Canadian National Van Lines

I used Canadian National Van Lines to move across provinces and ended up paying hundreds of dollars in hidden fees that I was not told about (not over the phone, not in writing) prior to receiving my bill. For example, their quote stated "Service Quote Includes: Door-to-Door Loading and Off Loading Services and Labour Included", however, I was charged an extra $150 because they brought my boxes up stairs to my second floor apartment. An employee had called me the day prior to say my delivery was arriving, and had asked for a description of my home. At this point, I told them it was the second floor. They asked if there were stairs and how many. They did not tell me that they were asking this detail in order to charge me a fee. I was not told about this fee until after they had brought the boxes up and I given my bill, otherwise, I would have certainly declined and brought the boxes upstairs myself. They have refused to refund the fee. Other fees were also charged that I was not told about in time to decline or choose a different moving company (e.g., $150 because they had to park their 18-wheeler 150 meters from my front door, and other smaller fees).

Move size: Partial Move Service cost: $1295

This is a continuation to my last review (you'll find it above).

I first needed to dispute their service within the company (BBB would not allow the complaint until I first disputed within the company). So, I submitted a claim form that the company had asked me to complete. I also provided clear photos of each item.

I was given 6-12 weeks for the office to complete the form. At 16 weeks I had not heard from the company, so I reminded them. The company immediately returned the claim form, but more than half of the items I had claimed were missing. I tried to dispute with the company, but the employee continued to ignore my questions and refused to provide me with their weight calculations and references.

He also would not pass the dispute onto another stage

Or to another employee since he had been the one to sign off on their claim. I feel to remove bias, I should have been dealing with a different employee. It was just email back and forth, with him ignoring every question.

I am now having to proceed further.

BUYERS BEWARE -.

Move size: 1 Bedroom Home Service cost: $2500

Absolutely the worst moving company going. They say they charge per pound yet they don't weigh your items or provide you proof. They then over charge you.

But it gets worse, when they arrive at your destination they make up more fictional charges. And will not off load your items until you pay them more money.

But they are not holding your stuff hostage, because if you don't pay the extra fake charges, you can always choose to have your items off loaded and left by the side of the highway.

These people are criminals, stay far far away from their services.

Move size: 3 Bedroom Home Service cost: $8000

We moved from BC to MB. On our way they informed us that they under charged us and blamed it in " new staff"?They never sent us the government weigh bill with the new weight, it went from 8500 to 14000 lbs? Funny the truck that picked up our things only had a max weight of 10000 lbs and it wasn't full either then i asked the mover if we were over 10000 and he said no? When the truck arrived the damage we incredible 10 g in damages or stolen items, boxes crushed or upsides down. I was told you have 10 days to go through your things to make a claim. I asked for a claim form and it was so small u couldn't even write in the column. They said 8 to 10 weeks before a decision but i called a lawyer as well to deal with it.

Move size: 4 Bedroom Home Service cost: $9500

The move took well over a month from pickup to final delivery. Boxes were obviously poorly stored for an extended period in Toronto and Edmonton and arrived in Grande Prairie in poor condition. Two boxes containing personal collectibles never arrived. I was able to itemize many of the missing items. However, CNVL offered $30 as compensation. Interesting to hear the same story with other customers. Definitely not recommend this company. Customer ends up paying for their negligence.

Move size: Studio Service cost: $2498

I had started my journey for moving from Edmonton to Scarborough, ON and searching moving company on google and started reading the reviews and found one good review for this company and finalized to go with this company. I have got very excellent and awesome service from whole team and they make my moving very smoothly. They are very careful about customer. All the crew members in Edmonton and Scarborough was excellent. I missed my one bag but they responded very quickly and delivered next day, the best part was I got a called on next day and the Reps was saying that she found my bag and someone will contact from delivery team to deliver you but that Reps was off on that day but she cares a lot of customers. Price was also awesome.

Finally I will say that they are awesome team from top to bottom and they really cares the customer. I will highly recommend the people to trust on this company and get moving services from this company, I have already given the contact number to some of my friends who were looking for movers.

Thanks and appreciated again

Move size: 2 Bedroom Home Service cost: $1500

The Move: Victoria BC to Saint JohnNB

Date of Pick up: Aug 8

Date of Arrival: Sept 18

The Good: Phone staff were always reachable, polite and well spoken. The movers on both ends were great. Good people, hard-working and helpful.

All our stuff arrived. Nothing lost. A cabinet was dropped upon arrival, one box was very wet on the outside. Anything made of wood that we didn't wrap such as stools, table, were nicked, scraped, bruised etc.

The BAD:

We were led to believe early on that our things would arrive at the beginning of September. As we were driving across the country it was difficult to time the ETA of the moving truck. It sat in BC over a week before shipping out and it stayed in Toronto over 8 days. We would be given updates such as " your stuff will leave Toronto between Sept 9 and the 15th and it will take between 3 and 8 days to get there".

