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Axis Van Lines

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174 reviews

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Address: 8387 FRONTAGE RD NW, Cleveland TN, 37312

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Phone: (888) 453-0222

Email: info@axisvl.com

States of operation: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Missouri, Nebraska, New Jersey, New Mexico, New York, Ohio, Pennsylvania, Tennessee, Texas, Virginia, Washington ..see more

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Axis Van Lines

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$ 3210

Interstate move average

34% less than market avg.

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Review summary

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4.8

174 reviews

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Kevin Robertson

Sep 13, 2020

Long-distance move from Eagle Lake, FL to Waite, ME

No Hidden fees!!

No Hidden fees, all of my stuff arrived undamaged in a timely manner. Thank you Adam (my representative at Axis Van Lines)for doing a great job and staying true to your word. Would definitely recommend! Great Company!

Move size: 3 Bedroom Home Service cost: $3900

Nathan Madson

Oct 28, 2020

Long-distance move from Brooklyn, NY to Saint Paul, MN

Do Not Use.

On 9/23/20, I contacted Ben Curtiss with Axis Van Lines to get a quote for a move from Brooklyn, NY, to Woodbury, MN. On that call, I listed all of the things that we would be bringing with us so that Ben could get us what he said would be a final price. He emailed me a contract and indicated over the phone and in the email that the price ($3,303.26) was fixed and would not change. He promised me on the phone that my possessions would be the only things on the truck and that it would take only 2.5-3 days for my possessions to arrive. He said that our move day (10/19/20) was guaranteed. I signed the contract and paid a deposit of $1099.60 based on those promises. Several days later, I received a call from Kristen in customer service. At that point, I learned that there was need of a backup day, but not knowing this I had booked a flight for 10/20/20. Kristen told me that she would make my backup day be 10/18, the day before my scheduled pickup day. On 10/9/20, I received a text message from Axis Van Lines saying that my primary pickup day was now 10/18/20 and my backup day was 10/19/20. I called customer service and spoke with Dianne, who told me that a backup day could only be the day after a primary pickup day, so I would have to have my primary pickup day be Sunday, 10/18/20. It was at this point that I found out my things would NOT be the only possession on a truck and that the moving time would take between 7 and 21 days and that the price we were told by Ben was not fixed, but would change based on the actual cubic feet of our move. When I said that was not the agreement I had made with Ben, I was told that Ben was fired for lying to his clients. This was the first I was being told about this, 16 days after I had booked my move with him and only because I had reached out, not Axis checking with me to make sure that I had the correct information. At this point, it was too late to withdraw from my contract with Axis, request a refund of my deposit, and book a new moving company. On 10/12/20, I was called by a quality assurance representative who went over my inventory list again and raised the price to $4,609.30, a $1,306.04 increase. He also charged me a new deposit fee of $281.84. On 10/16, I received a call from Potential Van Lines, the actual movers that Axis Van Lines had subcontracted out to, telling me that my possessions would be packed and moved on 10/19. When I told the dispatch person that I was supposed to have my things moved on Sunday, 10/18, as per Axis Van Lines (Dianne), she said that that was impossible and that Dianne knew that because Potential Van Lines is closed on Sundays. This meant that I and my spouse had to change our work schedules and moving plans three times before we received a final moving date. When the movers arrived on 10/19, the moving foreman raised the price to $6,627.44 (a $3,324.18 increase from the initial "fixed price" we were promised). I asked the foreman why the price had increased and he said that despite the inventory being accurate, that brokers like Axis would misquote cubic feet to get people to book with them, but that movers used the actual cost. My possessions were delivered on 10/24/20, but on 10/27/20 I reached out to Axis to ask for a partial refund do to their unscrupulous business practices. I spoke with Kristen in customer service, who relayed my information to her manager, Lee Powell, and was told I would hear from him by 10/28 in the morning. After I called back on 10/28 after not hearing from Lee, I received a call from someone identifying himself as Dave Lee from Genesis Resolution Solutions, an outside investigator who "monitored Axis Van Lines' chat" and brought moving companies to arbitration if they violated business practices. He collected my information and emailed me from a Gmail account with the sender name "Lee Powell" with a phone number that was one digit off from Axis Van Lines' customer service. The email warned against making any public complaints.

Axis Van Lines has repeatedly lied about the services they would provide and the prices at which they would provide them. When I attempted to resolve my issues with them and request a partial refund, I was sent an intimidating email from the business manager posing as someone meant to work on the customers' behalf. When I have since attempted to re-contact anyone higher up than the customer service representatives who answer Axis' phones, I am told that they can only relay my message to Lee and that he will have to call me back. I want a refund of the $3,324.18 increase in services above the originally quoted price and an apology for their bad behavior.

