Blue Horizon Shipping

A genuine nightmare - stay away

Initially they were quick to respond and answered all of my questions satisfactorily. However, when their movers arrived, I had a bad feeling - they had no ropes, no carts, came about 8 hours late and deliberately did a lousy job documenting all of my belongings. They had me sign a total loss insurance on purpose, which did not cover me in case of partial loss. I had about 78 boxes in total and on the bill of lading they put about 38. When my belongings reached Spain, they had mysteriously "lost" about 40 of them, causing me financial damage north of $5000. They never filed with the police, never bothered chasing the missing boxes and until the very end played stupid with their insurance. Thus, they had me waste a whole week chasing their insurance company, promising me to repay the deductible and other expenses, even they knew from the beginning that this insurance is no good as it covered only total, NOT partial loss. At the end, they reimbursed just $500 which is negligible, given the fact that they lost/stole/misplaced invaluable objects, including US government issued documents and two brand new computers. They had the audacity of telling me - you should NOT have used the…

Terrible do not use this company

David Rico has not responded adequately to my emails & photographic evidence of severe damage to my furniture shipment that arrived in the UK. It was not protected properly & now is no longer replying to me. I just want him to pay for the damage to be professionally repaired. His attitude is you should have taken out additional insurance!

It was incompetency that caused this issue & it could have been avoided if proper padding had been used.

Bad company.

It went wrong from the beginning. The trucker doesn't show up on time, then he cancels at the last minute and it has to be rescheduled for 5 days later. The quote that they originally gave us has triple even though we increased the boxes and I knew it was going to be a little bit more but not that much. They have refused to give us an explanation and photos because I don't believe the shipment is that big as they say. Now my shipment is going to be delayed by 1 month and I have to pay or I will start incurring charges for storage. ridiculous!

I don't recommend using this company to anybody.

Thank you.

Damaged delivery. Pathetic experience with them.

Horrible experience with this company. It took too much time in delivering the stuffs.  In the contract they say 5-7 weeks and when we asked after 3months they said they have no clue where our stuff is, finally when we received everything one whole box was missing and all the furnitures were broken .  No idea how they are getting A rating in BBB they don't deserve get  D also.

Poor Customer Service.

I typically do not review companies positive/negative but I want all to understand this company is not to be used. Moved from NYC to Frankfurt Germany. Was given a quote of x$ and 5-8 week delivery timeframe. Pickup was 29 August and we did not receive our things until November 16 (much more then their “estimate”)! Additionally not only were they late they also delivered a box which was not ours and lost the largest piece of furniture (our mattress). No one at this company seems to care and there is zero accountability. DO NOT use this company if you want to see your belongs shipped and delivered on time with no incidents. Also note this company forwards your items to other companies and that way they don't need to care once they received their money.  .

Poor Quality Moving.

I used Blue Horizon moving with Dan Cohen, and I had a horrible experience. Him and his employees are a scam. I have a handful of missing items from my move, the quote for moving my 1 bedroom apartment magically tripled during the moving. (I didn't have any other choices at this point, I had to be out of the apartment on the 1st). Extra boxes cost me another 109$, it is ridiculous. If I can save one person from using blue horizon, then I have saved you a lot of head ache. When I called Dan Cohen to follow up with my missing items, he didn't even sound like he care at ALL. Such a scam. DO NOT USE BLUE HORIZON!!

Very bad experience with a careless company.

I am very disappointed with the whole relocation process, first the extra cost about U$1.500 (which I understand now why) but it will be better to know before signed the contract, in that case my company will pay it and not me from my own pocket. Now about ten days after the delivery my disappointment and frustration is even bigger, on top of the damage of the cushion of two chairs of the dinning set, several of our labelled "delicate or fragile" objects were not only broken, they were completely crushed, including all our ceramic and porcelain, many kitchen small appliances and some of our portraits, even my daughter's bike from wheel and breaks were damage. Unfortunately in our rush receiving all the boxes, we did not count them to be sure to receive all and we have missing two boxes one with kitchen supplies and other with shoes. I do not know who is responsible for the damage and losses if Blue Horizon in USA or Conroy here in New Zealand.

I signed a contract with Blue Horizon, I already sent a complaint to Blue Horizon and it was complete ignored.

Base in my experience I can't recommend any of these two companies, very disappointed!

Damaged my floor and won't fix it.

When they moved the furniture in they damaged the floor. The fix for the floow cost 2,000$ (Official invoice from Home Depot). However they refused to pay the entire sum - they only agreed to pay 500$ with no real justification othen than "that's what we think the fix should cost". I DID NOT ASK THEM FOR MONEY - I just want my floor fixed. They are more than welcome to bring any other professional floor installer and fix at whatever cost they can find but it is impossible to get from them ANY reasonble reponnse and I am stuck.   Strongly suggest NOT TO WORK WITH THEM!

There were many other problem of damaged stuff that insurance refused to cover becuase their movers did not register the content correctly but the issue above is the main one.

Bottom line - terrible experience!