Buehler Companies

They didn't deliver in the promised time window which created some stress to find somebody to receive our boxes and furniture.
I think the packing of the furniture was done unprofessionally. Some items where damaged.

They delivered 4 days late.
The crew who unloaded pilled up all the boxes in one big pile, 7 boxes deep and 3 boxes high. It took me days to just get to the most needed things.

Buehler promised money for the late delivery which we never saw.

Let's say I wasn't impressed.

Service cost: $8500

Our move was on Dec 18th, this was a 13 hour job, to only move 8 miles, and almost everything was pre-boxed, we even moved a lot of our stuff through a trailer and vehicles. This probably should have been a two day move.

Let me start with the good: Our sales rep came out on Friday to look over what we had already accomplished he thought it would be a smooth move. They called the head ahead and confirmed our move. They arrived ahead of schedule, they were polite, and worked hard and non-stop throughout the 13 hours they moved us (yes, they did take breaks, but in shifts and the breaks weren’t extensive) . They were always polite and respectful when asking directions. As we were also loading up our own vehicles and trailer they did not seem to be bothered by our moving in and out of the house also. They did a great job of wrapping and protecting some the furniture.

Next the questionable part: When it became very apparent one of the workers was ill, my husband asked he be sent home, as to not get others sick, us sick and make himself more miserable. The forman did communicated to the ill worker that he needed to leave. It took a couple hours for him to finally go.

The Bad. Moving out of the house they weren’t exactly careful. For professional movers they did not have a dollie or moving straps. This caused dents and holes in the walls and my husband had to go back to patch and paint. Most of our boxes were labeled exactly were they needed to be delivered to in the new house (we did all our own packing and purchased all our boxes), but over half the stuff ended up in our out building causing us to have to move many items into the house. Boxes labeled kitchen were put in the master bathroom. Also Many boxes were dropped on top of each other, smashing down other boxes and many boxes were also rolled off the truck in to the outbuilding.
Our guest bed was placed in my daughters room along with her bed. The master bed was taken apart and when put back together the movers just screwed the braces in where ever. They didn’t even try to line up the screws the the previous holes, which my husband had to go back and fix as the bed was not secure. They took items apart that didn’t need to be taken apart, things they should have taken apart before moving they tried to move first (wasting a lot of time).
The dresser mirror made it to the new house ok, but while moving it into the bedroom they ended up putting it down and not making sure it was secure, and it fell over and shattered. There are also some items missing (nothing of huge value but still annoyed I have to go out and purchase these items). WIll be submitting a claim for the mirror.

I’m glad we did the packing and I moved almost all our pictures.

Move size: 4+ Bedroom Home Service cost: $4800

BEWARE!! of this moving company ( BUEHLER MOVING COMPANIES/ MAYFLOWER). Recently we hired them to move our household. It was a real nightmare. They damaged every piece of furniture, dented refrigerator door, damaged several walls, front door and door frame in our new house, broke several pieces of china and glassware. This company probably hired them off the street with no training, supervision or direction. These movers had no clue what they were doing. No care or regard was shown to our belongings or the new house we were moving into. Company hardly compensated for the damage. We have moved several time in our lifetime but this was the worst moving experience. The staff that scheduled the move lied to us and were very rude to deal with.

Move size: 4+ Bedroom Home Service cost: $23000

I would like to say thank you very much for delivering my furniture today.  My delivery was scheduled in a 4-hour window and I received a courtesy call to inform me they were on the way.  I received friendly and courteous service from Stephanie and Alex.    I've had several things delivered by others recently, and the customer service just wasn't there.  Stephanie and Alex were very friendly.  They delivered my product as I expected and explained my product and delivery status.  On a scale of 1-10 and 10 as excellent, I rate their service as 10 - excellent.  My delivery status was bronze, but the customer service was gold.  Thanks again for sending out people who care about their customer's product for delivery and representing their company.  .