Move size: 2 Bedroom Home Service cost: $6627

Jack Cromartie

Oct 27, 2020

Long-distance move from Queen Creek, AZ to Albuquerque, NM

I highly recommend Axis Van Lines!

The owner and his employee arrived as scheduled. They were very efficient and gave 110% for 10.5 hours! Very professional and easy to work with. I was about 95% packed for moving but needed some extra help which they gladly provided. I highly recommend Axis Van Lines!

Move size: 3 Bedroom Home Service cost: $3600

Robin Rodriquez

Nov 05, 2020

Long-distance move from California to Utah

Friendly and professional!

I booked last minute and everyone was very accommodating! The guys who did my move were great! They were very careful and very fast! Everyone was extremely friendly and professional!

Move size: 3 Bedroom Home Service cost: $2900

David Baker

Feb 23, 2021

Long-distance move from Buffalo, NY to Easton, KS

They were excellent!

They were excellent! On time, friendly, careful with our belongings, asked which room items went to, assembled and reassembled as needed. Hope to never move again, but if we do, would call Sebastian Moving!

Move size: 3 Bedroom Home Service cost: $5600

Jeffrey Riley

Feb 24, 2021

Long-distance move from Waller, TX to Taylor, AR

I would certainly use them again if needed.

Received same day service having them move my piano and other heavy furniture and boxes. My move was from one house to another 0.3 miles apart; used them for two hours loading and unloading; they were mindful of the time and very professional, fast, and friendly workers. I would certainly use them again if needed.

Move size: 3 Bedroom Home Service cost: $5400

Marlon David

Feb 24, 2021

Long-distance move from Houston, TX to Earlington, KY

Axis Van Lines moving team was a great team

Axis Van Lines moving team was a great team. They were very professional and they made every effort to protect our antiques and personal treasures. The moved was smooth and without incident. We would ask for these two men again if we ever had to move in the future. Thanks for your concern for our belongs.

Move size: 3 Bedroom Home Service cost: $4900

Paul Gordon

Feb 17, 2021

Long-distance move from Berea, OH to Dade City, FL

Thank you!!!

The two Gentlemen that moved me were good and did not waste a minute. They got the job done fast. I would gladly recommend them to anyone hiring movers. Thank you!!!

Move size: 3 Bedroom Home Service cost: $6500

John Hurley

Feb 13, 2021

Long-distance move from Austin, TX to Albuquerque, NM

Fantastic group of people.

It was fantastic, the guys in both location was superior. I’ve already recommended you twice to people that have their homes on the market. Couldn’t have been more satisfied, from the owner that took time to come see both the storages and the apartment and gave me a price that was totally on target of what he quoted.

Move size: 3 Bedroom Home Service cost: $4200

Rafael Frank

Feb 14, 2021

Long-distance move from Galatia, IL to Fairbanks, LA

Amazing Service!!!

Amazing Service, Affordable rates. The guys were on time, professional and went above and beyond. I would definitely use the service again.

Move size: 3 Bedroom Home Service cost: $3250

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Company Info

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Axis Van Lines has registered their account, so they will be able to see and respond to your reviews publicly.

Their address is 8387 FRONTAGE RD NW, Cleveland, TN, 37312, but movers usually cover a much larger area.

Licenses & Certificates for Axis Van Lines

To legitimately perform interstate moves, moving companies must be registered with the FMSCA (Federal Motor Carrier Safety Administration). Click on the Axis Van Lines license numbers for the government record information:

ICC MC number: 1118917
(Interstate Commerce Commission Motor Carrier number)

US D.O.T.: 3443328
(US Department of Transportation number)

Local State License: not provided

Want more detailed information on licenses? See our detailed guide on moving company regulations here.

What is Axis Van Lines cost for interstate moves?

From 9335 reviews of people moving long ditance, we concluded that the market average costs are around $4866 when moving long-distance.

For Axis Van Lines, we estimate that their average long-distance moving costs will be around $3210, based on 140 long distance moving reviews.

This could mean that long-distance moving services costs of Axis Van Lines for moving between states is cheaper with about 34% from the market average.

Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed Axis Van Lines. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

Community testimonials, ratings and consumer reports on Axis Van Lines - a professional company located in 8387 FRONTAGE RD NW, Cleveland, TN, 37312. Discover Cleveland, Tennessee moving companies.

*MoveAdvisor may not be affiliated with Axis Van Lines and the estimates may be provided from other professional movers in our network.

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