Always 1 Moving and Storage Inc

Do Not Recommend

This is not a company to rely on when needing storage in between locations. Climate controlled storage is a farce. Instead, an abandoned metal building was utilized. This was only discovered after the building was burglarized. It took multiple attempts of calling to get to someone in charge. When finally speaking with ‘Dispatch’ the person was rude and hung up on me in an effort to do damage control contacting their local person, Poncho, to meet the police on site. I was naive and failed to take the insurance. Items were stolen and a police report was filed. The initial compensation after speaking a few additional times with Dispatch, Leo, was a saving of $250. After items were delivered the full remaining payment was required. The only follow up compensation was considered was $350. We were not satisfied in the effort of the company to rectify the problem. Do NOT rely for storage between locations.

Worst Move Ever - Do not use this company

Jake the salesman providing information was excellent. Once a contract was signed everything changed. They couldn't keep the proposed schedule which they accepted, either for the pickup or the delivery putting us in a bind. The scheduler never returned calls. Everything was packed well by us before the movers arrived except for a 3rd generation heirloom table. The 3-person pick-up team did an excellent job carefully wrapping and taping the table to prevent damage.

A 1-person delivery team arrived 2 days late and with a significant number of broken boxes. The truck was packed with furniture for a number of different clients. Everything was a haphazard mess! The single delivery person haphazardly perched on top of a 6ft stepladder pulled items belonging to us and other clients from the top of the pile, toppling them onto the ground trying to unload the truck and fined our items. Everything was treated like garbage.

Precious items were broken. The wrapping of our heirloom table had been partially removed prior to delivery and the table was badly damaged. It had certainly been dropped, unpacked to review the damage, and not repacked very well at all. The corner was broken, and the…

Moving

The staff was great...Sam was great, the movers were great...my biggest issue is that the owner decided to have all my belongings unloaded from one truck and moved onto another truck and have different movers bring my belongings...in that transition, a couple of pieces from my dining room table is now missing, as well as an important box of belongings, as well as some damaged kitchen ware (glasses, a piece of pottery)...if the owner had used better decision making, he would have had the original movers stay with the items on the same truck, instead of having my items transferred at a warehouse, then delivered a day later than expected. The 2nd mover did find a piece of furniture that was mixed in with another load and went out of his way to bring it to me. It seems that ownership needs to either make contact with customers about situational changes first, rather than the customer having to wait for someone to make contact about the missing items. Other than that, the movers and sales were excellent.

Deceitful

Moved from upstate NY to NJ 240mi. 1st est $2290 pd a deposit. After finishing packing gave a detailed inventory price jumped to $3249. After movers packed the truck jumped to $4069. Used lined in truck to say it was 1000cu ft. When I refused to sign was told I would not get my delivery or items w/o signing, so I signed hoping to resolve with the company. Upon delivery refuse to unload till paid. Found out the company was not Always but a moving company in NJ when the dispatcher/owner, Leo refused to take a bdrm set to the 2nd location I paid for unless I gave $400 cash. Call the number for dispatcher and was told it was General Movers in Carlstadt NJ. I was overcharged in mileage and cubic ft. I only had 2 bedroom sets, sm. cottage couch, sm recliner, old radio, 1 vacuum, 1 veggie bin and 57 -70 gal storage boxes and 1 lg. Storage box, 48" TV, 2 mirrors 2 tall pictures. All already packed. They promised to resolve the issues and will no longer call me back or answer my calls

Stay Away from this Company

Totally rip off!! Starting from Amy. She is a movie star, company should double her salary because the smartest guy can fell, like me. She gave me the lowest estimate and then they start to raise. From an estimate of $2,100 I ended paying $4,500 for a move from New Jersey To Orlando. Amy Promised me a military discount wich I never saw and charged me for a second floor apartment when my apartment was a first flat floor. The movers loaded my stuff in a truck but then they switched to another trailer which was a trick to charge me more. My move got there but half of the stuff was broken. I talk to Sam which is another actor and after a few call he finally answered and apologize but told me that it wasn't his fault to call Emely. After sending Emely about 20 emails and 50 calls she finally answered and gave me instructions to fill out the claim for the insurance, three weeks after I'm still waiting for a call or a respond, so a totally scam!! Do Not! I repeat Do Not use this company.

Always # 1 moving

The worst ever. There is not enough room here to tell what a nightmare they made my move. Don't ever be temted to use them even if their qoute is the lowest. on move date when you have no choice to change or canvel the price goes way up and they make you pay in full BEFORE they'll take your belonguings off the truck. Tthe guys loading and unloading have zero consideration to your belongings and leave you emotionally drained and upset. DO NOT BE TEMPTED!

Worst Moving Company

Always 1 Moving Company is one of the worst. Not only they gave lower estimates to win the business, which later was substantially higher, but also did not have enough blankets to cover the furniture. Their gross negligence caused significant damage to furniture in addition to lost items. Later their insurance claim department is fraud as well. Such Companies should be banned from business at all.

Worse company I have ever deal with.

I been in the military for 20+ years and never had the issues I have with thus company. First they quoted $7ks and I ended up paying $17ks. Second they lost our stuff and we got our shipmet almost 4 weeks later. Third, halve of my furniture, computer monitor, book shelves, bedroon sets came in broken or damaged. Fourth, comunicasion was horrendous and when we finally contacted someone thuy had no idea wat was going on. Now they offer to pay $200 for the damage. That don't even cover the computer monitor. My advise stay away from this so called movers.