Bellhops

Business review on Bellhop Moving—

Do not ever use this company. Honestly, some of it is comical….I’d suggest a read even if you don’t want/need a review of a moving company.

I booked a move with a truck and two movers two weeks ago, gave my deposit, got my total, etc. I didn’t feel confident AT ALL that the reservation was correct because of who I talked to, so I called back the next day to confirm. They updated a ”few things,” and confirmed.

Day of my move: two movers show up, no truck.

I immediately got on the phone with headquarters. They immediately admitted they completely messed up. I asked for them to send a truck, and was super patient. They said they’d text me in 5-10 min with a resolution. Meanwhile, the movers are still just sitting with me. 30 min later, nothing. I call back and they said all they can do is reschedule and give me $15 off my move (my total was over $800…). I couldn’t accommodate the dates they wanted to reschedule, so I cancelled, and the movers left.

I was able to immediately rent a Penske truck, called headquarters back, and asked them to send the movers back or send new ones. (They had been gone ~15 min). They tried to transfer me to a 30+ min hold. I said no and that I needed to speak to a manager. A manager named Taylor told me at first that he had no way to track down the movers. (Their own staff members…) then he finally said they could and would call me back in ONE HOUR to update me (why would it take so long?)…

Guess who NEVER got a call back…completely unacceptable.

A few things:

1) I NEVER post negative reviews of businesses knowing that one person/event doesn’t make/break a business. However, this was incredibly ridiculous from booking (an entire story on its own) all the way through. I’ll be posting a Google review as well. So many people have moving deadlines, and I’m just lucky that I have a grace period.

2) The movers themselves were WONDERFUL!!! So apologetic, so nice and polite, etc.

3) I made sure the movers were paid for their time.

3) The woman who took my booking told me that I had to state how many hours I needed and if I under-judged the time, the movers would stop immediately. Meaning if I said 4 hours, the movers would drop everything and leave at 4 hours. I said that can’t be right, what if there are still things on the truck? How am I billed for extra time, if needed? She proceeded to say “No, they’re done at 4 hours.” I said, “Ma’am, they’re not just going to drive off with my stuff…” She replied, “Oh, well. No. Not sure what they do.”

Move size: 1 Bedroom Home Service cost: $850

This company cancelled my move 55 minutes before they were scheduled to arrive. They lied about reimbursing me since I had to schedule a last minute move with another mover. I still have not received the check they claimed to have mailed. They are unprofessional liars. Don't trust them. They book moves and then wait until the day of to try and find moving labor. They also rent Penske trucks, not even their own trucks. Save yourself the stroke and get a reputable, reliable moving company.

Move size: 2 Bedroom Home Service cost: $577