Alliance Moving Services Inc

I am very unhappy with their customer service and the moving company the used. I was not given the right information when I called. They did not tell me that they have the right to deliver up 30 Days later then my desired  date. the driver comes in finally 15days passed my expecting delivery date charges me $160.00 because the spot that I had asked the building to keep open his semi is not good enough. I asked him to leave 3 of large pieces in certain places and assemble the pieces that were in assembled as per our contract. I leave for 1/2 hour, when I come back he is in his truck leaving I ask him to come back he said let me turn around I'll come back. He doesn't I call alliance back they bring him on a conference he says with a semi you expect me to come back it's a large truck to turn around in easy. do not hire them.

Service cost: $2850

  For starters, the movers, US Home Movers, LLC were supposed to arrive between 9 - 11 am and they did not show up until 2:30 pm with a truck that was too SMALL!  What’s more, they did not have enough blankets or straps or proper moving equipment.  They were two twenty-four year old kids who have no vested interest in the company but are just working to make a quick buck.  In desperation, because my house was sold and needed to be empty by 10:00 am the next day, I let them proceed.  The movers were inexperienced and incapable.  I had to take apart the furniture for them and help them load the truck.  The movers did not get finished until 1:00 AM!  Yet, the movers took their smoke breaks and we fed them dinner.  These kids assured me they knew what they were doing and could handle everything.  I was stupid for believing them!  Don’t make the same mistake I did!  The two guys dead lifted my piano, almost crashing it in the process and they scratched it up.  However, we were assured by Alliance when we hired them that they were capable of moving pianos and had the equipment to do so.  For fear of my piano being destroyed or crushing someone, I had to hire a separate piano company to move my piano off the truck because it was obvious these kids were incapable and unequipped and the moving company offered no reimbursement for the extra $235 I spent.  My dining room table and the leaves were deeply scratched in multiple places and the movers claimed they had never had any damages before.  They even tried to suggest my furniture was scratched prior to the move.  Yet, one of them slipped up and said they loaded the truck wrong and the table and its leaves should have been placed between the mattresses.  I had 5 twin mattresses on the truck!  Needless to say, my furniture is destroyed and I feel completely taken advantage of.  My piano bench and piano is also severely scratched and so is my TV armoire, and a desk is broken.  This company and the movers it sub-contracts is deceptive and unprofessional.  This is the worst experience I have ever had with any business!  It was a complete nightmare and I am still trying to recover from it.  Alliance is just a broker and has no accountability.  Do not use Alliance or trust them!  If you do, you will be sorry.  I know I am. .

Service cost: $5000

All of the reviews on YP looked good.  Initial call to Alliance was good.  I needed the movers to pack and move some items from a house.  I was told that I needed 25 boxes and assured that any boxes not used in move would be credited back to me.  I asked how many people would accompany driver and was told three other men and they would be done in two to three hours.  Deposit can be made on a credit card but balance is split in two and you MUST have cash or a Postal Money order at pick-up and delivery.  Initial driver was nice but only brought one additional helper.  They told me that they were independent movers that were contacted by Alliance.  They packed items that were to be left at the house.  They left three drawers and two cabinets full of things.  They left all of the tape trash and cardboard pieces all over the floor.  On the list of articles, they listed every item as having a chip or scratch to cover their actions.  Before delivery, Alliance called to tell me that the balance was more than original quote.  I argued and even told them that we had not used all of the boxes they have delivered.  I had my money order for the original amount and told them that was all I had. Second driver and yet another man delivered 45 minutes after the time he told me that he would be there.  Items were put in a storage unit.  After walking to unit, driver told me that they charged a "distance" fee if the unit was not at the front.  He then told me that he could waive that if I gave them a tip.  One table was broken  and he told me that there was nothing they could do that I would have to call Alliance directly.  They left all of the trash in the storage building floor and did not re-assemble tables.  When I called Alliance to report boken item, they told me to contact the independent shipper.  I also mentioned that I was to get a refund for the unsured boxes, I was told that independent mover did that.  I told them that they did not and I wanted Alliance to credit my card with that amount.  They were to call me back and I am still waiting.  Very disappointing!  We have moved multiple times with corporate moves and this was the worse experience I have ever had.  .

Service cost: $2600

There is not enough space for me to describe the rudeness, ignorance, incompetence, lies, and theft that I experienced with this company but I will try to describe as much as I can
6 weeks prior to a move I had received 5 estimates on my furniture for a cross country move from Pennsylvania to the far West point of Texas
I was told that my furniture would cost a specific amount by 5 different companies, all in the same range, and Alliance was offering discounts due to military service and AAA membership. They reassured me that they had the best estimating tools and that all things were taking into consideration for my "not to exceed" estimate.
needless to say my estimate went from $1500 to over $3400 dollars and the movers, who showed up at 1130PM the night before I was scheduled to leave, refused to touch anything until I signed the papers agreeing to pay the money. If I didn't, I would lose my $500 deposit and they would leave, taking nothing.
They were disruptive, rude, and moving things until 2AM
The date I needed my things by was known for over a month, they were over a week late delivering the furniture which was DAMAGED, WET, DIRTY, and many items STOLEN
STOLEN! STOLEN! STOLEN!
their representatives on the phone were nasty, beligerant, used abusive language, insulting, and degrading. they told me numerous times it was "my problem now" and refused to help
my furniture, which is now damaged and disassembled, is being refused to be reassembled by the company as they couldn't get their truck to my door and I, ME THE PAYING CUSTOMER, was forced to carry my items a quarter of a mile on my back to my apartment.
trucks come through my complex every day so it had nothing to do with the apartement, rather their inability to operate their own vehicle.
they stripped the screws and left my furniture broken, disassembled, and damaged and are refusing to help with anything.
AVOID ALLIANCE MOVING AND ALL-STAR MOVING COMPANIES AT ALL COSTS
i have lost over $5000 to these companies through this move after they took my possessions HOSTAGE and treated me like a 6 year old child.
As soon as I can afford a lawyer I will be pursuing legal action.

Service cost: $4000

Do not use this company! they dropped my dresser trying to move something to heavy for one guy and went down the ramp way to fast, lost control and destroyed my dresser. they offered 60 cents a pound for a dresser that costs $1048.86 to replace. needless to say I contacted the bbb and I already have my small claims court papers which will be filed on monday. they should have owned up to their mistake but instead are trying to worm out of it. they wanted to be cheap and rude. now it will cost them! see ya in court!

Service cost: $540