Atlas Van Lines

I used Atlas last year on a move from Massachusetts to Minnesota. They were nice people, and were one of the only companies to send an in-person estimator.

So many problems:

- poor estimate. Their truck was too big to drive through my town, let alone park on my street. They needed to get a smaller truck, load that, then shift my belongings into the semi. The same thing happened at the destination. Items were lost and/or damaged, and they want to charge me for the smaller truck and extra labor. None of this was included in the estimate, or mentioned to me at all.

- didn’t move all my items, including boxes I pointed out to them.

- damaged my apartment, causing me to lose my security deposit

- overcharged me 40% (the amount in the review was the original estimate, they want 40% more)

- would not discuss issues with me

- would not reply to my emails

- sent my account to Collections without informing me

- Still would not communicate. I learned more about my case from the collection agent than from Atlas.

- A year later, they continue to take action without my knowledge. I just learned they filed a damage claim on my behalf, without my knowledge or consent. While I told them there were damages, I did not give them a list or values.

I have been trying to resolve things with Atlas directly. They do not answer my emails. I’d be happy to remove this review if they would negotiate with me in good faith.

Move size: 2 Bedroom Home Service cost: $7500

We moved from VA to AL about 4 years ago. Both crews were great and we had minimal damage and missing items.

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This time around sucked. The crew that packed us up was good, though we found a LOT of items didn't have stickers and properly inventoried. The crew and driver that delivered was the worst. I don't think it's entirely their fault. I think our coordinator dropped the ball.

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We put in a request with our coordinator for a shuttle and have the big truck parked elsewhere due to the small (we live in old town area) road we live on where people park on the street. We were told they'd show up between 9-11am.

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The morning of we run out early to run some essential errands and get back to the house around 8am. The crew was already there and the HUGE truck is in the middle of the street. Ok. So they showed up early? Talking to the driver he didn't get ANY of the notes about a shuttle and his schedule had it arriving at 8am.

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Instead of going and getting a shuttle he asked us to move our cars so he could pull closer to our house (still on the street)... um, to where? In our neighborhood the space in front of your house is YOUR parking space and it's deemed VERY rude to park there. It's akin to pulling into your subdivision driveway and then going into your own house.

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So he insisted on keeping his truck there which I was furious about. The Fed Ex and UPS trucks would drive down our street and then have to back the ENTIRE way back down the street once they realized the road was totally blocked. My neighbors had to drive through their grass to get to their driveways because the truck was so long it was blocking my neighbors driveway access.

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Then the driver wasn't familiar with his team. Clearly they hadn't worked together before and he was a bit rude to them. I also didn't appreciate that. This driver Franklin, or "Frank" didn't respond with a professional attitude.

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As the team got into the groove of unloading our stuff he suddenly started being really nice, offering us water, complimenting our furniture, making small talk. As if he suddenly remembered we could complain about him or something???

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We noticed (and this may not be the fault of this particular crew because I'm sure our boxes went through many hands as it was stored in VERY EXPENSIVE ($1500+)/month long term storage... but some of the boxes looked beat to hell. We had a lot of our storage items (holiday decor, etc) in rubbermaid bins and several has huge dents in the boxed (so they damaged our property -the boxes- and likely whatever is inside of them.

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The two crew members that were hired for this job (and unfamiliar with the driver) we not fluent English speakers. Normally I don’t mind as long as it doesn’t interfere with the job at hand. My husband was in charge of checking off inventory and one of the young men couldn’t read the numbers off on the boxes, “059, 456, etc.). So I basically had to do that part of his job for him. And then the other young man would take boxes way into the house and then try to yell the numbers back to my husband who was outside. He didn’t care if someone else was standing there reading off numbers to him. He didn’t check to make sure my husband heard him. At one point it was just a free-for-all of people walking by saying random numbers all at the same time. It was the most unorganized spectacle I’ve seen from movers. Normally these teams and guys have a system and it WORKS. This team clearly didn’t have that and the result is that it made our move-in day every stressful. They also put boxes wherever they wanted after I’d already given direction. Stuff that was supposed to go in the living room ended up in our back yard. I kid you not. They also decided to put alllll of the basement boxes in the ONE corner where our cat’s letterbox was located and we (nor the cats) can’t get to it now.

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We will most definitely be complaining to our coordinator about not relaying the information to the driver about the shuttle and also for giving us the wrong arrival time. We like to be on time or early for our appointments and it was VERY stressful to be caught off guard like that. We had pets to get situated, we still had to move a few things in the house to make room for them, etc. It was just an awful day

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We’ve had such good experiences with Atlas in the past we were stunned at how poorly this most recent move-in went.

Move size: 4 Bedroom Home Service cost: $10000