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Bold Moving and Storage

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67 reviews

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Address: 3809 Castlewood Road, Richmond VA, 23234

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Site: boldmovingandstorage.com

Phone: (800) 560-6884,

Email: bill@Boldmovingandstorage.com

States of operation: California, Connecticut, Delaware, Florida, Maryland, New Jersey, New York, North Carolina, Pennsylvania, Virginia, Washington DC ..see more

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Bold Moving and Storage About Reviews Costs License Contact

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Bold Moving and Storage

Average service price

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$ 5537

Interstate move average

14% more than market avg.

$ 1270

Local move average

46% less than market avg.

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Review summary

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4.5

67 reviews

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Marianne Wright

Jul 13, 2022

Long-distance move from Trumansburg, NY to Middleton, MA

Long-distance move

“Relax, It’s Just Stuff” Is what we were repeatedly told this past Saturday July 9th, 2022 when we called the owners of Bold Movers, Josh and Chris, to notify them that the contents of our truck were in complete disarray and the 3 men unpacking it were handling our carefully pack and beloved items with immense carelessness. “Relax, it’s just stuff, we have a claims department that deals with this” was a frequent phrase used, by a MOVING company, a company that exists for this single purpose and states on their website “Moving isn’t just about stuff. It’s about memories.”

We started our move a day late on June 29th after we were told our truck had broken down en route to us on our assigned moving day. This is one of those unfortunate but understandable events so we just worked extra quickly the next day to get the house we were moving out of packed and tidied up before the new owners arrived. In our initial phone conversations with Sharon from Bold Movers we were told our truck would be a day or 2 behind us to let us get to our destination and be prepared for the truck’s arrival at our rented storage unit.

10 DAYS later, after multiple inquiries, our truck arrived to our storage unit. But it was not our truck. It was a different truck than the one that we had seen being packed with our items in it. During that 10-day period our items had been unpacked and then re-packed into a new truck with no notification or consent from us that this was happening. When the truck arrived to our destination and was opened there were boxes strewn about, toppled over, crushed. Our larger furniture items were laying in awkward positions or on their side with all weight distributed unevenly on fragile legs, armrests, and other delicate areas.

As the 3 men started to unpack our truck it became clear that they did not know how to efficiently and effectively move items. When we expressed concern about this during our phone conversation that day we were told that “They are in training” as an excuse. But there was no training, the men barely spoke to each other. There was no working together. They carried huge and heavy items independently, never 2 men to move anything. Heavy boxes and furniture were hoisted up in to the air and thumped down on dollies, or just dropped. Our large antique chest of drawers was attempted to be pick up by 1 man, turned on its side placing all weight on 2 wooden legs, one of which, unsurprisingly, snapped off. Boxes labeled “fragile” and “this side up” were knocked over and upside down. Multiple wooden legs of furniture are completely broken off and some we have been unable to find. Wheels are missing off of antique furniture, we found one wheel on the floor in the actual storage unit. Both the washer and dryer have large dents in the metal that were not previously there and we actually witnessed one of the movers attempt to move them down the storage facility hallway by violently shaking them back in forth and scraping them along the concrete floor to move them by himself. Boxes were dropped, dragged and thrown despite our begging them to be more careful.

The owners of Bold Movers told us that because we packed our own boxes “you probably didn’t pack them right and no insurance company is going to reimburse for incorrectly packed boxes.” We assured him that the boxes were packed incredibly carefully, tight, to the top and very internally supported. We have previously packed boxes traveling from California to Massachusetts in a large move and those items arrived intact so how is it that in a move less than half that far from New York to Massachusetts nearly every box has damage to its exterior and interior? Josh at that point asked me what I do for a living, I wasn’t sure why that was relevant but I told him I’m an Emergency Room Nurse, to which he aggressively responded “Do I come to your work and tell you how to do your job?” There was also profanity used and directed at me in this same conversation.

We did so much research on moving companies before we decided to go with Bold Movers, mostly because they have a Better Business Bureau accreditation, and they were initially very friendly and informative on the phone. They were a little more expensive than others but we went with them with the expectation that their performance would reflect this. It did not.

Sadly, after the unpacking began we felt we needed to record and photograph what was happening in front of our eyes. Through our initial shock and disbelief we recognized that this was truly unbelievable and because our only response from the owners was accusatory, condescending and aggressive, we needed to document as much as possible. In addition to all the damage caused by the carelessness of this company we still have multiple items that are missing and unaccounted for. The company has NOT contacted us about making this right.