Service cost: $2000

I had an excellent moving experience working with James Stevens of Buehler Moving and Storage relocating from Boulder, Colorado to Kaneohe, Hawaii. James quote for the move was the most competitive of multiple quotes I received.  I needed a quick move in less then three weeks when I contacted the company and they immediately said yes they could accommodate me and James was out the next day to start the process for the quote.  James was very responsive and a good communicator throughout the process.  He was very accommodating working with my new employer to comply with their payment processes. On moving day the team in Boulder were very professional pleasant to interact with and very respectful.  They arrived on time and were very efficient.  Their packing skills were exceptional as every single piece of furniture, glassware, and household goods arrived in pristine condition- I was so thrilled!  Buehler held my things in storage while I waited to finish buying a home.  When my purchase was completed the time from leaving Boulder and arriving in Hawaii was three weeks.  The team on the Island from Royal Hawaiian Movers were also a great team timely and fast on their delivery with no damage and respectful of the house and property. Again I want to emphasize the exceptional packing and handling of all of my property.  For such a long haul and multiple points of loading and unloading and time crossing the ocean to have everything arrive without any issues was just fantastic. My experience was excellent. Mahalo nui loa.

Service cost: $13984

I want to thank Tami Anderson and her crews for all of the excellent service and help that was accorded to the City of Centennial during 2016.
The City undertook a 3.5 million dollar remodel in which the phase moves of the City staff and equipment was primary to the overall success of the project.
Tami Anderson and her crews were professional, courteous, reliable, and responsive to the City's needs and concerns.
We could not have achieved the high level of service without Tami.
Thank you very much for being a part of our team.
Please forward this on to Tami.
Thank you Buehler Companies!

Service cost: $29000

Buehler Companies hired me to repair furniture they damaged during a move; after several months of no response they still refuse to pay the invoice or honor their customer's claim.  The only way I received a response was by threatening a civil suit, to which they finally responded:

I wouldn't say it's  not going to get paid. 
 
This summer our company purchased a Graebel Agency when it went out of business along with their office and large warehouse.  We sold the old building and remodeled and relocated into this building earlier this year.  Buehler Companies is doing well, but cash poor at this time.  I'm not in the accounting department and have no idea what their plan is, but payment will be presented to you.  For me, all I can do is apologize for getting you caught up in our self created problem.
 
Sorry!!
 
Mark Muelot/ Claims Manager
16456 E. Airport Cir. Aurora, CO 80011
Direct:  303-336-9466,
Fax:      303-388-0296
Claim Fax: 303.336.9492.

Move size: 3 Bedroom Home Service cost: $3000

This is the worst company you could ever imagine dealing with. I feel sorry for the owner of this company as he is probably unaware of "Joy' working in his Denver location. This woman lies repeatedly and then tries to cover with more lies. She is horribly rude and when asked to speak to the highest authority in the company, she stated it was her. I know this is not true because know person holding value in their won company would speak like this and would be trained to handle a phone call the right way. How she got the name, baffles me. She repeatedly spoke over me and would not allow me discuss my concerns. She and therefore the company take advantage of people thinking that we are uneducated and don't understands simple ethics in life.
We paid for 2 jobs on moving day and were charged for 2 trucks, fuel service for both trucks, and a driver and mover to go along with each. We paid close to $4000 only to have one truck and one team arrive for both jobs. It took them all day and thankfully they were good people that worked hard to make up for the company. Joy stated it was like "calling a plumber" and they can arrive on multiple jobs and charge separately for each. This explanation is the silliest thing I have ever heard. I have owned multiple businesses in my time and this is horrible business ethics. The same crew was to do 2 jobs while bringing the same truck, fuel, and get paid double for their "man hours", all on the same job and clock. What??!! Later that evening we noticed a missing piece of furniture. We called and it ended up being under some towels tossed to the side in the back of the truck. It was damaged in the process and brought back the next day by another truck. Guess what, billed close to another $1000 for that trip. Now our insurance claim (we took out the appropriate insurance for the job) won't be filed until we pay again.
Greed is a sad part of our world and I ask that any of you business owners out there to please pay close attention to your employees. These are people that can help ruin a company that possibly a good person has set out for good. Please don't hold on to people that aren't trained well and are extremely poor with customer service.
Reed.

Move size: Office Move Service cost: $5000