Canadian National Van Lines

I had started my journey for moving from Edmonton to Scarborough, ON and searching moving company on google and started reading the reviews and found one good review for this company and finalized to go with this company. I have got very excellent and awesome service from whole team and they make my moving very smoothly. They are very careful about customer. All the crew members in Edmonton and Scarborough was excellent. I missed my one bag but they responded very quickly and delivered next day, the best part was I got a called on next day and the Reps was saying that she found my bag and someone will contact from delivery team to deliver you but that Reps was off on that day but she cares a lot of customers. Price was also awesome.

Finally I will say that they are awesome team from top to bottom and they really cares the customer. I will highly recommend the people to trust on this company and get moving services from this company, I have already given the contact number to some of my friends who were looking for movers.

Thanks and appreciated again

Move size: 2 Bedroom Home Service cost: $1500

The Move: Victoria BC to Saint JohnNB

Date of Pick up: Aug 8

Date of Arrival: Sept 18

The Good: Phone staff were always reachable, polite and well spoken. The movers on both ends were great. Good people, hard-working and helpful.

All our stuff arrived. Nothing lost. A cabinet was dropped upon arrival, one box was very wet on the outside. Anything made of wood that we didn't wrap such as stools, table, were nicked, scraped, bruised etc.

The BAD:

We were led to believe early on that our things would arrive at the beginning of September. As we were driving across the country it was difficult to time the ETA of the moving truck. It sat in BC over a week before shipping out and it stayed in Toronto over 8 days. We would be given updates such as " your stuff will leave Toronto between Sept 9 and the 15th and it will take between 3 and 8 days to get there".

Stair Charge: Watch out for this. You are charged for the number of exterior stairs the movers have to climb. We were told $450 for the house in Saint John. Then it went up to $850 - we called and begged them to reduce that charge citing that the movers could enter the house via the garage and use interior stairs instead. They reduced the price to $550. On the pickup, the movers went up to the second floor to get our boxes and furniture. We expected the same at the destination - that they would bring boxes upstairs. The movers however, said they would only bring boxes to one central place on the main floor. That is not written in the contract and not once during our 'stair' discussion was it mentioned. We had dozens of boxes to get to the second floor. We are seniors and we weren't ready for that. This deliberate omission is just deceitful. We have a ground and main level and a second floor, but everything was brought into the living room. AND TO TOP IT OFF, THEY DID NOT USE THE STAIRS. The loading door was placed in front of the stairs and they laid down ramps to the top of the stairs so they pretty well walked into the house. We paid $550 extra for that.

It's very expensive and stressful. They get your money upfront and you just have to pray it works out. Terrible business.

Move size: 2 Bedroom Home Service cost: $14000

I chose to give Canadian National Van Lines Movers a try after reading so many positive reviews about them and realizing that I needed a speedy relocation for my second house. I knew I was in good hands the moment I spoke with Mr. John from Canadian National Van Lines Movers. Throughout this relocation, every person I talked with had outstanding communication and customer service abilities. I am quite grateful for the speedy response. To anyone who wants the job done correctly the first time, I heartily suggest them.

Move size: 3 Bedroom Home Service cost: $5000

It was good overall.
Only suggestions I would give:
- obtain information about hours available (if delivered to businesses) when booking, to avoid frustrations on both sides if trying to contact on a weekend and is not possible, for example
- contact at least a couple of days before the delivery is expected

Only thing, which is minor: we paid a balanced through e-transfer for the wrong payment, since we were told a certain amount; then we had to set up another transfer since the tax was calculated wrong.. double the small work and the small fee.. ok though, we are all humans :).

Move size: Partial Move Service cost: $600