Move size: 2 Bedroom Home Service cost: $7100

Joanna Dauber

Aug 08, 2022

Long-distance move from Philadelphia, PA to Rocky Mount, NC

AWFUL-STAY AWAY FROM THIS COMPANY

The worst business I have ever worked with. They will be very responsive initially to get your money and then screw you around. Movers initially had been requested on a Wednesday, was told instead they were coming on a Thursday between 8-12. Wednesday night they "updated their time" to come between 1-3 (had to drive 8 hours after this). Move out was fine on June 30. When contacted over the July 4 weekend they said they did not have me on schedule for delivery for the upcoming week, despite that this had been promised while booking. They then stated they didn't have a timeline for when my items would be delivered and it could take up to 30 days. 30 days !!! I had communicated with them during booking that I was going to be out of the state for the second half of July and some of August, so needed advanced (24 hours) notice if they planned to deliver, so that I could arrange to drive back and be available. The manager was incredibly rude to me and just kept offering excuses. 19 days went by without any update on delivery and then on a Tuesday at 2pm I got a call that my stuff would be delivered THAT DAY in 5 hours. I don't know many people who can magically cancel work day of to be available , but apparently that is what they thought was reasonable. My husband who is a doctor and was on call for the hospital had to switch shifts last minute to be available since they told me they would leave my stuff on my front porch if I wasn't there. When they arrived, an hour later than they said, they broke a piece off my peloton and when I discussed this with customer service they never sent me a claims form like promised. Would never use again. Don't make the same mistake I did. Reporting to Better Business Bureau and warning as many as I can.

Move size: Partial Move Service cost: $3100

Mary Buchanan

Feb 04, 2023

Long-distance move from York, PA to Sanford, NC

My Bold Great Escape

I had a great experience with my move. Moving is particularly stressful for me. The truck showed up on time. The team worked very well together with expert synergy. They worked straight through packing taking only a 5 minute break. They were very pleasant. They were very respectful to me and made this experience least stressful of any of my previous moves. I would use this service again. Thank you team.

Move size: 3 Bedroom Home Service cost: $7150

Paul Isgro

Jan 27, 2023

Long-distance move from New York to South Carolina

Business office move

I hired Bold moving a second time for office moves from NY to SC. I hired them because I was very happy with a move of my home. Once again they were outstanding. Ace, Brandon, josh and Terrence were very professional and complete the move as schedule and without issue. Vary happy and will utilize them again for future personal and business moving needs

Move size: Office Move Service cost: $5000

Nancy Massey

Jun 18, 2023

Long-distance move from Hampton, VA to Rogersville, TN

NIGHTMARE - Move from VA to TN

I booked this company after a recommendation from a co-worker. they arrived later and I had the timeline down or so i thought. I talked to the first person who asked me what items i wanted moved that did not fit in a box which i provided. i had a room filled with boxes and told him 30-60 but my husband told me i had more like 90 so i called him back to let him know. they were to packup everything. on the friday before the move i called to verify that they would pickup on monday, we would travel to TN on tuesday and then deliver on wednesday. sunday at 7PM before they were to packup i got a call saying they would pack me up on wednesday. he said i had agreed to a 3 day window. nope not my understanding. i had family who were meeting me at the new house and they were already in town waiting for the unload on wednesday. my husband and i agreed it was more important to be at the delivery to make sure items were there. i couldn't get them to tell me when they would arrive in TN and if i had things would have been a lot different because i would have stayed in VA until they packed but thinking they were going to pack up and drive straight to TN we went ahead. i had a friend agree to meet them and long story short about 1/3 of my items were left behind or misplaced. I was told i got a truck that was to small. sorry i didn't order the truck the guy must not have known what a 4 bedroom house holds. there was nothing left in my 2 attics not even a box. i received a TV with no power cord so now i have to get a new TV. A 4 shelf stand with all the spacers broken. dresser mirror arrived undamaged just no way to mount the mirror because pieces were left behind. my leather couch now has scratches on it because while carrying it in they dropped it two times. my friend got them to put the large ladder on the truck and then when he was not there they took it off and left it by the house. a neighbor told us about it when they saw it. the friend has made two trips bring us items and another trip will be needed. that is after anything was was a cleaning or bath product was left behind. even items like my shower gel that was in plastic bins. my tooth brush charger, my shower chair, vaccum just t o give you a few examples. I'll never recommend this company and if i could give them a zero i would. oh one last thing be sure they don't pick option two for items damaged.