Stair Charge: Watch out for this. You are charged for the number of exterior stairs the movers have to climb. We were told $450 for the house in Saint John. Then it went up to $850 - we called and begged them to reduce that charge citing that the movers could enter the house via the garage and use interior stairs instead. They reduced the price to $550. On the pickup, the movers went up to the second floor to get our boxes and furniture. We expected the same at the destination - that they would bring boxes upstairs. The movers however, said they would only bring boxes to one central place on the main floor. That is not written in the contract and not once during our 'stair' discussion was it mentioned. We had dozens of boxes to get to the second floor. We are seniors and we weren't ready for that. This deliberate omission is just deceitful. We have a ground and main level and a second floor, but everything was brought into the living room. AND TO TOP IT OFF, THEY DID NOT USE THE STAIRS. The loading door was placed in front of the stairs and they laid down ramps to the top of the stairs so they pretty well walked into the house. We paid $550 extra for that.

It's very expensive and stressful. They get your money upfront and you just have to pray it works out. Terrible business.

Move size: 2 Bedroom Home Service cost: $14000

I chose to give Canadian National Van Lines Movers a try after reading so many positive reviews about them and realizing that I needed a speedy relocation for my second house. I knew I was in good hands the moment I spoke with Mr. John from Canadian National Van Lines Movers. Throughout this relocation, every person I talked with had outstanding communication and customer service abilities. I am quite grateful for the speedy response. To anyone who wants the job done correctly the first time, I heartily suggest them.

Move size: 3 Bedroom Home Service cost: $5000

Great service, My move involved a complex schedule with two locations Alberta city and BC city. Canadian National Van Lines Company, Team handled it flawlessly. They expertly coordinated the pick-up and drop-off of each item, ensuring everything arrived at the right place on time. Their communication was exceptional, keeping me informed every step of the way. Canadian National Van Lines Company unwavering teamwork and commitment to flawless execution made my complex move a resounding success.

Move size: 3 Bedroom Home Service cost: $4900

The level of service from Canadian National Van Lines Company truly astonished me. Their online booking was quick and simple. Communication was stellar. On moving day, their team showed up prepared like clockwork. Everything was labelled properly and protected exceptionally well. Not a single scratch or scuff occurred either. I will absolutely recommend Canadian National Van Lines Company for anyone IN NEED OF QUICK AND METICULOUS MOVING SERVICES. Highly recommended.

Move size: 3 Bedroom Home Service cost: $4800

Great service. Canadian National Van Lines Company was INVALUABLE in facilitating my move in less budget. From creatively consolidating multiple shipments into one whole container load to providing extra packing materials pro, this team went above and beyond. Special thanks to Mr. Jami who hand-wrapped my beloved collection of vintage maps and graphics, arriving without a single crease after traveling halfway around the city! Canadian National Van Lines, Company truly embodies service, affordability and care.

Move size: 3 Bedroom Home Service cost: $4750

I needed to store some furniture while I renovated my house, and Canadian National Van Lines Company offered great long-term storage options. Their facilities were clean, secure, and climate-controlled, which was perfect for my antique furniture. The movers carefully packed and stored everything for me, and when I was ready, they delivered everything back to my home without any issues. The whole experience was seamless, and I felt confident that my belongings were in safe hands the entire time.

Move size: 3 Bedroom Home Service cost: $5355

I was skeptical about finding affordable movers who also offer quality service, but Canadian National Van Lines Company proved me wrong. They moved my family and me into our new house, and the service was top-notch from start to finish. They offered an affordable rate that fit within our moving budget, yet there was no compromise on the quality of work. The movers were careful, respectful, and got the job done efficiently. Definitely the best affordable moving option around!

Move size: 3 Bedroom Home Service cost: $5333

Canadian National Van Lines provided outstanding service during my recent move from a rural area to the city. Despite the challenging location, the team navigated the narrow roads and steep driveways with ease, ensuring all my belongings were safely loaded and transported. They were incredibly organized and took extra care with my heavy furniture, ensuring nothing was scratched or damaged. The movers were friendly and professional, making the entire process stress-free. I’m thoroughly impressed with their service and would highly recommend Canadian National Van Lines for any move, big or small!

Move size: 3 Bedroom Home Service cost: $5300

Canadian National Van Lines made my cross-border move from Canada to the U.S. incredibly smooth. They handled all the logistics, including customs paperwork, making the process stress-free for me. The team was professional, arriving on time and treating my belongings with care. They kept me informed throughout the journey, and everything arrived in perfect condition. I’m really impressed with their attention to detail and would highly recommend them for any international move!

Move size: 3 Bedroom Home Service cost: $5275