently resolved by the two parties. I have been given numerous excuses as to why this delivery has been made by many parties in the…

Canadian Van Lines.

I had an awful experience with Canadian Vanlines a few months ago. The owner who claims to be David Hammond is an absolute joke. I am just wondering if anyone else had a similar experience. 

MY stuff were picked up late, they were never delivered and after weeks of chasing this guy down I found out my whole life was sitting in a storage somewhere in Manitoba. I had to arrange another company to pick up my stuff. I can't believe this guy still has a business running in Canada.

Unethical, inprofessional movers.

Almost a year ago we hired this company to move our stuff from Canada to US. After 3 months listing to their lies and tolerating their unprofessional behavior we decided to rent a U-HAUL to bring our stuff ourselves. They promised to refund us in a month but after nine months they haven't honored their promises yet.

If you are planning to hire a mover stay away from this company.

This company is nothing but fraud and is run by one person from his living room. All addresses they have on their web sites are fake. I have personally check their Manitoba office; it doesn't exist. There are several legal cases against them in BC court (check this link: https://justice.gov.bc.ca/cso/esearch/civil/partySearch.do); type in "Canadian Van lines" in the "search box" you will see a list of allegations. Also if you search for "Coronation Van line" you'll see more. (You can see the list of court cases in the attachment).This company used to operate under the "Coronation Van line" before 2014. Because of flatulent practice and so many allegations they have changed the name of company. But their bank accounts is still under the old name.

They may offer you better deal than other movers, but…

Unprofessional movres, professional liars.

We are taking this unprofessional moving company to court. We hired them in July 2015 to move our belonging from Canada to U.S. and pay them fully upfront. After lying to us for 3 months about when they would do the shipment, last month we decided to do the moving ourselves by renting a U-HAUL truck. They promised to refund us within a week in Oct 2015. But after a month they haven't done that. We have retained a lawyer and are taking them to court. This company is run by James, a professional liar, and two more people who tell you lie about everything. If you heard the name of Stephan and Greg, run and don't trust them either. They don't do the service and steal your money. They always ask for upfront payment and once they have your money them won't return your calls. If someone want to know more about these people I am willing to share my experience with about this company.