Move size: 4 Bedroom Home Service cost: $10000

Thumbnail photo by Nancy Massey of Bold Moving and Storage

Second thumbnail photo by Nancy Massey of Bold Moving and Storage

Anthony Jefferson

Apr 23, 2020

Long-distance move from Towson, MD to Houston, TX

Great Job !

All the way around, we are very happy with the experience. From working with Bill and Josh to the team that showed up, everything was easy, professional and smooth. They packed everything well and securely and took care of our stuff like it was theirs. We are very happy campers!

Move size: 3 Bedroom Home Service cost: $7400

Judith St Fort

Apr 13, 2020

Long-distance move from Richmond, VA to Orlando, FL

Overall this is the best moving company I have dealt with thus far.

The crew members from Florida are skillful , polite and courteous. Very happy with the service that I have been provided by your company . Will definitely recommend to family and friends for their moving needs.

Move size: 4 Bedroom Home Service cost: $5000

Romy Ribitzky

Oct 30, 2021

Long-distance move from Charlotte, NC to Maynard, MA

Stress-free move

The team handling my move, Ali, Dion, Mike, Welford and Que, made my move super smooth.

They made sure that my fragile items were carefully packed and delivered to my new destination ahead of schedule. I can’t recommend this team more.

Move size: 2 Bedroom Home Service cost: $5380

Joann Bichler

Feb 24, 2021

Long-distance move from Port Saint Lucie, FL to Lewes, DE

Bold moving and storage

We used Bold moving and storage for out long distance move. They were top rate from start to finish.

Move size: 4 Bedroom Home Service cost: $7200

Ernie May

Apr 16, 2021

Long-distance move from Richmond, VA to Claxton, GA

Full house move

Easy move great price. Very professional on both ends. Showed up on time to the minute on pickup and delivery

Move size: 4+ Bedroom Home Service cost: $7500

Debbie Gibson

May 22, 2021

Long-distance move from Jacksonville, FL to Atlanta, GA

Inter-state move

Best moving experience I could hope for. They were professional and respectful. The price I was quoted was the price I paid. Nothing was missing or broken.

Move size: 3 Bedroom Home Service cost: $5500

John Schlinke

Jul 13, 2021

Long-distance move from Richmond, VA to New York, NY

Move from Richmond to NYC

The move went better than we could have imagined. The crew was great packing up my daughter's apartment in Richmond and did a great job unloading the truck and assembling the furniture they had broken down for the move in New York City. We really appreciated their work!

Move size: 1 Bedroom Home Service cost: $5100

Joseph

Nov 22, 2021

Long-distance move from Florida to Georgia

Excellent Moving and Storage Service!

The team at Bold really went above and beyond to take care of me end to end from packing, to storage and delivery/unloading. I was kept informed along the whole process and was very satisfied of the service. Great team to work with.

Move size: 4+ Bedroom Home Service cost: $9000

Anthony Cannavino

Mar 10, 2022

Long-distance move from Fernandina Beach, FL to New Bern, NC

Bold moving and storage

Have moved many times in the past. I can say this was the best move I have ever had. On time, fair prices, no adjustments to the quote, and last but not least from the start to finish best team of movers and office staff I had the pleasure of not having any stress from start to finish. Another shout out to the whole delivery team.

Move size: 4+ Bedroom Home Service cost: $15000

Alex Wilson

Mar 09, 2022

Long-distance move from Homestead, FL to Hoschton, GA

Excellent Packing Experience

O'Neill's crew were excellent. They were punctual, courteous, speedy, careful and did an excellent job packing our belongings. We were very pleased with the service we got and are looking forward to a similar experience when our belongings are delivered to our new home.

Move size: 3 Bedroom Home Service cost: $8000

Jacinto Kessler

May 11, 2022

Long-distance move from Miami, FL to Lakewood, NJ

Good!

Welford and his guys are the real deal weather it be moving or storage won't find a better company. Highly recommend!

Move size: 2 Bedroom Home Service cost: $3850

Karlie Lubowitz

May 13, 2022

Local move within Maryland

Super fast and quick

The movers were great. Very friendly and professional. Completed our move efficiently. I highly recommend Bold Moving and Storage.

Move size: 3 Bedroom Home Service cost: $1490

Cierra Steuber

May 13, 2022

Local move from Haines City, FL to Saint James City, FL

Amazing moving company

I’ve used them for both Storage and Moving purposes. Everyone is very professional and very friendly. Scott always provides quick answers to my questions. Will use these guys again!

