Atlantis Van Lines

Absolute scam of a service. I'd reached out to Safebound moving services for a move from Portland, OR to Austin, TX and they contracted it to this company. They took our stuff from Portland with a promise to deliver within 21 days of our first available delivery date. It's been more than a month and a half since then and they still haven't delivered it to Austin.

Halfway through the 21 days, I was initially told by customer service that my stuff was en route and I would receive my stuff within the week. Two weeks later, I was told my stuff was just being loaded then and I would receive it within a week. Now, no one responds to any of the calls I try as well as the emails I send. I would give this scam of a company zero stars if I could.

Move size: 1 Bedroom Home Service cost: $3775

WORST COMPANY EVER. They picked up our stuff 77 days ago! It still has not been delivered! Not once have they ever proactively contacted me, I've had to call and email them OVER AND OVER with NO IDEA where my stuff was or when it would be delivered. On the RARE occasion you can get through to anyone they make empty promises, such as promising to compensate $30/day for each business day past the 21 business days they're supposed to deliver within. They finally called today to say our stuff would be delivered, which would equate to a $900 discount. They offered $250! My husband argued them down to $500. What else can we do but pay it? We NEED our STUFF. BUT, they're STILL not delivering! They're literally an hour away, withholding our stuff because they now demand cash, when we've paid with a card for our other payments to them with no issues. Without a local bank, at 5pm on a Friday before a 3 day weekend, we're screwed. They DO NOT care about their customers, or their belongings, only about taking as much money as they can from you.

Move size: 2 Bedroom Home Service cost: $5000

We have moved several times cross country in the last few years as well as from overseas. Atlantis Van Lines was by far the worst company with ever worked work! They literally held our personal items hostage in their truck at the storage unit and would not offload them until we paid them more money. They charge us an exorbitant extra charge above what our contract said. We had a huge amount of damage to expensive items as well as a lost computer and several lost boxes. In the end they paid us $84 on our claim. The people were so I am professional and the owner is a complete unprofessional individual who talks the talk but does not follow through. I would never ever recommend them and then fact I am filing a complaint about them.

Move size: 4 Bedroom Home Service cost: $13000

Atlantis Van Lines LLC arrived a day late, did a superb job of protecting furniture so damage was much less than the last time I moved, charged 20% more than the final estimate provided by American Moving Solutions, stored our household possessions for 4 months, and still would guarantee delivery only within a 3-week window of when it was requested despite giving a telephone commitment to deliver within 2 days of the date requested. With less than a day’s notice, they actually delivered in 4 days from our requested date, but left us the anxiety of trying to figure out how we were going to handle a 3-week delay.

Move size: 3 Bedroom Home Service cost: $16500