Baileys Moving & Storage

I have heard they are a good moving service within Utah, if you are well known or famous. For the rest of us, a disaster. We had so much damage, it’s mind boggling. We also have quite a few items missing. I don’t know if they were stolen/broken or they tried to hide it/didn’t fit in a box they were packing, so they threw it out. Some items missing were valuable and others were parts to things, making sone furniture and other items ruined. They packed their trash & empty tape rolls though for me to throw out. Would NOT recommend this company. Even antique items I specifically told them how to pack were damaged & not wrapped well. Some items that were breakable had no paper at all. Most paintings and framed items were damaged in corners. Worst move ever, and I am sad about family items ruined. I can buy a new couch, but I can’t replace family pieces or pictures passed down.

Move size: 4+ Bedroom Home Service cost: $10000

In February 2021 we booked our move needing storage for 3 months. After meeting Norm Ihme we felt comfortable to pay a deposit and scheduled pick in Colorado. The furniture was picked us as promised on March 3 and 4th. On May 13 th, we notified Norm Ihme of the final address and to move on or as close to June 15, our closing date. We signed the paperwork and paid in full. Our contract stated It would be loaded on 6/14 and delivered in 5 days. On 6/16 the driver,nice man, very hardworking, called to say he would deliver on Saturday, June 19th, and," oh by the way" he had not been able to get all of our furnishings. The person assigned to our move, Austin did not call to tell us of the problem and quickly passed us to someone who said they would speak to us every day--that has not happened either. On June 19th driver did deliver, boxes of china, no china cabinet, no beds, no sofa, no chairs, no table --and they describe the books and company china and clothes were "our main shipment" to prevent fines from federal agencies. Since that time Baileys cannot, will not, give us a date the furniture will be picked up and delivered. On Friday, June 9, they said Allied "home office" had given approval for "crating" and sending by a 3rd party. Since this the message 8 days ago, no craters available and no movers available. It has been 6 weeks and if we complain, they say we are being abusive --that they do not want to hear about our missed work or inability to get settled. Either this is the most mismanaged furniture moving company out here or they have lost our furniture. They will not allow us to speak to anyone but "customer service, who are trained to say, "there is nothing we can do" and no, you cannot talk to the owners. They have our furniture and they have our money. We cannot plan travel, we cannot set up our offices. I know it is a busy time, but if they could not deliver, they should have said that at the beginning.

Move size: 3 Bedroom Home Service cost: $12188

Nightmare. Packers arrived with one experienced individual and 2 clueless 18 year olds doing summer labour. Items were missed, valuable goods smashed, furniture broken and some items packed things they shouldn't. But it gets worse - Baileys uses 3rd party (MSS) for things like disconnecting fridge/washing machines, moving light fixtures and TV.s This firm failed to turn up both for packing and at destination, charges thousands for minor tasks, didn't have the right tools and had an aggressive poor attitude. Don't go near this hot mess. My experience was the absolute worst.

Move size: 4 Bedroom Home Service cost: $18000

We have moved long distance with Allied Van Line several times, so we chose Bailey’s Moving & Storage, an Allied Van Line company, for our move from Colorado to Washington State. Unfortunately, it turned out to be a terrible experience.

The pickup went smoothly. However, it turned out that the little packing that was done by the company was quite poor. The items that we packed ourselves (which was the majority) arrived in much better shape than the few items that were packed “professionally” by the movers.

The delivery in Washington was a real nightmare. The driver was rude to our new neighbors demanding they move their car even though it was unnecessary. He claimed that protecting our carpet with a runner was not their responsibility. Worst of all they treated our belongings extremely roughly, playing fast and loose and dropping a box from 4ft height right in front of our eyes (it happened to contain a desktop computer).

Our mattress was balancing on a box in the truck, half bending downward. When we expressed our shock at its position, the driver said that it would be fine. No, it was not fine. Some buttons that hold the box springs in place popped under the extreme weight.

We discovered more and more: our high-end furniture damaged, wood chipped, legs of a table and a bench broke off, another bench with bent legs. Two high-end height adjustable desks came with the lifting mechanism broken, one collapsed. Crystals and glasses broken; printer’s ink splashed all over inside the casing. Our treasured mountain bikes came with bent wheels and damaged breaks.

The insurance claim process is laughable. It took 5 weeks before they sent someone to inspect the damage. This was last week and we still have no timeline of when the insurance will make any decision on reimbursement (if any). In the meanwhile, we cannot repair or discard the damaged pieces, or it will void the insurance. Our life is on hold because of a poor job done by Bailey’s Moving & Storage. I would not recommend this company to anyone.

Move size: Partial Move Service cost: $16000