Move size: 2 Bedroom Home Service cost: $1600

Herbert Smith

Apr 08, 2022

Long-distance move from Selbyville, DE to Forest, VA

Bold Moving and Storage

Great experience... Professional and courteous crew that took great care with our belongings. I highly recommend giving them your business.

Move size: 3 Bedroom Home Service cost: $9860

Rickey Kutch

Jun 02, 2022

Long-distance move from Los Angeles, CA to Hampton, FL

Great Mover

Moved from Bold Moving and it was a pretty great experience. Friendly, punctual movers and good communication from the office before and during the move. They send daily updates on the location of your stuff as it makes its way across the country.

Move size: 1 Bedroom Home Service cost: $4600

Pembroke Pines

Jun 02, 2022

Long-distance move from Bell Gardens, CA to Pembroke Pines, FL

Nice movers

The drivers Daquan and Darrell were friendly, efficient, and helpful. They even helped us set up a bed frame we didn't know how to get together and still finished before time expired.

Move size: 2 Bedroom Home Service cost: $5800

Whitney Braun

Jun 04, 2022

Long-distance move from Maryland to California

Highly recommend

My crew did an excellent job. They were very trustworthy and very responsive. I was very pleased with the service overall. I will be using them again!

Move size: 3 Bedroom Home Service cost: $6000

Marquis Friesen Phd

Jun 04, 2022

Long-distance move from Hallandale, FL to New Baltimore, PA

Amazing

I used Express Moving Consultants today to move our house. Today two gentleman showed up named Terry and Sam. They were quick, professional, and careful with our stuff. I’d hire them again.

Move size: 1 Bedroom Home Service cost: $3100

Jaydon Romaguera

Jun 06, 2022

Long-distance move from Reston, VA to Haines City, FL

They exceeded my expectations

Bold Moving and Storage helped moved my parents out. Outstanding work and very reliable and super quick. Very pleased and my parents were happy.

Move size: 3 Bedroom Home Service cost: $5600

Gabriella Macgyver

Jun 07, 2022

Long-distance move from Pennsylvania to North Carolina

These guys are amazing!

Good job guys! I will always use Bold Moving and Storage for any needs I may have. Thank you for all Bold Moving and Storage has done for me!

Move size: 3 Bedroom Home Service cost: $4500

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Company Info

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Bold Moving and Storage has registered their account, so they will be able to see and respond to your reviews publicly.

Their address is 3809 Castlewood Road, Richmond, VA, 23234, but movers usually cover a much larger area.

Company Notes

Full Service Moving Company servicing the entire east coast!

Licenses & Certificates for Bold Moving and Storage

To legitimately perform interstate moves, moving companies must be registered with the FMSCA (Federal Motor Carrier Safety Administration). Click on the Bold Moving and Storage license numbers for the government record information:

ICC MC number: 98101
(Interstate Commerce Commission Motor Carrier number)

US D.O.T.: 3139358
(US Department of Transportation number)

Local State License: not provided

Want more detailed information on licenses? See our detailed guide on moving company regulations here.

What is Bold Moving and Storage cost for local moves?

We have calculated an approximate local moving market average price from 50 reviews of people moving within Virginia to be $2343.

From 7 local reviews for Bold Moving and Storage, we have calculated an average moving cost of $1270 for local moves.

This could mean that Bold Moving and Storage is cheaper with about 46% from the market average.

Take note that these local moving prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Move prices can vary greatly as factors like home size and time spent moving as well as supplemental services like packing and assembly could influence your individual price.

To receive a more accurate moving quote from multiple local movers and compare the best pricing, we recommend you get an estimate from our cost estimator here.

What is Bold Moving and Storage cost for interstate moves?

From 10089 reviews of people moving long ditance, we concluded that the market average costs are around $4845 when moving long-distance.

For Bold Moving and Storage, we estimate that their average long-distance moving costs will be around $5537, based on 48 long distance moving reviews.

This could mean that long-distance moving services costs of Bold Moving and Storage for moving between states is more expensive with about 14% from the market average.

Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed Bold Moving and Storage. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

Community testimonials, ratings and consumer reports on Bold Moving and Storage - a professional company located in 3809 Castlewood Road, Richmond, VA, 23234. Discover Richmond, Virginia moving companies.

*MoveAdvisor may not be affiliated with Bold Moving and Storage and the estimates may be provided from other professional movers in our network.